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Customer Support Specialist (Multi-Channel) at First Citizens National Bank of Upper Sandusky
Upper Sandusky, Ohio, United States - Full Time
Skills Needed
Customer Service, Communication Skills, Problem Solving, Attention To Detail, Fraud Prevention, Banking Knowledge, Multi Tasking, Technical Skills, Professional Appearance, Sales Skills, Compliance Knowledge, Video Communication, Teamwork, Organizational Skills, Interpersonal Skills, Math Skills
Specialization
Candidates must have a high school diploma or equivalent and 2-4 years of customer service experience in banking or a related field. Proficiency in Microsoft Word, Excel, and Outlook is required, along with strong communication and problem-solving skills.
Experience Required
Minimum 2 year(s)
Private Client Specialist at Henley Partners The Firm of Global Citizens
Montréal, QC, Canada - Full Time
Skills Needed
Privacy Policies, Ethnicity, Economics, Wealth Management, Investments, Personal Development, Microsoft Word, Diplomacy, Excel, Investment, Citizenship, Powerpoint, Crm
Specialization
Business marketing economics or related discipline
Qualification
Graduate
Event Manager at Henley Partners The Firm of Global Citizens
Dubai, , United Arab Emirates - Full Time
Skills Needed
English, Ownership, International Organizations, Suppliers, Communications, International Events, Discretion, Government Agencies
Specialization
Marketing communications business arts or related field
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Administrative Assistant at Henley Partners The Firm of Global Citizens
Montréal, QC, Canada - Full Time
Skills Needed
Powerpoint, English, Microsoft Word, Management Skills, Communication Skills, Excel
Qualification
Graduate
Program Coordinator at The Calgary Chinese Elderly Citizens Association
Calgary, AB T2P 4Y8, Canada - Full Time
Skills Needed
English, Social Media, Chinese, Teamwork, Human Services, Collaboration
Specialization
Human services or related discipline
Qualification
Graduate
CASEWORKER at The Calgary Chinese Elderly Citizens Association
Calgary, AB T2P 4Y8, Canada - Full Time
Skills Needed
English, Social Media, Chinese, Teamwork, Cantonese, Collaboration, Mandarin
Qualification
Graduate
AGM, Risk Management at China CITIC Bank International Limited SG Branch
Singapore, , Singapore - Full Time
Skills Needed
Trade Finance, Finance
Specialization
Business administration banking finance accounting or related disciplines
Qualification
Graduate
Law Clerk / Assistant.e juridique at College of Immigration and Citizenship Consultants
Burlington, ON, Canada - Full Time
Skills Needed
Editing, Access, Public Interest
Specialization
Law, Legal Assistant
Qualification
Diploma
Experience Required
Minimum 3 year(s)
PROGRAM COORDINATOR (Temporary up to 15 months) at The Calgary Chinese Elderly Citizens Association
Calgary, AB T2P 4Y8, Canada - Full Time
Skills Needed
Social Media, Collaboration, Chinese, English, Human Services, Teamwork
Specialization
Social work human services or related discipline
Qualification
Graduate
Finance Manager at Citizens Advice Bournemouth Christchurch and Poole
BB5, , United Kingdom - Full Time
Skills Needed
Teams, Communication Skills, Leadership Skills, Stakeholder Engagement, Managing Accounts, Financial Planning
Qualification
Graduate
Coordinator at Kalbar State School Parents and Citizens Association
Kalbar QLD 4309, , Australia - Full Time
Skills Needed
Communication Skills, Regulations, Anaphylaxis, Childcare, Children, Asthma
Specialization
Have completed a diploma or higher-level qualification in outside school hours care children's services or equivalent.
Qualification
Diploma
Bookkeeper (NYFSCGS) at New York Foundation for Senior Citizens Guardian Services Inc
New York, NY 10007, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Employment Support Worker at Chrysalis An Alberta Society for Citizens with Disabilities
Edmonton, AB T5L 4R3, Canada - Full Time
Skills Needed
Google Drive, Legislation, It, Dental Care, Email, Communication Skills, Observation, Disabilities, Employment Standards, Preparation, Vision Care, Google, Docs, Presentation Skills, Laptops, Philosophy, Management Skills, Recreation
Specialization
Disabilities Studies
Qualification
Diploma
Customer Support Specialist (Multi-Channel) at First Citizens National Bank of Upper Sandusky
Upper Sandusky, Ohio, United States -
Full Time


