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Customer Service Consultant at iKhokha
Umhlanga Rocks, KwaZulu-Natal, South Africa - Full Time
Skills Needed
Customer Service, Technical Support, Crm Tools, Problem Solving, Communication, Empathy, Data Capturing, Order Processing, Complaint Resolution, Product Knowledge, Time Management, Attention To Detail, Team Collaboration, Feedback Management, Call Handling, Device Troubleshooting
Specialization
Candidates must have a Matric/Grade 12 or higher and at least 1 year of customer service or call center experience. Proficiency in CRM tools and Microsoft Office applications is also required.
Customer Service Rep (9708) at Domino's Pizza LLC
Menomonee Falls, Wisconsin, United States - Full Time
Skills Needed
Customer Service, Communication Skills, Teamwork, Inventory Management, Order Processing, Time Management, Problem Solving, Attention To Detail, Basic Math Skills, Food Preparation, Equipment Operation, Cleaning, Adaptability, Multitasking, Cash Handling, Computer Skills
Specialization
Candidates must be at least 15 years old and possess good communication skills. They should be able to perform basic math, operate equipment, and work in varying temperatures.
Customer Service Specialist at Koala
Alexandria, New South Wales, Australia - Full Time
Skills Needed
Customer Service, Active Listening, Verbal Communication, Written Communication, Problem Solving, Empathy, Feedback Collection, Customer Engagement, Returns Processing, Operational Improvement, High Volume Support, Professional Attitude, Team Collaboration, Adaptability, Attention To Detail
Specialization
Candidates should have at least 2 years of experience in a customer service role, preferably in a call center environment. Exceptional communication skills and a strong empathetic approach are essential for this position.
Experience Required
Minimum 2 year(s)
Customer Service Rep(02706) at Domino's Pizza LLC
North Aurora, Illinois, United States - Full Time
Skills Needed
Customer Service, Communication Skills, Food Preparation, Problem Solving, Cash Handling, Menu Knowledge, Cleaning, Teamwork, Dependability, Punctuality, Quick Learning, Self Motivation, Motor Coordination, Verbal Skills, Writing Skills, Telephone Skills
Specialization
Candidates should have a clear and upbeat speaking voice, the ability to perform basic math, and be quick learners. They should also be personable, dependable, and responsible.
Customer Service Rep(05035) at Domino's Pizza LLC
Brooksville, Florida, United States - Full Time
Skills Needed
Customer Service, Cash Handling, Upselling, Food Preparation, Hygiene, Food Safety, Communication, Inventory Management, Equipment Operation, General Cleaning, Order Taking, Positive Attitude, Teamwork, Motor Coordination, Problem Solving
Specialization
Candidates should demonstrate a friendly attitude and possess strong communication skills. Basic math skills for cash handling and the ability to operate equipment are also essential.
Customer Service Technician at Brightspeed
Hillsborough, North Carolina, United States - Full Time
Skills Needed
Customer Service, Installation, Maintenance, Troubleshooting, Safety Compliance, Teamwork, Active Listening, Basic Computer Skills, Climbing, Digging, Cable Splicing, Pots/Dsl Installation, Electricity Training, Adsl Installation, Communication, Dependability
Specialization
Candidates should have a high school diploma or equivalent and the ability to handle physical tasks such as climbing and digging. Basic computer skills and the ability to work in various weather conditions are also required.
CUSTOMER SERVICE CON INGLÉS at Ayanet
Zaragoza, Aragon, Spain - Full Time
Skills Needed
Customer Service, Administrative Management, Problem Solving, Communication, Teamwork, Organizational Skills, Logistics Coordination, Inventory Management, B2b Communication, Business Central, Sales Administration, Client Relationship Management, Proactivity, Attention To Detail, Training And Development, Dynamic Environment
Specialization
Candidates should have a background in administrative training or international commerce and a strong customer service orientation. Fluency in English (B2) is essential for communication with international suppliers.
Customer Service Specialist at StoneX Group
Frankfurt, Hesse, Germany - Full Time
Skills Needed
Customer Service, Communication Skills, Problem Solving, Team Spirit, Multicultural Collaboration, Language Proficiency
Specialization
The ideal candidate should have strong English and Italian and/or Spanish skills, with customer service experience in an international environment. Excellent communication skills and a proactive problem-solving mindset are essential.
Customer Service Specialist at Global Financial Impact - Edwin Alvarado
Littleton, Colorado, United States - Full Time
Skills Needed
Strong Work Ethic, Motivated, Goal Oriented, Written Communication, Verbal Communication, Willingness To Learn, Sales, Marketing, Customer Service, Client Relationship Building, Presentation Skills, Training, Teamwork, Problem Solving, Negotiation Skills, Adaptability
Specialization
Applicants must have a strong work ethic and be motivated and goal-oriented. Strong written and verbal communication skills, along with a great student mentality and willingness to learn, are essential.
Customer Service Specialist at Sika AG
Ames, Iowa, United States - Full Time
Skills Needed
Customer Service, Order Management, Sap, Communication Skills, Problem Solving, Interpersonal Skills, Planning, Decision Making, Logistics Coordination, Relationship Building, Multi Tasking, Business Acumen, Credit Processing, Returns Processing, Issue Resolution, Detail Oriented
