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API Customer Success Executive at Masters India Private Limited
Noida, Uttar Pradesh, India - Full Time
Skills Needed
E Invoice, E Waybill, Api Integrations, Customer Support, Task Management, Client Relations, Problem Resolution, Communication Skills, Performance Metrics, Crisis Management, Sla Management, Fintech, Saas
Specialization
Candidates must have 2-3 years of experience in customer support with specific knowledge of E-Invoice, E-Waybill, and API integrations. Proficiency in task management tools and the ability to handle high-pressure crisis situations are essential.
Experience Required
Minimum 2 year(s)
Business Development Executive at Masters India Private Limited
Noida, Uttar Pradesh, India - Full Time
Skills Needed
Sales, Saas, Api, Lead Generation, Business Development, Communication, Presentation Skills, B2b Sales, Fintech, Software Sales, Pipeline Management, Client Relationship Management, Technical Sales
Specialization
Candidates must have 1-2 years of experience in sales, specifically within SaaS, API, or IT product sectors. A basic understanding of APIs and strong communication skills are essential for this role.
Business Development Executive at Masters India Private Limited
Noida, Uttar Pradesh, India - Full Time
Skills Needed
Sales, Saas, Api, Lead Generation, Client Relationship Management, Communication Skills, Presentation Skills, Technical Concepts, B2b Sales, Fintech, Software Products, Pipeline Management, Networking, Target Driven
Specialization
Candidates must have 2-4 years of experience in sales, specifically within SaaS, API, or IT product sectors. A basic understanding of APIs and strong communication skills are required to effectively explain technical concepts to clients.
Experience Required
Minimum 2 year(s)
TDS Customer Success Executive at Masters India Private Limited
Noida, Uttar Pradesh, India - Full Time
Skills Needed
Tds, Payroll Compliance, Customer Support, Client Servicing, Statutory Compliance, Form 24q, Form 26q, Form 16, Form 16a, Crm, Ticketing Tools, Excel, Communication Skills, Problem Resolution
Specialization
Candidates must hold a degree in Commerce or be a semi-qualified CA with 1–3 years of experience in TDS, compliance, or customer support. Strong verbal and written communication skills, along with proficiency in Excel and a solid understanding of TDS processes, are required.
GST Customer Success Executive at Masters India Private Limited
Noida, Uttar Pradesh, India - Full Time
Skills Needed
Gst Domain Knowledge, Customer Success, Relationship Management, Product Adoption, Churn Reduction, Account Management, Problem Solving, Mixpanel, Jira, Client Onboarding, Training, Communication, Analytical Skills
Specialization
Candidates must be a commerce graduate, CA, or semi-qualified CA with 1-2 years of experience and a strong understanding of the GST domain. The role requires a self-motivated individual with excellent problem-solving skills and the ability to thrive in a fast-paced environment.
TDS Customer Success Executive at Masters India Private Limited
Noida, Uttar Pradesh, India - Full Time
Skills Needed
Tds, Payroll Compliance, Customer Support, Client Servicing, Statutory Compliance, Form 24q, Form 26q, Form 16, Form 16a, Crm, Ticketing Tools, Excel, Communication Skills, Problem Resolution
Specialization
Candidates must hold a degree in Commerce or be a semi-qualified CA with 1–3 years of experience in TDS, compliance, or customer support. Strong verbal and written communication skills, along with proficiency in Excel and an understanding of statutory compliance, are required.
Life Insurance - Front Line Sales Officer (FLS) - Uttar Pradesh at Odindo Global Private Limited
, Uttar Pradesh, India - Full Time
Skills Needed
Life Insurance Sales, Bancassurance, Agency Management, Lead Generation, Relationship Management, Field Sales, Customer Acquisition, Bfsi Sales, Communication Skills, Direct Sales
Specialization
Requires a graduate degree and 1-3 years of experience in the insurance or BFSI industry. Candidates must possess a two-wheeler, a valid driving license, and a CIBIL score of 650+.
