JOB DESCRIPTION:

Global Banking & Global Markets (GBGM) AML Refresh & Enablement Ops is seeking a motivated and detail-oriented AML Readiness & Adoption Associate to join our Employee Readiness & Adoption team. This role plays a key part in supporting change initiatives that ensure compliance with Customer Identification Program (CIP) and Customer Due Diligence (CDD) requirements, while driving adoption across the organization.

QUALIFICATIONS:

• Education: Bachelor’s degree. Additional certifications or training in AML compliance OR the equivalent is a plus.

Skills:

• Experience in financial services, compliance, or legal sectors. Previous experience in AML or related fields is highly preferred.
• AML Knowledge: A solid understanding of Anti-Money Laundering regulations, processes, and procedures is a plus, or the ability to quickly learn and apply AML concepts.
• Communication: Excellent written and verbal communication skills. Ability to work with cross-functional teams to gather information and translate technical concepts into clear, user-friendly content.
• Attention to Detail: Strong attention to detail, with a focus on accuracy and clarity in all documentation.
• Software Tools: Proficiency in Microsoft Office (Word, Excel, PowerPoint), documentation tools (e.g., Confluence, SharePoint), and experience working with document management systems.
• Time Management: Ability to manage multiple projects and meet deadlines while maintaining high-quality standards.
• Compliance Activities: Ability to navigate and lead through ambiguity, influence stakeholders, and drive results.
• Audit Activities: Familiarity with audit processes and regulatory compliance requirements.

ROLE AND RESPONSIBILITIES:

• Build and maintain strong relationships across AML, FLUs, and key partners, serving as a change readiness liaison.
• Develops and manages processes to enhance effectiveness and efficiency of LRR and business initiative changes.
• Serves as an escalation point to resolve broad and complex operational issues and implement sustainable solutions.
• Support Refresh Operations business with KYC related queries and requests.
• Drive the change readiness of strategic AML initiatives to drive a streamlined process focused on timely and quality execution of Refresh.
• Partner with Audit and Compliance to respond to internal/external audit findings and regulatory remediation activities.
• Drive execution of strategic AML change initiatives, with a focus on timely, high-quality refresh completions.
• Serve as a business lead for resolving complex KYC-related queries and requests.
• Ensure alignment of operational processes with policy, regulatory, and control standards
• Proactively identify and monitor emerging Quality and AML risks and trends, integrating risk intelligence into AML program initiatives.
• Contribute to effective risk management by escalating concerns, engaging in healthy debate, and helping inform program enhancements to mitigate AML risk.
• Support the identification and escalation of AML-related gaps and issues and participate in discussions around risk tolerance and control effectiveness.
• Work closely with business leaders to ensure the documentation reflects the evolving business needs and regulatory changes in the AML space.
• Engage with senior stakeholders and leaders to identify issues and/or control improvements for remediation.

MANAGERIAL RESPONSIBILITIES:

• This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.