Specialization
A bachelor's degree in a related field is preferred, along with strong communication skills and the ability to multi-task. Experience in customer service or supply chain is a plus.
Customer service medewerker at Eurofins
Heerenveen, Frisia, Netherlands - Full Time
Skills Needed
Customer Contact, Administrative Processes, Dutch Language, English Language, Accuracy, Communication Skills, Client Relationship Building, Process Improvement, Order Tracking, Data Verification
Specialization
Candidates must possess HBO (higher professional education) level thinking and working capabilities, along with experience in customer contact and administrative procedures. Essential requirements include strong proficiency in both Dutch and English, accuracy, and strong communication skills.
Experience Required
Minimum 2 year(s)
Customer Service Specialist at Venture Transport
Indianapolis, Indiana, United States - Full Time
Skills Needed
Customer Service, Communication, Problem Solving, Teamwork, Data Entry, Planning, Freight Booking, Attention To Detail, Time Management, Adaptability, Constructive Criticism, Microsoft Office, Relationship Building, Proactive Approach, Monitoring, Compliance
Specialization
A high school diploma or equivalent is required, along with effective communication skills and the ability to thrive in a fast-paced environment. Basic computer skills are necessary, and knowledge of Microsoft Office programs is preferred.
Customer Service Rep(05029) at Domino's Pizza LLC
Port Charlotte, Florida, United States - Full Time
Skills Needed
Customer Service, Food Preparation, Safety Maintenance, Technology Operation
Specialization
Minimum job requirements state that applicants must be 16 years of age or older. Desired attributes include demonstrating the ability to maintain food and team member safety, possessing excellent customer service skills, and having the ability to operate store technology and assist with store operations.
Customer Service Rep(05110) at Domino's Pizza LLC
North Port, Florida, United States - Full Time
Skills Needed
Customer Service, Food Preparation, Safety Maintenance, Technology Operation
Specialization
Candidates must be at least 16 years of age and demonstrate excellent customer service skills along with the ability to maintain food and team member safety.
Customer Service Rep(03825) at Domino's Pizza LLC
Punta Gorda, Florida, United States - Full Time
Skills Needed
Customer Service, Food Preparation, Food Safety, Team Member Safety, Technology Operation
Specialization
Candidates must be at least 16 years of age and demonstrate excellent customer service skills along with the ability to maintain safety standards for food and team members. The role also requires the ability to operate store technology and assist with general store operations.
Customer Service Rep(05016) at Domino's Pizza LLC
Okeechobee, Florida, United States - Full Time
Skills Needed
Customer Service, Food Preparation, Food Safety, Team Member Safety, Store Operations, Technology Operation
Specialization
The minimum requirement for this position is that the applicant must be 16 years of age or older. Candidates should also demonstrate the ability to maintain food and team member safety, possess excellent customer service skills, and be able to operate store technology.
Customer Service Rep(03823) at Domino's Pizza LLC
Port Charlotte, Florida, United States - Full Time
Skills Needed
Customer Service, Food Preparation, Food Safety, Team Member Safety, Technology Operation
Specialization
Applicants must be at least 16 years of age and demonstrate excellent customer service skills along with the ability to maintain safety standards. Candidates should also be able to operate store technology and assist with general store operations.
Customer Service Rep(05036) at Domino's Pizza LLC
Sebring, Florida, United States - Full Time
Skills Needed
Customer Service, Food Preparation, Safety Maintenance, Technology Operation
Specialization
Candidates must be at least 16 years of age and demonstrate excellent customer service skills along with the ability to maintain safety standards for food and team members. They must also be capable of operating store technology and assisting with general store operations.
Customer Service Rep (7399) at Domino's Pizza LLC
Rigby, Idaho, United States - Full Time
Skills Needed
Communication Skills, Problem Solving, Customer Service, Order Processing, Complaint Resolution, Product Knowledge, Crm Software, Multitasking, Attention To Detail, Team Player, Adaptability, Tech Savvy
Specialization
Candidates must possess Jedi-level communication and strong people skills, along with problem-solving abilities impressive enough for Einstein. Required technical aptitude includes navigating computer systems and CRM software, coupled with excellent multitasking and attention to detail.
Customer Service Specialist at Ferrellgas
Dallas, Texas, United States - Full Time
Skills Needed
Customer Service, Negotiation Skills, Organizational Skills, Typing, Data Entry, Written Communication, Verbal Communication, Team Building, Microsoft Office, Excel, Word, Access
Specialization
Candidates must have a high school diploma or equivalent and at least one year of customer service experience. Strong communication and organizational skills are essential, along with proficiency in Microsoft Office.
Customer Service Consultant at iKhokha
Umhlanga Rocks, KwaZulu-Natal, South Africa -
Full Time