Experience Required
Minimum 2 year(s)
Head of Growth (Commercial Insurance) at Plum Benefits Private Limited
Bengaluru, karnataka, India - Full Time
Skills Needed
Go To Market Strategy, Sales Leadership, Corporate Account Management, C Suite Negotiation, Cross Selling, Team Mentorship, Risk Management, Commercial Insurance, Revenue Growth, Strategic Planning
Specialization
The role requires an entrepreneurial leader capable of building a multi-million-dollar business unit from the ground up. Candidates must have experience in high-stakes corporate negotiations and the ability to drive revenue within the commercial insurance sector.
Experience Required
Minimum 10 year(s)
TDS Executive at Masters India Private Limited
Noida, Uttar Pradesh, India - Full Time
Skills Needed
Tds, Payroll Compliance, Customer Support, Client Servicing, Statutory Compliance, Form 24q, Form 26q, Form 16, Form 16a, Crm, Ticketing Tools, Excel, Communication Skills, Problem Resolution
Specialization
Candidates must be a graduate in Commerce or a semi-qualified CA with 1–3 years of experience in TDS, compliance, or customer support. Proficiency in Excel and strong verbal and written communication skills are required to handle client queries effectively.
GST Executive at Masters India Private Limited
Noida, Uttar Pradesh, India - Full Time
Skills Needed
Gst Domain Knowledge, Customer Success, Relationship Management, Product Adoption, Problem Solving, Onboarding, Churn Mitigation, Account Management, Mixpanel, Jira, Communication, Training, Analytical Skills, Customer Advocacy
Specialization
Candidates must be a Commerce Graduate, CA, or Semi-Qualified CA with 1-2 years of experience. A strong understanding of the GST domain and excellent problem-solving skills are required.
GST & TDS Executive at Masters India Private Limited
Noida, Uttar Pradesh, India - Full Time
Skills Needed
Gst Compliance, Tds Compliance, Gst Filings, Tds Returns, Gst Reconciliation, Client Handling, Tax Advisory, Communication Skills, Saas Compliance Platforms, Income Tax Act
Specialization
Requires 2-5 years of experience in GST and TDS compliance, preferably within CA firms or tax-tech SaaS platforms. Strong knowledge of the GST Act and Income Tax Act along with mandatory client handling experience is required.
Experience Required
Minimum 2 year(s)
Tech Coordinator at Robro Systems Private Limited
, Madhya Pradesh, India - Full Time
Skills Needed
Technical Writing & Documentation, Cross Functional Coordination, Product & Project Management, Ai / Application Understanding, Metrics Tracking & Review Reporting, Process Optimization & Task Management, Communication & Stakeholder Alignment
Specialization
Requires a B.Tech/B.E. in Computer Science or Electronics with 1-3 years of experience in technical coordination or product management. Must be proficient in technical writing and tools like JIRA, Confluence, or Notion.
Experience Required
Minimum 2 year(s)
Tech Lead at Masters India Private Limited
Noida, Uttar Pradesh, India - Full Time
Skills Needed
Python, Fastapi, Django, Postgresql, Mysql, Mongodb, Redis, Aws, Async Programming, Celery, Microservices, System Design, Ai/Llm Integration, Restful Services, Solid Principles, Full Stack Architecture
Specialization
Requires 7-10 years of backend development experience with strong expertise in Python, FastAPI, and various database technologies. Must have prior experience as a Tech Lead and a proven track record of building high-scale SaaS or B2B platforms.
Experience Required
Minimum 5 year(s)
Facilities Engineer at TATA Cummins Private Limited
Jamshedpur, Jharkhand, India - Full Time
Skills Needed
Facilities Management, Project Management, Hvac Systems, Electrical Systems, Mechanical Systems, Structural Maintenance, Fire Safety, Life Safety Systems, Contractor Oversight, Technical Documentation, Preventive Maintenance, Repair Coordination
Specialization
Candidates must hold a B.Tech in Civil Engineering or an equivalent college or university degree. The role requires proficiency in managing plant equipment, building systems, and contractor relations.
