OVERVIEW

Join the Intuit Customer Success team as a Group Manager of Customer Success in our Expert Network, leading product support experiences for our high value customers. Be at the center of growth in our Expert Network, where we’re looking to grow our team of talented individuals to help optimize our greatest resource, our people. You’ll be pivotal in delivering an awesome service experience for our Consumer Platform customers where customer success experiences are at the heart of how we win and deliver differentiation in the market.
Our approach to customer success is ever evolving and is always focused on achieving the highest levels of customer satisfaction. We do this through customer-focused thinking, which will significantly impact our customer retention and growth, and therefore increased revenue. We are deeply customer obsessed and solve for customer pain through data driven insights and an innovation mindset. The Expert Network team is at the core of this as we innovate, experiment, learn, pivot, and scale.
In this role, you will be part of a leadership team that is at the center of creating and delivering world class customer experiences and an environment that facilitates our experts in doing the best work of their lives. In this role, you will lead a team responsible for delivering world class customer experiences through our partner network. You will be the advocate and voice of this growing team, and a key leader in scaling support to deliver on product support and growth targets. You will be accountable for driving performance across multiple partner expert teams with efficiency and rigor, leading change management, advocating for platform improvements, as well as coaching your leaders to deliver on new levels of support and engagement with our high value customers.

Please refer the Job description for details