Start Date

Immediate

Expiry Date

16 Dec, 25

Salary

0.0

Posted On

18 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication Skills, Problem Solving, Attention to Detail, Fraud Prevention, Banking Knowledge, Multi-Tasking, Technical Skills, Professional Appearance, Sales Skills, Compliance Knowledge, Video Communication, Teamwork, Organizational Skills, Interpersonal Skills, Math Skills

Industry

Banking

Description
Description Onsite employment opportunity. Provides prompt, tactful, friendly, courteous and efficient customer service in the processing of bank transactions through video transaction, in real-time, via the Interactive Teller Machine (ITM) and other enhanced customer support channels. This Customer Support team services customers in a wide manner of support needs which may include ITM transactions, as well as Call Center functions including; deposit and loan account inquiries, online/mobile banking, new/maintenance accounts, debit cards, BillPay, P2P payments, etc. through many channels including ITM, phone, chat, video, email, co-browse, etc. Responsible for protection of the Bank's assets through adequate security and fraud prevention measures, respecting confidentiality of customers. Must embrace change and new technology in order to stay up-to-date with competitors and industry-wide solutions and standards. PRINCIPAL ACTIVITIES · Through video transmission via the Interactive Teller Machine (ITM), processes a variety of financial transactions including, but not limited to, deposits, payments, check cashing and withdrawals. Ensures that proper endorsements and identification are obtained and follows Bank policies and procedures. · Able to multi-task and work within multiple software programs concurrently to complete transactions, while communicating with the customer simultaneously. · Provides a high level of professional and courteous service while observing due diligence for validity of transactions. · Must learn/maintain broad knowledge and understanding of Bank products and services. · Supports Bank growth by recognizing opportunities to promote Bank products to meet customer’s needs. · Referring customers to suitable departments such loans, Financial Service Group, Merchant Services and Treasury Management. · Must have excellent communication skills in a face-to-face customer environment and be comfortable being on camera. · Must display excellent phone customer service. · Performs end of day balancing according to bank policy. Efforts to locate unresolved errors. Adheres to security, audit, and compliance requirements per policy. · Maintains compliance to all government regulations, including Bank Secrecy Act, Regulation E (Electronic Funds), Regulation CC (Funds Availability, CRA and Regulation DD). · Assist customers with requests or complaints and complete internal due diligence. · Ability to use telephone system and good computer skills including email, internet and intranet use. · Ability to problem solve. · Maintains a clean working area according to policy. Personal appearance is neat and professional according to policy. · Understands the significance, and is proactive in, achieving department and company goals. Requirements Note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice. High school, GED or equivalent; 2-4 years Customer Service Representative experience in banking or equivalent; familiar in Word, Excel and Outlook and/or willingness to learn new technologies, proficient in a team-based environment, self-starter who is highly organized and motivated, intermediate math, excellent verbal, and written communication skills; ability to comprehend; attention to detail and accuracy; strong interpersonal, problem solving and the ability to communicate sales. Ability to complete training course as required. Wages are commensurate with experience and a complete benefits package is provided including educational reimbursement with First Citizens paying 100% of tuition for full time employees; student loan debt repayment; paid time off; 401(k); health, dental, vision insurance; and more. This job description does not list all the duties of the job. This job description may be revised at any time. This job description is not to be implied as a contract for employment for any length of time and will not change the employee’s at-will-relationship. Either the employer or the employee may terminate employment at any time. Equal opportunity employer D/V.
Responsibilities