Start Date

Immediate

Expiry Date

23 Feb, 26

Salary

0.0

Posted On

25 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Technical Support, CRM Tools, Problem Solving, Communication, Empathy, Data Capturing, Order Processing, Complaint Resolution, Product Knowledge, Time Management, Attention to Detail, Team Collaboration, Feedback Management, Call Handling, Device Troubleshooting

Industry

Financial Services

Description
Company Description iKhokha is a place where chance-takers become change-makers. At iKhokha, we believe in better. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. As one of the fastest-growing FinTech's in Africa, we've built a team of global change-makers who want to make an impact. If you believe in a better future, be a chance-taker and help us empower small businesses in South Africa. Job Description iKhokha is looking for a Customer Service Consultant to join our dynamic Product Division! We’re seeking a passionate, customer-focused individual with a strong sense of urgency and commitment to delivering exceptional support. If you’re driven, solution-oriented, and excited to make a real impact in the fintech space, we’d love to hear from you! So, what will you do? As a Customer Service Consultant you will be the vital link between new and existing merchants and the various internal departments, assisting with complaints resolution and any queries via calls, emails, social media, chat channels and tickets (inbound or outbound channels),as set out by an assigned campaign, such as, onboarding, orders, deliveries, cancellations/retentions, refunds, exchanges, settlement queries, merchant accounts, billing, statements, technical hardware support, software and all other product queries. In addition to the above, you will: Professionally handle requests from merchants and ensure that issues are resolved both promptly and thoroughly according to iKhokha Service Level Agreements (SLAs). Target First call resolution where applicable. Manage and take ownership of Merchant Complaints, and drive resolution through to completion. Product & Technical support (Device troubleshooting): Ensure thorough technical troubleshooting is performed to resolve merchant issues. Educate merchants on how to utilize products purchased and benefits included. Efficiency and accuracy: Respond to merchant queries promptly, professionally and with Empathy. Ensure each interaction is helpful and drives value to the merchant. Customer satisfaction: Achieve positive reviews post service interactions. Ensure that the follow up process is adhered to, and that feedback is always provided to the Merchant. Ensure that call and ticket Service Level Agreements (SLA’s) are met as defined with the Team Lead and Line Manager. Processing of orders, applications and requests. Adhere to Company Policy and Processes. Feedback loop to Team Leads (TLs) regarding customer feedback, pain points, common issues and feature requests. Escalations: Escalate Urgent Queries which require input from Senior Management or the Product Team. Ensure proper escalations when any systems or tools are down and that proper communication is rendered to the Team Lead and Line Manager. Data capturing and admin processes: Ensure attention to detail when capturing merchant information and submitting personal info/docs. Qualifications Matric/ Grade 12 or higher Deal Breakers: 1+ years of customer service or call centre experience. Experience in using a CRM tool for managing customers. Proficient at Outlook, Word, Excel, PowerPoint and internet usage. Providing world class customer service. First call resolution. Call Centre, Customer service, Technical support. Additional Information Perks of joining the Tribe? Work in a high-growth company with tangible results you're accountable for. Enjoy hybrid, remote, and in-office work models. Competitive remuneration and benefits, including reduced Gap cover rates. Medical Aid and Group Risk scheme contributions. Visionary leadership. Seize the opportunity for study leave. Access to on-demand learning at your fingertips. Experience a friendly, collaborative culture with a team of all-round-lekker humans (it’s true, we surveyed our Employees and they told us so). If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our very own onsite Barista.
