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Collections Specialist at First Citizens Bank
Raleigh, North Carolina, United States - Full Time
Skills Needed
Collections, Customer Service, Negotiation, Financial Services, Skip Tracing, Risk Mitigation, Professional Etiquette, Call Quality, Account Documentation, Fact Finding
Specialization
Requires a Bachelor's degree or a High School Diploma/GED with 2 years of experience in collections, customer service, or financial services. Candidates must possess strong communication, negotiation skills, and the ability to navigate multiple systems simultaneously.
Experience Required
Minimum 2 year(s)
Wealth Client Specialist at First Citizens Bank
Greenville, South Carolina, United States - Full Time
Skills Needed
Money Movement, Account Maintenance, Prospecting Research, Client Presentations, Data Analysis, Trust Administration, Customer Service, Sales Support, Documentation Preparation, Compliance, Risk Management, Process Troubleshooting
Specialization
Candidates need a Bachelor's degree with 0 years of experience or a High School Diploma/GED with 4 years of experience in banking, sales, customer service, or operations. Experience or education in trust and wealth management is preferred.
VP, Senior Underwriter Portfolio Manager-Maritime (hybrid) at First Citizens Bank
New York, New York, United States - Full Time
Skills Needed
Credit Analysis, Underwriting, Portfolio Management, Financial Modeling, Due Diligence, Risk Management, Financial Statement Analysis, Transaction Structuring, Legal Documentation Negotiation, Maritime Finance, Covenant Compliance, Credit Approval Memos
Specialization
Requires a Bachelor's degree with 6 years of experience or a High School diploma with 10 years of experience in credit analysis or risk management. Experience in maritime finance and formal credit training are strongly preferred.
Experience Required
Minimum 5 year(s)
Field Canvasser - Cincinnati (Temporary) at Ohio Citizen Action
Sharonville, Ohio, United States - Full Time
Skills Needed
Community Engagement, Grassroots Organizing, Public Speaking, Staff Recruitment, Staff Management, Political Communication, Campaign Strategy, Field Office Management, Interpersonal Communication, Resilience
Specialization
Candidates must possess strong communication skills, resilience, and a passion for non-profit or political work. Physical ability to lift 30lbs and walk for extended periods is required, with a driver's license and vehicle preferred.
Personal Banker I at Citizens State Bank
Rushville, Indiana, United States - Full Time
Skills Needed
Financial Counseling, Lending, Customer Service, Cross Selling, Cash Handling, Account Management, Relationship Banking, Regulatory Compliance, Digital Banking, Financial Product Knowledge, Deposit Account Processing, Conflict Resolution
Specialization
Requires a high school diploma and completion of specific career path training. Previous banking or customer service experience is preferred.
Financial Sales Manager (Retail Branch Manager- External Business Developme at First Citizens Bank
Jacksonville, Florida, United States - Full Time
Skills Needed
Structured Sales Process, Financial Guidance, Financial Literacy, Financial Analysis, Business Banking Products, Business Development, Networking, Building Centers Of Influence
Specialization
Requires a Bachelor's degree with 4 years of experience or a High School Diploma with 8 years of experience in sales, lending, or financial services, including supervisory experience. A valid driver's license is mandatory for frequent travel to clients and offices.
Experience Required
Minimum 5 year(s)
Operations Services Supervisor (Teller Manager) at First Citizens Bank
York, South Carolina, United States - Full Time
Skills Needed
Financial Literacy, Retail Banking Products, Operations Management, Team Leadership, Customer Service, Risk Management, Performance Management, Interpersonal Communication, Problem Resolution, Sales Referrals
Specialization
Requires a Bachelor's degree with 1 year of experience or a High School Diploma/GED with 5 years of experience in financial services or bank operations. Preferred candidates possess management or supervisory experience.
Experience Required
Minimum 2 year(s)
Care Manager I at Beach Cities Health
Redondo Beach, California, United States - Full Time
Skills Needed
Care Management, Client Assessment, Care Planning, Case Management, Advocacy, Crisis Counseling, Group Facilitation, Hipaa Compliance, Interpersonal Communication, Relationship Building, Project Management, Multicultural Competence, Microsoft Office, Spanish Bilingualism, First Aid, Cpr
Specialization
Requires a Bachelor's degree in health or human services (Master's preferred) and 1-2 years of experience in care management or clinical skills. Candidates must possess a valid California driver's license and the ability to pass background, TB, and drug screenings.
Technical Lead at First Citizens Bank
Raleigh, North Carolina, United States - Full Time
Skills Needed
Ibm Cognos, Tableau, Microsoft Power Bi, Sql, Business Intelligence Architecture, Data Warehousing, Metadata Management, User Access Management, Performance Tuning, Bi Content Auditing, Jira, Agile Project Management, Bi Governance, Data Analytics Strategy, Technical Leadership, Report Lifecycle Governance
Specialization
Requires a Bachelor's degree and at least 8 years of experience in BI architecture, administration, and development. Proficiency in SQL, Agile methodologies, and deep expertise in major BI tools is essential.
Experience Required
Minimum 5 year(s)