The Customer Support Specialist processes various financial transactions through video transmission and provides customer service across multiple channels. They must maintain compliance with bank policies and regulations while promoting bank products to meet customer needs.
Customer Support Specialist (Multi-Channel) at First Citizens National Bank of Upper Sandusky
Upper Sandusky, Ohio, United States - Full Time
Skills Needed
Customer Service, Communication Skills, Problem Solving, Attention To Detail, Fraud Prevention, Banking Knowledge, Multi Tasking, Technical Skills, Professional Appearance, Sales Skills, Compliance Knowledge, Video Communication, Teamwork, Organizational Skills, Interpersonal Skills, Math Skills
Specialization
Candidates must have a high school diploma or equivalent and 2-4 years of customer service experience in banking or a related field. Proficiency in Microsoft Word, Excel, and Outlook is required, along with strong communication and problem-solving skills.
Experience Required
Minimum 2 year(s)
Private Client Specialist at Henley Partners The Firm of Global Citizens
Montréal, QC, Canada - Full Time
Skills Needed
Privacy Policies, Ethnicity, Economics, Wealth Management, Investments, Personal Development, Microsoft Word, Diplomacy, Excel, Investment, Citizenship, Powerpoint, Crm
Specialization
Business marketing economics or related discipline
Qualification
Graduate
Event Manager at Henley Partners The Firm of Global Citizens
Dubai, , United Arab Emirates - Full Time
Skills Needed
English, Ownership, International Organizations, Suppliers, Communications, International Events, Discretion, Government Agencies
Specialization
Marketing communications business arts or related field
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Administrative Assistant at Henley Partners The Firm of Global Citizens
Montréal, QC, Canada - Full Time
Skills Needed
Powerpoint, English, Microsoft Word, Management Skills, Communication Skills, Excel
Qualification
Graduate
Program Coordinator at The Calgary Chinese Elderly Citizens Association
Calgary, AB T2P 4Y8, Canada - Full Time
Skills Needed
English, Social Media, Chinese, Teamwork, Human Services, Collaboration
Specialization
Human services or related discipline
Qualification
Graduate
CASEWORKER at The Calgary Chinese Elderly Citizens Association
Calgary, AB T2P 4Y8, Canada - Full Time
Skills Needed
English, Social Media, Chinese, Teamwork, Cantonese, Collaboration, Mandarin
Qualification
Graduate
AGM, Risk Management at China CITIC Bank International Limited SG Branch
Singapore, , Singapore - Full Time
Skills Needed
Trade Finance, Finance
Specialization
Business administration banking finance accounting or related disciplines
Qualification
Graduate
Law Clerk / Assistant.e juridique at College of Immigration and Citizenship Consultants
Burlington, ON, Canada - Full Time
Skills Needed
Editing, Access, Public Interest
Specialization
Law, Legal Assistant
Qualification
Diploma
Experience Required
Minimum 3 year(s)
PROGRAM COORDINATOR (Temporary up to 15 months) at The Calgary Chinese Elderly Citizens Association
Calgary, AB T2P 4Y8, Canada - Full Time
Skills Needed
Social Media, Collaboration, Chinese, English, Human Services, Teamwork
Specialization
Social work human services or related discipline
Qualification
Graduate
Finance Manager at Citizens Advice Bournemouth Christchurch and Poole
BB5, , United Kingdom - Full Time
Skills Needed
Teams, Communication Skills, Leadership Skills, Stakeholder Engagement, Managing Accounts, Financial Planning
Qualification
Graduate
Coordinator at Kalbar State School Parents and Citizens Association
Kalbar QLD 4309, , Australia - Full Time
Skills Needed
Communication Skills, Regulations, Anaphylaxis, Childcare, Children, Asthma
Specialization
Have completed a diploma or higher-level qualification in outside school hours care children's services or equivalent.
Qualification
Diploma
Bookkeeper (NYFSCGS) at New York Foundation for Senior Citizens Guardian Services Inc
New York, NY 10007, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Employment Support Worker at Chrysalis An Alberta Society for Citizens with Disabilities
Edmonton, AB T5L 4R3, Canada - Full Time
Skills Needed
Google Drive, Legislation, It, Dental Care, Email, Communication Skills, Observation, Disabilities, Employment Standards, Preparation, Vision Care, Google, Docs, Presentation Skills, Laptops, Philosophy, Management Skills, Recreation
Specialization
Disabilities Studies
Qualification
Diploma
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