Experience Required
Minimum 2 year(s)
Senior Product Manager, Plum Personal (B2C) at Plum Benefits Private Limited
Bengaluru, karnataka, India - Full Time
Skills Needed
Product Strategy, B2c Product Management, Monetization Frameworks, Data Analytics, A/B Testing, Cohort Analysis, User Behavior Analytics, Pricing Strategies, Unit Economics, Product Roadmap Development, Prd Authoring, User Experience Principles, Consumer Psychology, Cross Functional Leadership, Mentoring, Revenue Optimization
Specialization
Requires over 6 years of B2C product management experience, preferably in fintech, insurtech, or healthcare technology. Candidates should possess strong analytical skills, business acumen regarding unit economics, and a proven track record of driving consumer growth metrics.
Experience Required
Minimum 5 year(s)
Webflow Developer at Plum Benefits Private Limited
Bengaluru, karnataka, India - Full Time
Skills Needed
Webflow, Webflow Cms, Ui/Ux Design, Hubspot Integration, Html, Css, Javascript, Vwo, Webflow Optimize, Google Analytics, Mixpanel, N8n, Zapier, A/B Testing, Conversion Rate Optimization, Frontend Engineering
Specialization
Requires expertise in Webflow and a strong UI/UX design sensibility with a portfolio of creative work. Familiarity with analytics tools, frontend fundamentals, and integration platforms like HubSpot is highly desired.
Social Media Copywriter (Script & Content Specialist) at Litemed India Private Limited
Hyderabad, Telangana, India - Full Time
Skills Needed
Script Writing, Copywriting, Social Media Strategy, Instagram Reels, Youtube Shorts, Ugc Scripting, Influencer Collaboration, Content Ideation, Consumer Psychology, Performance Analytics, Retention Optimization, Storytelling, Creative Writing, Data Analysis, Digital Marketing
Specialization
The candidate must have proven experience in UGC scripting and influencer content creation with a strong understanding of social media platforms. A deep grasp of consumer psychology and the ability to apply performance data to improve content narratives are essential.
Experience Required
Minimum 2 year(s)
Senior Associate / Lead – Insurance Products and Partnerships at Plum Benefits Private Limited
Bengaluru, karnataka, India - Full Time
Skills Needed
Insurance, Pricing, Product Management, Data Analysis, Problem Solving, Operations, Analytics, Communication, Stakeholder Management, Product Design, Market Research, Strategic Planning
Specialization
Candidates should have 0-3 years of experience in insurance, consulting, analytics, or operations with strong problem-solving and analytical skills. A high-ownership mindset and the ability to communicate effectively across internal and external teams are essential.
Escalations Manager at Plum Benefits Private Limited
Bengaluru, karnataka, India - Full Time
Skills Needed
Customer Success, Escalation Management, Data Analysis, Stakeholder Management, Communication, Problem Solving, Crm, Excel, Google Sheets, Operations, Consulting, Empathy, Training, Sop Development, Cross Functional Collaboration
Specialization
Candidates must have 2-4 years of experience in customer success, operations, or consulting with strong data analysis and communication skills. Proficiency in CRM tools and the ability to handle high-stakes escalations in complex domains are highly valued.
Experience Required
Minimum 2 year(s)
Senior Consultant, Account Manager at Plum Benefits Private Limited
Bengaluru, karnataka, India - Full Time
Skills Needed
Account Management, Customer Satisfaction, Ownership, Target Achievement, B2b Sales, Communication, Numeric Ability, Customer Empathy, Problem Solving, Cross Functional Teamwork, Sla Adherence, Process Improvement, Cross Selling, Relationship Building, Retention, Revenue Management
Specialization
Candidates should ideally possess 5-8 years of experience in B2B sales and a customer-facing capacity, demonstrating very strong written and verbal communication skills along with high numeric ability. Essential attributes include high customer empathy, extreme ownership, strong problem-solving capabilities, and the ability to hustle to unblock customers while adhering to SLAs and processes.