Field Canvasser - Cleveland (Temporary) at Ohio Citizen Action
Seven Hills, Ohio, United States - Full Time
Skills Needed
Community Engagement, Grassroots Organizing, Public Speaking, Staff Recruitment, Staff Management, Political Communication, Campaign Strategy, Field Office Management, Interpersonal Communication, Resilience
Specialization
Candidates must possess strong communication skills, resilience, and a passion for non-profit or political work. Physical ability to lift 30lbs and walk for extended periods is required, with a driver's license and vehicle preferred.
AI Use Case Success Manager at First Citizens Bank
Bangalore, karnataka, India - Full Time
Skills Needed
Ai Solutioning, Genai, Prompt Engineering, Agentic Workflows, Business Process Reengineering, Rapid Prototyping, Data Management, Model Validation, Risk And Compliance, Stakeholder Management, Advanced Analytics, Target State Design
Specialization
Requires a Bachelor's degree with 6 years of experience or a High School diploma with 10 years of experience in AI/advanced analytics delivery. Candidates should have hands-on experience with LLMs, prompt engineering, and the ability to independently build AI prototypes.
Experience Required
Minimum 5 year(s)
Sales & Service Representative (Teller) at First Citizens Bank
Canton, North Carolina, United States - Full Time
Skills Needed
Financial Literacy, Retail Banking Products, Customer Service, Interpersonal Communication, Sales Referrals, Problem Resolution, Transaction Processing, Adaptability, Teamwork
Specialization
Requires a High School Diploma or GED and at least 6 months of experience in customer service. Experience in sales and knowledge of retail banking products are preferred.
Sales & Service Representative (Bank Teller) at First Citizens Bank
Hendersonville, North Carolina, United States - Full Time
Skills Needed
Interpersonal Communication, Customer Service, Adaptability, Teamwork, Flexibility, Agility, Financial Literacy, Retail Banking Knowledge
Specialization
Candidates must have a High School Diploma or GED and at least 6 months of customer service experience. Experience in sales or banking is preferred.
Sales & Service Representative (Bank Teller) at First Citizens Bank
Emporia, Virginia, United States - Full Time
Skills Needed
Interpersonal Communication, Customer Service, Adaptability, Teamwork, Flexibility, Agility, Financial Literacy, Retail Banking Knowledge, Transaction Processing, Sales Referrals
Specialization
Candidates must have a High School Diploma or GED and at least 6 months of customer service experience. Experience in sales or banking is preferred.
Sales & Service Representative (Bank Teller) at First Citizens Bank
Newton, North Carolina, United States - Full Time
Skills Needed
Interpersonal Communication, Customer Service, Adaptability, Teamwork, Flexibility, Agility, Financial Literacy, Retail Banking Knowledge
Specialization
Candidates must have a High School Diploma or GED and at least 6 months of customer service experience. Experience in sales or banking is preferred.
Bank Sales and Service Representative (Teller) at First Citizens Bank
New Bern, North Carolina, United States - Full Time
Skills Needed
Interpersonal Communication, Customer Service, Adaptability, Teamwork, Flexibility, Agility, Financial Literacy, Retail Banking Knowledge, Sales Referrals, Transaction Processing
Specialization
Requires a High School Diploma or GED and at least 6 months of customer service experience. Knowledge of retail banking products and financial literacy is preferred.
Sales & Service Representative (Bank Teller) at First Citizens Bank
Spartanburg, South Carolina, United States - Full Time
Skills Needed
Interpersonal Communication, Customer Service, Adaptability, Teamwork, Flexibility, Agility, Financial Literacy, Retail Banking Knowledge
Specialization
Candidates must have a High School Diploma or GED and at least 6 months of customer service experience. Experience in sales or banking is preferred.
Bank Sales and Service Representative (Teller) at First Citizens Bank
Richlands, North Carolina, United States - Full Time
Skills Needed
Interpersonal Communication, Customer Service, Adaptability, Teamwork, Flexibility, Agility, Financial Literacy, Retail Banking Knowledge, Transaction Processing, Sales Referrals
Specialization
Candidates must have a High School Diploma or GED and at least 6 months of customer service experience. Knowledge of retail banking products and financial literacy is preferred.
Bank Sales and Service Representative (Teller) at First Citizens Bank
Fayetteville, North Carolina, United States - Full Time
Skills Needed
Interpersonal Communication, Customer Service, Adaptability, Teamwork, Flexibility, Agility, Financial Literacy, Retail Banking Knowledge, Transaction Processing, Sales Referrals
Specialization
Requires a High School Diploma or GED and at least 6 months of customer service experience. Knowledge of retail banking products and financial literacy is preferred.
Bank Sales and Service Representative (Teller) at First Citizens Bank
Fayetteville, North Carolina, United States - Full Time
Skills Needed
Interpersonal Communication, Customer Service, Adaptability, Teamwork, Flexibility, Agility, Financial Literacy, Retail Banking Knowledge, Sales Referrals, Transaction Processing
Specialization
Candidates must have a High School Diploma or GED and at least 6 months of customer service experience. Knowledge of retail banking products and financial literacy is preferred.
Collections Specialist at First Citizens Bank
Raleigh, North Carolina, United States -
Full Time

