JOB TITLE: LIFE SCIENCE CUSTOMER OPERATIONS AGENT

Location: Heathrow Area (with flexibility to support other locations when required)
Salary: Competitive, depending on experience
Are you looking to take the next step in your logistics career within the life sciences sector? We are seeking a proactive and detail-driven Customer Operations Agent to join a growing team that specialises in handling time-critical, temperature-sensitive biological and pharmaceutical shipments.
This role offers the opportunity to work in a dynamic environment where accuracy, communication, and customer care are key to success.

• Manage domestic and international freight forwarding by air and road for sensitive life science shipments.
• Prepare and present quotes for transport consignments.
• Deliver exceptional customer service through clear written and verbal communication.
• Ensure bookings, sales, and documentation are completed within agreed timelines.
• Co-ordinate transport arrangements with UK and overseas service partners.
• Prepare and process all relevant freight documentation, including airwaybills, shipping and health certificates, import/export licences, and customs entry documentation.
• Handle customs clearance processes and ensure compliance with security and data integrity requirements.
• Collaborate with other offices and teams on group projects as needed.
• Occasionally use company vehicles for collection or delivery of shipments and paperwork.
• Undertake training to enhance skills and adapt to new industry requirements.