Responsibilities
As a Customer Service Consultant, you will assist merchants with complaints resolution and queries through various communication channels. You will ensure prompt and thorough issue resolution while adhering to service level agreements.
Customer Service Consultant at iKhokha
Umhlanga Rocks, KwaZulu-Natal, South Africa - Full Time
Skills Needed
Customer Service, Technical Support, Crm Tools, Problem Solving, Communication, Empathy, Data Capturing, Order Processing, Complaint Resolution, Product Knowledge, Time Management, Attention To Detail, Team Collaboration, Feedback Management, Call Handling, Device Troubleshooting
Specialization
Candidates must have a Matric/Grade 12 or higher and at least 1 year of customer service or call center experience. Proficiency in CRM tools and Microsoft Office applications is also required.
Customer Service Rep (9708) at Domino's Pizza LLC
Menomonee Falls, Wisconsin, United States - Full Time
Skills Needed
Customer Service, Communication Skills, Teamwork, Inventory Management, Order Processing, Time Management, Problem Solving, Attention To Detail, Basic Math Skills, Food Preparation, Equipment Operation, Cleaning, Adaptability, Multitasking, Cash Handling, Computer Skills
Specialization
Candidates must be at least 15 years old and possess good communication skills. They should be able to perform basic math, operate equipment, and work in varying temperatures.
Customer Service Specialist at Koala
Alexandria, New South Wales, Australia - Full Time
Skills Needed
Customer Service, Active Listening, Verbal Communication, Written Communication, Problem Solving, Empathy, Feedback Collection, Customer Engagement, Returns Processing, Operational Improvement, High Volume Support, Professional Attitude, Team Collaboration, Adaptability, Attention To Detail
Specialization
Candidates should have at least 2 years of experience in a customer service role, preferably in a call center environment. Exceptional communication skills and a strong empathetic approach are essential for this position.
Experience Required
Minimum 2 year(s)
Customer Service Rep(02706) at Domino's Pizza LLC
North Aurora, Illinois, United States - Full Time
Skills Needed
Customer Service, Communication Skills, Food Preparation, Problem Solving, Cash Handling, Menu Knowledge, Cleaning, Teamwork, Dependability, Punctuality, Quick Learning, Self Motivation, Motor Coordination, Verbal Skills, Writing Skills, Telephone Skills
Specialization
Candidates should have a clear and upbeat speaking voice, the ability to perform basic math, and be quick learners. They should also be personable, dependable, and responsible.
Customer Service Rep(05035) at Domino's Pizza LLC
Brooksville, Florida, United States - Full Time
Skills Needed
Customer Service, Cash Handling, Upselling, Food Preparation, Hygiene, Food Safety, Communication, Inventory Management, Equipment Operation, General Cleaning, Order Taking, Positive Attitude, Teamwork, Motor Coordination, Problem Solving
Specialization
Candidates should demonstrate a friendly attitude and possess strong communication skills. Basic math skills for cash handling and the ability to operate equipment are also essential.
Customer Service Technician at Brightspeed
Hillsborough, North Carolina, United States - Full Time
Skills Needed
Customer Service, Installation, Maintenance, Troubleshooting, Safety Compliance, Teamwork, Active Listening, Basic Computer Skills, Climbing, Digging, Cable Splicing, Pots/Dsl Installation, Electricity Training, Adsl Installation, Communication, Dependability
Specialization
Candidates should have a high school diploma or equivalent and the ability to handle physical tasks such as climbing and digging. Basic computer skills and the ability to work in various weather conditions are also required.
CUSTOMER SERVICE CON INGLÉS at Ayanet
Zaragoza, Aragon, Spain - Full Time
Skills Needed
Customer Service, Administrative Management, Problem Solving, Communication, Teamwork, Organizational Skills, Logistics Coordination, Inventory Management, B2b Communication, Business Central, Sales Administration, Client Relationship Management, Proactivity, Attention To Detail, Training And Development, Dynamic Environment