Start Date

Immediate

Expiry Date

21 Sep, 26

Salary

0.0

Posted On

23 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Collections, Customer Service, Negotiation, Financial Services, Skip-tracing, Risk Mitigation, Professional Etiquette, Call Quality, Account Documentation, Fact-finding

Industry

Banking

Description
Overview This position is responsible for the collection of past due payments on various retail or consumer account types by phone, while upholding the Bank's high standards for the client experience. Probes with fact-finding questions to ensure a complete understanding of client's reason for delinquency, and works with client to establish payment arrangements or prescribe other treatments with the goal of bringing the account current. This position is considered a first line of defense and expected to maintain a high level of attention to detail, analyze facts, and make sound decisions in order to mitigate risk to the Bank. Responsibilities Resolution Support - Contacts past due clients to collect payments. Applies the appropriate treatment to resolve delinquency, and serves as a liaison between branch and clients. Client Service - Establishes a rapport with clients throughout work activities. Delivers the best client experience while maintaining high standards of professionalism and call quality. Operational Support - Documents accounts, utilizes the correct system coding, and submits account maintenance with accuracy. Procedural - Maintains a strong knowledge of Bank policies while navigating multiple systems to ensure procedures and applicable regulations are followed at all times. Qualifications Bachelor's Degree -OR- High School Diploma or GED and 2 years of experience in Collections, Customer Service, or Financial services Additional Requirements: Excellent written and verbal communication skills Ability to negotiate Ability to type and talk and work in multiple systems simultaneously Advanced attention to detail Proven ability to resolve customer concerns with professional etiquette Preferred Qualifications: Advanced collections skills in high-volume environment Intermediate skip-tracing experience Bachelor's degree Large Financial Institution or Banking industry experience Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
Responsibilities
Responsible for collecting past due payments from retail and consumer accounts via phone while maintaining high client experience standards. The role involves analyzing delinquency reasons, establishing payment arrangements, and documenting account activity to mitigate bank risk.
Collections Specialist at First Citizens Bank
Raleigh, North Carolina, United States - Full Time
Skills Needed
Collections, Customer Service, Negotiation, Financial Services, Skip Tracing, Risk Mitigation, Professional Etiquette, Call Quality, Account Documentation, Fact Finding
Specialization
Requires a Bachelor's degree or a High School Diploma/GED with 2 years of experience in collections, customer service, or financial services. Candidates must possess strong communication, negotiation skills, and the ability to navigate multiple systems simultaneously.
Experience Required
Minimum 2 year(s)
Wealth Client Specialist at First Citizens Bank
Greenville, South Carolina, United States - Full Time
Skills Needed
Money Movement, Account Maintenance, Prospecting Research, Client Presentations, Data Analysis, Trust Administration, Customer Service, Sales Support, Documentation Preparation, Compliance, Risk Management, Process Troubleshooting
Specialization
Candidates need a Bachelor's degree with 0 years of experience or a High School Diploma/GED with 4 years of experience in banking, sales, customer service, or operations. Experience or education in trust and wealth management is preferred.
VP, Senior Underwriter Portfolio Manager-Maritime (hybrid) at First Citizens Bank
New York, New York, United States - Full Time
Skills Needed
Credit Analysis, Underwriting, Portfolio Management, Financial Modeling, Due Diligence, Risk Management, Financial Statement Analysis, Transaction Structuring, Legal Documentation Negotiation, Maritime Finance, Covenant Compliance, Credit Approval Memos
Specialization
Requires a Bachelor's degree with 6 years of experience or a High School diploma with 10 years of experience in credit analysis or risk management. Experience in maritime finance and formal credit training are strongly preferred.
Experience Required
Minimum 5 year(s)
Field Canvasser - Cincinnati (Temporary) at Ohio Citizen Action
Sharonville, Ohio, United States - Full Time