Experience Required
Minimum 5 year(s)
API Customer Success Executive at Masters India Private Limited
Noida, Uttar Pradesh, India -
Full Time

Start Date

Immediate

Expiry Date

28 Jul, 26

Salary

0.0

Posted On

29 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

E-Invoice, E-Waybill, API Integrations, Customer Support, Task Management, Client Relations, Problem Resolution, Communication Skills, Performance Metrics, Crisis Management, SLA Management, FinTech, SaaS

Industry

Software Development

Description
Company Description Masters India IT Solutions is a growing FinTech SaaS firm, serving over 1500+ enterprises. We are proud to be Great Place To Work – Certified™, reflecting our commitment to building a positive, growth-oriented workplace culture. Masters India is one of the biggest GST Suvidha Providers (GSP) appointed by the Goods and Services Tax Network (GSTN) of the Government of India since 2017. Our mission is to build intuitive software solutions that simplify complex challenges faced by businesses across industries. We are fulfilling this mission by offering tax and financial automation products to enterprises. Masters India IT Solutions is part of the 45-year-old Masters India Group, which has a diversified presence across Manufacturing, Healthcare, Hospitality, and IT, with an aggregate turnover of INR 1000+ Crores. Job Description We are seeking a highly skilled and experienced API Customer Success Executive to oversee our customer success operations. The ideal candidate will have strong knowledge of E-Invoice and E-Waybill processes and validations, as well as experience in achieving company SLAs. The API Customer Success Executive will be responsible for handling client queries and scenarios, and ensuring timely resolution of customer issues. Responsibilities: 1. Develop and maintain a thorough understanding of E-Invoice and E-Way bill processes and validations. 2. Handle and resolve client queries and scenarios effectively and efficiently. 3. Work collaboratively with the team to achieve company SLAs and performance metrics. 4. Handle and manage client pressure situations with professionalism and tact. 5. Demonstrate strong communication and interpersonal skills, both verbal and written. 6. Utilize experience in task management and tracking to effectively prioritize and allocate resources. 7. Manage high workloads and crisis situations effectively, ensuring that customer support operations continue to run smoothly. Qualifications 1. 2-3 years of experience in a customer support or client-facing role, with demonstrated knowledge of Einvoice, Eway bill processes, and API Integrations. 2. Strong understanding of customer support best practices and processes. 3. Excellent communication skills, both verbal and written, with the ability to communicate effectively with clients and internal stakeholders. 4. Demonstrated ability to work under pressure and manage high workloads, especially during crisis situations. 5. Proficiency in task management tools and software. 6. Ability to work independently and collaboratively within a team environment. 7. Flexibility and adaptability to changing priorities and business needs. Additional Information What you get: A competitive package and a chance to participate in a life altering business plan that will fundamentally disrupt and change one of the largest industry segments in India and the world. Additional information WHY US ? You’ll be surrounded by passionate team members. Opportunity to experience startup culture. You’ll experience true collaboration. Your work has a visible impact. Opportunities for innovation. Location: Procapitus Business Park, D Block, Noida Sec - 63 Employment Type: Permanent Industry: IT
Responsibilities
The API Customer Success Executive will manage client queries and ensure timely resolution of issues related to E-Invoice and E-Waybill processes. They will collaborate with the team to meet company SLAs and maintain high performance standards under pressure.
API Customer Success Executive at Masters India Private Limited
Noida, Uttar Pradesh, India - Full Time
Skills Needed
E Invoice, E Waybill, Api Integrations, Customer Support, Task Management, Client Relations, Problem Resolution, Communication Skills, Performance Metrics, Crisis Management, Sla Management, Fintech, Saas
Specialization
Candidates must have 2-3 years of experience in customer support with specific knowledge of E-Invoice, E-Waybill, and API integrations. Proficiency in task management tools and the ability to handle high-pressure crisis situations are essential.
