About the job

Company Description 4 star hotel in Gozo, Malta. The hotel focuses on personalized service, comfortable accommodations, and a range of amenities designed for leisure. Team members work in a collaborative environment where guest satisfaction and professionalism are core values. The hotel encourages continuous improvement and high standards in all operational areas.

Role Description The Hotel Manager is a full-time, on-site role based in Gozo. The person in this role oversees daily hotel operations, including front desk activities, housekeeping coordination, food and beverage services, and guest relations. Responsibilities include managing staff schedules, supervising performance, ensuring consistent service quality, and maintaining a welcoming environment for all guests. The Hotel Manager monitors budgets and financial performance, supports sales initiatives, and works to optimize occupancy and revenue. This role also involves handling guest feedback, resolving operational issues promptly, ensuring compliance with health and safety standards, and collaborating with ownership on strategic improvements.

Qualifications

• Strong Customer Service skills and proven ability to manage Receptionist Duties in a hospitality environment.
• Experience with Budgeting, basic hotel finance, and cost control processes.
• Background in Sales, with the ability to promote hotel services, packages, and special offers.
• Knowledge of Food & Beverage operations, including quality standards and coordination with kitchen and bar teams.
• Previous experience in hotel or hospitality management, preferably in a similar on-site leadership role.
• Effective leadership, team management, and conflict-resolution abilities.
• Excellent organizational skills and attention to detail, with the capacity to manage multiple priorities.
• Strong communication skills in English; additional languages are an advantage.
• Familiarity with hotel management software and basic IT literacy.
• Relevant qualification in Hospitality Management or a related field is preferred.

Requirements added by the job poster

• • 3+ years of Hospitality experience