Skills Needed
Community Engagement, Grassroots Organizing, Public Speaking, Staff Recruitment, Staff Management, Political Communication, Campaign Strategy, Field Office Management, Interpersonal Communication, Resilience
Specialization
Candidates must possess strong communication skills, resilience, and a passion for non-profit or political work. Physical ability to lift 30lbs and walk for extended periods is required, with a driver's license and vehicle preferred.
Personal Banker I at Citizens State Bank
Rushville, Indiana, United States - Full Time
Skills Needed
Financial Counseling, Lending, Customer Service, Cross Selling, Cash Handling, Account Management, Relationship Banking, Regulatory Compliance, Digital Banking, Financial Product Knowledge, Deposit Account Processing, Conflict Resolution
Specialization
Requires a high school diploma and completion of specific career path training. Previous banking or customer service experience is preferred.
Financial Sales Manager (Retail Branch Manager- External Business Developme at First Citizens Bank
Jacksonville, Florida, United States - Full Time
Skills Needed
Structured Sales Process, Financial Guidance, Financial Literacy, Financial Analysis, Business Banking Products, Business Development, Networking, Building Centers Of Influence
Specialization
Requires a Bachelor's degree with 4 years of experience or a High School Diploma with 8 years of experience in sales, lending, or financial services, including supervisory experience. A valid driver's license is mandatory for frequent travel to clients and offices.
Experience Required
Minimum 5 year(s)
Operations Services Supervisor (Teller Manager) at First Citizens Bank
York, South Carolina, United States - Full Time
Skills Needed
Financial Literacy, Retail Banking Products, Operations Management, Team Leadership, Customer Service, Risk Management, Performance Management, Interpersonal Communication, Problem Resolution, Sales Referrals
Specialization
Requires a Bachelor's degree with 1 year of experience or a High School Diploma/GED with 5 years of experience in financial services or bank operations. Preferred candidates possess management or supervisory experience.
Experience Required
Minimum 2 year(s)
Care Manager I at Beach Cities Health
Redondo Beach, California, United States - Full Time
Skills Needed
Care Management, Client Assessment, Care Planning, Case Management, Advocacy, Crisis Counseling, Group Facilitation, Hipaa Compliance, Interpersonal Communication, Relationship Building, Project Management, Multicultural Competence, Microsoft Office, Spanish Bilingualism, First Aid, Cpr
Specialization
Requires a Bachelor's degree in health or human services (Master's preferred) and 1-2 years of experience in care management or clinical skills. Candidates must possess a valid California driver's license and the ability to pass background, TB, and drug screenings.
Technical Lead at First Citizens Bank
Raleigh, North Carolina, United States - Full Time
Skills Needed
Ibm Cognos, Tableau, Microsoft Power Bi, Sql, Business Intelligence Architecture, Data Warehousing, Metadata Management, User Access Management, Performance Tuning, Bi Content Auditing, Jira, Agile Project Management, Bi Governance, Data Analytics Strategy, Technical Leadership, Report Lifecycle Governance
Specialization
Requires a Bachelor's degree and at least 8 years of experience in BI architecture, administration, and development. Proficiency in SQL, Agile methodologies, and deep expertise in major BI tools is essential.
Experience Required
Minimum 5 year(s)
Field Canvasser - Cleveland (Temporary) at Ohio Citizen Action
Seven Hills, Ohio, United States - Full Time
Skills Needed
Community Engagement, Grassroots Organizing, Public Speaking, Staff Recruitment, Staff Management, Political Communication, Campaign Strategy, Field Office Management, Interpersonal Communication, Resilience
Specialization
Candidates must possess strong communication skills, resilience, and a passion for non-profit or political work. Physical ability to lift 30lbs and walk for extended periods is required, with a driver's license and vehicle preferred.
AI Use Case Success Manager at First Citizens Bank
Bangalore, karnataka, India - Full Time
Skills Needed
Ai Solutioning, Genai, Prompt Engineering, Agentic Workflows, Business Process Reengineering, Rapid Prototyping, Data Management, Model Validation, Risk And Compliance, Stakeholder Management, Advanced Analytics, Target State Design
Specialization