Experience Required
Minimum 2 year(s)
Business Development Executive at Masters India Private Limited
Noida, Uttar Pradesh, India - Full Time
Skills Needed
Sales, Saas, Api, Lead Generation, Business Development, Communication, Presentation Skills, B2b Sales, Fintech, Software Sales, Pipeline Management, Client Relationship Management, Technical Sales
Specialization
Candidates must have 1-2 years of experience in sales, specifically within SaaS, API, or IT product sectors. A basic understanding of APIs and strong communication skills are essential for this role.
Business Development Executive at Masters India Private Limited
Noida, Uttar Pradesh, India - Full Time
Skills Needed
Sales, Saas, Api, Lead Generation, Client Relationship Management, Communication Skills, Presentation Skills, Technical Concepts, B2b Sales, Fintech, Software Products, Pipeline Management, Networking, Target Driven
Specialization
Candidates must have 2-4 years of experience in sales, specifically within SaaS, API, or IT product sectors. A basic understanding of APIs and strong communication skills are required to effectively explain technical concepts to clients.
Experience Required
Minimum 2 year(s)
TDS Customer Success Executive at Masters India Private Limited
Noida, Uttar Pradesh, India - Full Time
Skills Needed
Tds, Payroll Compliance, Customer Support, Client Servicing, Statutory Compliance, Form 24q, Form 26q, Form 16, Form 16a, Crm, Ticketing Tools, Excel, Communication Skills, Problem Resolution
Specialization
Candidates must hold a degree in Commerce or be a semi-qualified CA with 1–3 years of experience in TDS, compliance, or customer support. Strong verbal and written communication skills, along with proficiency in Excel and a solid understanding of TDS processes, are required.
GST Customer Success Executive at Masters India Private Limited
Noida, Uttar Pradesh, India - Full Time
Skills Needed
Gst Domain Knowledge, Customer Success, Relationship Management, Product Adoption, Churn Reduction, Account Management, Problem Solving, Mixpanel, Jira, Client Onboarding, Training, Communication, Analytical Skills
Specialization
Candidates must be a commerce graduate, CA, or semi-qualified CA with 1-2 years of experience and a strong understanding of the GST domain. The role requires a self-motivated individual with excellent problem-solving skills and the ability to thrive in a fast-paced environment.
TDS Customer Success Executive at Masters India Private Limited
Noida, Uttar Pradesh, India - Full Time
Skills Needed
Tds, Payroll Compliance, Customer Support, Client Servicing, Statutory Compliance, Form 24q, Form 26q, Form 16, Form 16a, Crm, Ticketing Tools, Excel, Communication Skills, Problem Resolution
Specialization
Candidates must hold a degree in Commerce or be a semi-qualified CA with 1–3 years of experience in TDS, compliance, or customer support. Strong verbal and written communication skills, along with proficiency in Excel and an understanding of statutory compliance, are required.
Life Insurance - Front Line Sales Officer (FLS) - Uttar Pradesh at Odindo Global Private Limited
, Uttar Pradesh, India - Full Time
Skills Needed
Life Insurance Sales, Bancassurance, Agency Management, Lead Generation, Relationship Management, Field Sales, Customer Acquisition, Bfsi Sales, Communication Skills, Direct Sales
Specialization
Requires a graduate degree and 1-3 years of experience in the insurance or BFSI industry. Candidates must possess a two-wheeler, a valid driving license, and a CIBIL score of 650+.
