The Independent Risk Review and Oversight - Retail Services and Global Partnerships Director oversees portfolio risk management activities to minimize credit losses and potential damage to the Citigroup franchise or reputation. The role includes developing business strategies, calculating CECL reserves, conducting stress tests, loss forecasts, and managing risk appetite for the First Line of Defense (1LOD). For the Second Line of Defense (2LOD), the role involves providing effective oversight and periodic review and challenge of 1LOD portfolio management processes and outcomes. Individuals in this role ensure credit risk is managed effectively across all portfolios, protecting the company’s financial stability and reputation while supporting the overall business strategy.

Responsibilities:

• Oversee compliance processes for credit portfolio limits, adapting strategies based on prevalent industry trends to ensure optimal management of credit risk.
• Maintain a uniform control environment across all portfolios and Centers of Excellence (COEs), managing operational risk, and monitoring key contractual deliverables for smooth operations.
• Assess risk judiciously during business decision-making processes, keeping the firm’s reputation at the forefront of considerations to minimize potential harm.
• Abide by all applicable laws, rules, and regulations, fostering a culture of ethical conduct and business practices within the organization.
• Swiftly escalate, address, and transparently report any control issues, enforcing accountability among team members for maintaining high standards of operation.
• Acquire profound knowledge of the industry and a deep understanding of the products/services offered by direct competitors for better market positioning.
• Gain comprehensive knowledge of applicable laws and regulations guiding policies and practices for Credit Reserve Adequacy and Stress Testing.
• Understand the strategic direction of the function, familiarizing oneself with the related systems, theories, and practices for effective oversight.
• Monitor and implement the latest trends in credit risk analysis, enhancing forecasting and allowance calculations for credit portfolios.
• Lead the oversight of defense processes for credit portfolio management, leveraging knowledge and expertise to influence strategy.
• Develop limit methodologies, manage risk, coordinate regulatory interactions, and enhance process controls as part of overseeing credit portfolio limits and stress testing.
• Oversee governance discussions, risk mitigation efforts, and deal-based limit constructs, interpreting limits governance, and managing risk activities.
• Represent and coordinate the second line of defense in risk appetite engagement, manage risk statements and assessments, identify top risks, and conduct regular reviews of portfolio health.
• Engage in ad-hoc work related to risk control as part of routine job responsibilities.
• Is an enthusiastic and early adopter of change; takes ownership for helping others see a better future and stay positive during uncertainty.
• Demonstrates and inspires curiosity in seeking new ways to overcome challenges; actively applies learning from failures.
• Challenges self and others to seek out and communicate alternative views even when unpopular; welcomes diverse ideas to improve outcomes.
• Acts as a change catalyst by identifying and helping others see where new ideas could benefit the organization.
• Proactively seeks to understand and act in alignment with organizational decisions; helps others prioritize team and enterprise success over their own personal agenda
• Focuses on highest-priority work aligned to business goals; helps others effectively manage competing priorities.
• Proactively identifies opportunities to streamline work; creates process improvements that enhance efficiency for self and the team.
• Takes personal accountability for escalating, identifying, and managing potential risk; implements controls that enhance the client experience and operational effectiveness.
• Anticipates problems and proactively identifies solutions that address the root causes and result in meaningful improvements.
• Sets high expectations and invests the necessary effort to deliver excellence and exceed performance goals.
• Role-models and helps others to do the right thing for clients and Citi in all situations, even when difficult
• Engages key stakeholders early and often and actively looks for opportunities to improve collaboration in achieving common goals.
• Proactively seeks out opportunities to volunteer in Citi programs that support the community; advocates for solutions that meet the needs of Citi’s clients and the community.
• Enthusiastically promotes the unique needs and preferences of colleagues; makes active commitment to help colleagues achieve balance, well-being, and development.
• Leverages varied networks to recruit diverse talent; advocates for colleagues with diverse skillsets, styles, and experiences to gain career opportunities.
• Empathetically listens and understands others’ positions before acting on issues; works to amplify voices that are minimized in the workplace
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Qualifications:

• 15+ years of experience
• Proven leadership experience, particularly in overseeing and challenging multiple professional teams.
• Ability to oversee and challenge the 1st LOD in their field of expertise.
• Background in operational risk management, including the review and challenge of control environments across portfolios.
• Insight into strategies for improving business performance, including process enhancements and talent management, vital for reviewing the first line of defense.
• Expertise in monitoring and diagnosing portfolio performance, necessary for challenging the first line of defense.
• Understanding of risk assessment processes in business decision-making, essential for overseeing the first line of defense.
• Experience in managing, addressing, and reporting control issues, including supervising others and enforcing accountability.
• Deep knowledge of the finance industry and products/services of direct competition, helpful in reviewing and challenging the first line of defense.
• In-depth understanding of laws and regulations that govern finance industry policies and practices.
• Comprehensive insight into the strategic direction of the finance function, including related systems, theories, and practices.
• Strong awareness of ethical standards in personal behavior, conduct, and business practices, crucial in overseeing and challenging the first line of defense.
• Strong leadership skills with the ability to guide teams and devise strategic plans.
• Risk management proficiency to evaluate and maintain control environments and managing operational risk.
• Ability to identify and execute opportunities for performance enhancement.
• Demonstrated competence in portfolio management, specifically in monitoring, diagnosing, and critically assessing portfolio performance.
• Established ethical behavior and ability to adhere to laws, rules, and regulations, including experience in reporting, addressing, and questioning control issues.
• Impressive communication skills, with the ability to influence and negotiate with a myriad of stakeholders while challenging their perspectives when required.
• Demonstrated strategic comprehension of the function with an ability to assess and question relevant systems, theories, and practices.
• Proven ability to oversee and critically appraise others effectively, holding them accountable for maintaining standards.

Education:
Bachelor’s/University degree, Master’s degree preferred
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MOST RELEVANT SKILLS

Analytical Thinking, Credible Challenge, Governance, Monitoring and Evaluation, Policy and Procedure, Policy and Regulation, Product Knowledge, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.
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OTHER RELEVANT SKILLS

For complementary skills, please see above and/or contact the recruiter.
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• Oversee compliance processes for credit portfolio limits, adapting strategies based on prevalent industry trends to ensure optimal management of credit risk.
• Maintain a uniform control environment across all portfolios and Centers of Excellence (COEs), managing operational risk, and monitoring key contractual deliverables for smooth operations.
• Assess risk judiciously during business decision-making processes, keeping the firm’s reputation at the forefront of considerations to minimize potential harm.
• Abide by all applicable laws, rules, and regulations, fostering a culture of ethical conduct and business practices within the organization.
• Swiftly escalate, address, and transparently report any control issues, enforcing accountability among team members for maintaining high standards of operation.
• Acquire profound knowledge of the industry and a deep understanding of the products/services offered by direct competitors for better market positioning.
• Gain comprehensive knowledge of applicable laws and regulations guiding policies and practices for Credit Reserve Adequacy and Stress Testing.
• Understand the strategic direction of the function, familiarizing oneself with the related systems, theories, and practices for effective oversight.
• Monitor and implement the latest trends in credit risk analysis, enhancing forecasting and allowance calculations for credit portfolios.
• Lead the oversight of defense processes for credit portfolio management, leveraging knowledge and expertise to influence strategy.
• Develop limit methodologies, manage risk, coordinate regulatory interactions, and enhance process controls as part of overseeing credit portfolio limits and stress testing.
• Oversee governance discussions, risk mitigation efforts, and deal-based limit constructs, interpreting limits governance, and managing risk activities.
• Represent and coordinate the second line of defense in risk appetite engagement, manage risk statements and assessments, identify top risks, and conduct regular reviews of portfolio health.
• Engage in ad-hoc work related to risk control as part of routine job responsibilities.
• Is an enthusiastic and early adopter of change; takes ownership for helping others see a better future and stay positive during uncertainty.
• Demonstrates and inspires curiosity in seeking new ways to overcome challenges; actively applies learning from failures.
• Challenges self and others to seek out and communicate alternative views even when unpopular; welcomes diverse ideas to improve outcomes.
• Acts as a change catalyst by identifying and helping others see where new ideas could benefit the organization.
• Proactively seeks to understand and act in alignment with organizational decisions; helps others prioritize team and enterprise success over their own personal agenda
• Focuses on highest-priority work aligned to business goals; helps others effectively manage competing priorities.
• Proactively identifies opportunities to streamline work; creates process improvements that enhance efficiency for self and the team.
• Takes personal accountability for escalating, identifying, and managing potential risk; implements controls that enhance the client experience and operational effectiveness.
• Anticipates problems and proactively identifies solutions that address the root causes and result in meaningful improvements.
• Sets high expectations and invests the necessary effort to deliver excellence and exceed performance goals.
• Role-models and helps others to do the right thing for clients and Citi in all situations, even when difficult
• Engages key stakeholders early and often and actively looks for opportunities to improve collaboration in achieving common goals.
• Proactively seeks out opportunities to volunteer in Citi programs that support the community; advocates for solutions that meet the needs of Citi’s clients and the community.
• Enthusiastically promotes the unique needs and preferences of colleagues; makes active commitment to help colleagues achieve balance, well-being, and development.
• Leverages varied networks to recruit diverse talent; advocates for colleagues with diverse skillsets, styles, and experiences to gain career opportunities.
• Empathetically listens and understands others’ positions before acting on issues; works to amplify voices that are minimized in the workplace
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standard