Working under the direction of the Neighbourhood Manager you will provide support to the Neighbourhood Team by coordinating performance, including void performance, anti-social behaviour case management support, nomination reporting and supporting the team to let our empty homes.

JOB REQUIREMENTS

• Compile accurate performance data and information to support the Neighbourhood Manager and Head of Customer and Neighbourhoods.
• Act as the main contact for council tax coordination across all local authority areas.
• Provide advice and assistance to customers, delivering a high standard of customer service and building professional, trust-based relationships.
• Distribute, collect, and analyse customer satisfaction surveys and feedback for Neighbourhood services.
• Work with the anti-social Behaviour (ASB) Specialist to ensure cases are allocated to Neighbourhood Officers, monitored appropriately and handled in line with our ASB policy.
• Make sure internal and external referrals are passed to the right teams and follow our procedures.
• Help Neighbourhood Officers with inspections, lettings, and tenancy checks to make sure everything is accurate and up to date.

Please refer the Job description for details