Experience Required
Minimum 2 year(s)
Head of Growth (Commercial Insurance) at Plum Benefits Private Limited
Bengaluru, karnataka, India - Full Time
Skills Needed
Go To Market Strategy, Sales Leadership, Corporate Account Management, C Suite Negotiation, Cross Selling, Team Mentorship, Risk Management, Commercial Insurance, Revenue Growth, Strategic Planning
Specialization
The role requires an entrepreneurial leader capable of building a multi-million-dollar business unit from the ground up. Candidates must have experience in high-stakes corporate negotiations and the ability to drive revenue within the commercial insurance sector.
Experience Required
Minimum 10 year(s)
TDS Executive at Masters India Private Limited
Noida, Uttar Pradesh, India - Full Time
Skills Needed
Tds, Payroll Compliance, Customer Support, Client Servicing, Statutory Compliance, Form 24q, Form 26q, Form 16, Form 16a, Crm, Ticketing Tools, Excel, Communication Skills, Problem Resolution
Specialization
Candidates must be a graduate in Commerce or a semi-qualified CA with 1–3 years of experience in TDS, compliance, or customer support. Proficiency in Excel and strong verbal and written communication skills are required to handle client queries effectively.
GST Executive at Masters India Private Limited
Noida, Uttar Pradesh, India - Full Time
Skills Needed
Gst Domain Knowledge, Customer Success, Relationship Management, Product Adoption, Problem Solving, Onboarding, Churn Mitigation, Account Management, Mixpanel, Jira, Communication, Training, Analytical Skills, Customer Advocacy
Specialization
Candidates must be a Commerce Graduate, CA, or Semi-Qualified CA with 1-2 years of experience. A strong understanding of the GST domain and excellent problem-solving skills are required.
GST & TDS Executive at Masters India Private Limited
Noida, Uttar Pradesh, India - Full Time
Skills Needed
Gst Compliance, Tds Compliance, Gst Filings, Tds Returns, Gst Reconciliation, Client Handling, Tax Advisory, Communication Skills, Saas Compliance Platforms, Income Tax Act
Specialization
Requires 2-5 years of experience in GST and TDS compliance, preferably within CA firms or tax-tech SaaS platforms. Strong knowledge of the GST Act and Income Tax Act along with mandatory client handling experience is required.
Experience Required
Minimum 2 year(s)
Tech Coordinator at Robro Systems Private Limited
, Madhya Pradesh, India - Full Time
Skills Needed
Technical Writing & Documentation, Cross Functional Coordination, Product & Project Management, Ai / Application Understanding, Metrics Tracking & Review Reporting, Process Optimization & Task Management, Communication & Stakeholder Alignment
Specialization
Requires a B.Tech/B.E. in Computer Science or Electronics with 1-3 years of experience in technical coordination or product management. Must be proficient in technical writing and tools like JIRA, Confluence, or Notion.
Experience Required
Minimum 2 year(s)
Tech Lead at Masters India Private Limited
Noida, Uttar Pradesh, India - Full Time
Skills Needed
Python, Fastapi, Django, Postgresql, Mysql, Mongodb, Redis, Aws, Async Programming, Celery, Microservices, System Design, Ai/Llm Integration, Restful Services, Solid Principles, Full Stack Architecture
Specialization
Requires 7-10 years of backend development experience with strong expertise in Python, FastAPI, and various database technologies. Must have prior experience as a Tech Lead and a proven track record of building high-scale SaaS or B2B platforms.
Experience Required
Minimum 5 year(s)
Facilities Engineer at TATA Cummins Private Limited
Jamshedpur, Jharkhand, India - Full Time
Skills Needed
Facilities Management, Project Management, Hvac Systems, Electrical Systems, Mechanical Systems, Structural Maintenance, Fire Safety, Life Safety Systems, Contractor Oversight, Technical Documentation, Preventive Maintenance, Repair Coordination
Specialization
Candidates must hold a B.Tech in Civil Engineering or an equivalent college or university degree. The role requires proficiency in managing plant equipment, building systems, and contractor relations.