Requires a Bachelor's degree with 6 years of experience or a High School diploma with 10 years of experience in AI/advanced analytics delivery. Candidates should have hands-on experience with LLMs, prompt engineering, and the ability to independently build AI prototypes.
Experience Required
Minimum 5 year(s)
Sales & Service Representative (Teller) at First Citizens Bank
Canton, North Carolina, United States - Full Time
Skills Needed
Financial Literacy, Retail Banking Products, Customer Service, Interpersonal Communication, Sales Referrals, Problem Resolution, Transaction Processing, Adaptability, Teamwork
Specialization
Requires a High School Diploma or GED and at least 6 months of experience in customer service. Experience in sales and knowledge of retail banking products are preferred.
Sales & Service Representative (Bank Teller) at First Citizens Bank
Hendersonville, North Carolina, United States - Full Time
Skills Needed
Interpersonal Communication, Customer Service, Adaptability, Teamwork, Flexibility, Agility, Financial Literacy, Retail Banking Knowledge
Specialization
Candidates must have a High School Diploma or GED and at least 6 months of customer service experience. Experience in sales or banking is preferred.
Sales & Service Representative (Bank Teller) at First Citizens Bank
Emporia, Virginia, United States - Full Time
Skills Needed
Interpersonal Communication, Customer Service, Adaptability, Teamwork, Flexibility, Agility, Financial Literacy, Retail Banking Knowledge, Transaction Processing, Sales Referrals
Specialization
Candidates must have a High School Diploma or GED and at least 6 months of customer service experience. Experience in sales or banking is preferred.
Sales & Service Representative (Bank Teller) at First Citizens Bank
Newton, North Carolina, United States - Full Time
Skills Needed
Interpersonal Communication, Customer Service, Adaptability, Teamwork, Flexibility, Agility, Financial Literacy, Retail Banking Knowledge
Specialization
Candidates must have a High School Diploma or GED and at least 6 months of customer service experience. Experience in sales or banking is preferred.
Bank Sales and Service Representative (Teller) at First Citizens Bank
New Bern, North Carolina, United States - Full Time
Skills Needed
Interpersonal Communication, Customer Service, Adaptability, Teamwork, Flexibility, Agility, Financial Literacy, Retail Banking Knowledge, Sales Referrals, Transaction Processing
Specialization
Requires a High School Diploma or GED and at least 6 months of customer service experience. Knowledge of retail banking products and financial literacy is preferred.
Sales & Service Representative (Bank Teller) at First Citizens Bank
Spartanburg, South Carolina, United States - Full Time
Skills Needed
Interpersonal Communication, Customer Service, Adaptability, Teamwork, Flexibility, Agility, Financial Literacy, Retail Banking Knowledge
Specialization
Candidates must have a High School Diploma or GED and at least 6 months of customer service experience. Experience in sales or banking is preferred.
Bank Sales and Service Representative (Teller) at First Citizens Bank
Richlands, North Carolina, United States - Full Time
Skills Needed
Interpersonal Communication, Customer Service, Adaptability, Teamwork, Flexibility, Agility, Financial Literacy, Retail Banking Knowledge, Transaction Processing, Sales Referrals
Specialization
Candidates must have a High School Diploma or GED and at least 6 months of customer service experience. Knowledge of retail banking products and financial literacy is preferred.
Bank Sales and Service Representative (Teller) at First Citizens Bank
Fayetteville, North Carolina, United States - Full Time
Skills Needed
Interpersonal Communication, Customer Service, Adaptability, Teamwork, Flexibility, Agility, Financial Literacy, Retail Banking Knowledge, Transaction Processing, Sales Referrals
Specialization
Requires a High School Diploma or GED and at least 6 months of customer service experience. Knowledge of retail banking products and financial literacy is preferred.
Bank Sales and Service Representative (Teller) at First Citizens Bank
Fayetteville, North Carolina, United States - Full Time
Skills Needed
Interpersonal Communication, Customer Service, Adaptability, Teamwork, Flexibility, Agility, Financial Literacy, Retail Banking Knowledge, Sales Referrals, Transaction Processing
Specialization
Candidates must have a High School Diploma or GED and at least 6 months of customer service experience. Knowledge of retail banking products and financial literacy is preferred.