Experience Required
Minimum 2 year(s)
Senior Product Manager, Plum Personal (B2C) at Plum Benefits Private Limited
Bengaluru, karnataka, India - Full Time
Skills Needed
Product Strategy, B2c Product Management, Monetization Frameworks, Data Analytics, A/B Testing, Cohort Analysis, User Behavior Analytics, Pricing Strategies, Unit Economics, Product Roadmap Development, Prd Authoring, User Experience Principles, Consumer Psychology, Cross Functional Leadership, Mentoring, Revenue Optimization
Specialization
Requires over 6 years of B2C product management experience, preferably in fintech, insurtech, or healthcare technology. Candidates should possess strong analytical skills, business acumen regarding unit economics, and a proven track record of driving consumer growth metrics.
Experience Required
Minimum 5 year(s)
Webflow Developer at Plum Benefits Private Limited
Bengaluru, karnataka, India - Full Time
Skills Needed
Webflow, Webflow Cms, Ui/Ux Design, Hubspot Integration, Html, Css, Javascript, Vwo, Webflow Optimize, Google Analytics, Mixpanel, N8n, Zapier, A/B Testing, Conversion Rate Optimization, Frontend Engineering
Specialization
Requires expertise in Webflow and a strong UI/UX design sensibility with a portfolio of creative work. Familiarity with analytics tools, frontend fundamentals, and integration platforms like HubSpot is highly desired.
Social Media Copywriter (Script & Content Specialist) at Litemed India Private Limited
Hyderabad, Telangana, India - Full Time
Skills Needed
Script Writing, Copywriting, Social Media Strategy, Instagram Reels, Youtube Shorts, Ugc Scripting, Influencer Collaboration, Content Ideation, Consumer Psychology, Performance Analytics, Retention Optimization, Storytelling, Creative Writing, Data Analysis, Digital Marketing
Specialization
The candidate must have proven experience in UGC scripting and influencer content creation with a strong understanding of social media platforms. A deep grasp of consumer psychology and the ability to apply performance data to improve content narratives are essential.
Experience Required
Minimum 2 year(s)
Senior Associate / Lead – Insurance Products and Partnerships at Plum Benefits Private Limited
Bengaluru, karnataka, India - Full Time
Skills Needed
Insurance, Pricing, Product Management, Data Analysis, Problem Solving, Operations, Analytics, Communication, Stakeholder Management, Product Design, Market Research, Strategic Planning
Specialization
Candidates should have 0-3 years of experience in insurance, consulting, analytics, or operations with strong problem-solving and analytical skills. A high-ownership mindset and the ability to communicate effectively across internal and external teams are essential.
Escalations Manager at Plum Benefits Private Limited
Bengaluru, karnataka, India - Full Time
Skills Needed
Customer Success, Escalation Management, Data Analysis, Stakeholder Management, Communication, Problem Solving, Crm, Excel, Google Sheets, Operations, Consulting, Empathy, Training, Sop Development, Cross Functional Collaboration
Specialization
Candidates must have 2-4 years of experience in customer success, operations, or consulting with strong data analysis and communication skills. Proficiency in CRM tools and the ability to handle high-stakes escalations in complex domains are highly valued.
Experience Required
Minimum 2 year(s)
Senior Consultant, Account Manager at Plum Benefits Private Limited
Bengaluru, karnataka, India - Full Time
Skills Needed
Account Management, Customer Satisfaction, Ownership, Target Achievement, B2b Sales, Communication, Numeric Ability, Customer Empathy, Problem Solving, Cross Functional Teamwork, Sla Adherence, Process Improvement, Cross Selling, Relationship Building, Retention, Revenue Management
Specialization
Candidates should ideally possess 5-8 years of experience in B2B sales and a customer-facing capacity, demonstrating very strong written and verbal communication skills along with high numeric ability. Essential attributes include high customer empathy, extreme ownership, strong problem-solving capabilities, and the ability to hustle to unblock customers while adhering to SLAs and processes.
Experience Required
Minimum 5 year(s)