Specialization
Candidates should have a background in administrative training or international commerce and a strong customer service orientation. Fluency in English (B2) is essential for communication with international suppliers.
Customer Service Specialist at StoneX Group
Frankfurt, Hesse, Germany - Full Time
Skills Needed
Customer Service, Communication Skills, Problem Solving, Team Spirit, Multicultural Collaboration, Language Proficiency
Specialization
The ideal candidate should have strong English and Italian and/or Spanish skills, with customer service experience in an international environment. Excellent communication skills and a proactive problem-solving mindset are essential.
Customer Service Specialist at Global Financial Impact - Edwin Alvarado
Littleton, Colorado, United States - Full Time
Skills Needed
Strong Work Ethic, Motivated, Goal Oriented, Written Communication, Verbal Communication, Willingness To Learn, Sales, Marketing, Customer Service, Client Relationship Building, Presentation Skills, Training, Teamwork, Problem Solving, Negotiation Skills, Adaptability
Specialization
Applicants must have a strong work ethic and be motivated and goal-oriented. Strong written and verbal communication skills, along with a great student mentality and willingness to learn, are essential.
Customer Service Specialist at Sika AG
Ames, Iowa, United States - Full Time
Skills Needed
Customer Service, Order Management, Sap, Communication Skills, Problem Solving, Interpersonal Skills, Planning, Decision Making, Logistics Coordination, Relationship Building, Multi Tasking, Business Acumen, Credit Processing, Returns Processing, Issue Resolution, Detail Oriented
Specialization
A bachelor's degree in a related field is preferred, along with strong communication skills and the ability to multi-task. Experience in customer service or supply chain is a plus.
Customer service medewerker at Eurofins
Heerenveen, Frisia, Netherlands - Full Time
Skills Needed
Customer Contact, Administrative Processes, Dutch Language, English Language, Accuracy, Communication Skills, Client Relationship Building, Process Improvement, Order Tracking, Data Verification
Specialization
Candidates must possess HBO (higher professional education) level thinking and working capabilities, along with experience in customer contact and administrative procedures. Essential requirements include strong proficiency in both Dutch and English, accuracy, and strong communication skills.
Experience Required
Minimum 2 year(s)
Customer Service Specialist at Venture Transport
Indianapolis, Indiana, United States - Full Time
Skills Needed
Customer Service, Communication, Problem Solving, Teamwork, Data Entry, Planning, Freight Booking, Attention To Detail, Time Management, Adaptability, Constructive Criticism, Microsoft Office, Relationship Building, Proactive Approach, Monitoring, Compliance
Specialization
A high school diploma or equivalent is required, along with effective communication skills and the ability to thrive in a fast-paced environment. Basic computer skills are necessary, and knowledge of Microsoft Office programs is preferred.
Customer Service Rep(05029) at Domino's Pizza LLC
Port Charlotte, Florida, United States - Full Time
Skills Needed
Customer Service, Food Preparation, Safety Maintenance, Technology Operation
Specialization
Minimum job requirements state that applicants must be 16 years of age or older. Desired attributes include demonstrating the ability to maintain food and team member safety, possessing excellent customer service skills, and having the ability to operate store technology and assist with store operations.
Customer Service Rep(05110) at Domino's Pizza LLC
North Port, Florida, United States - Full Time
Skills Needed
Customer Service, Food Preparation, Safety Maintenance, Technology Operation
Specialization
Candidates must be at least 16 years of age and demonstrate excellent customer service skills along with the ability to maintain food and team member safety.
Customer Service Rep(03825) at Domino's Pizza LLC
Punta Gorda, Florida, United States - Full Time
Skills Needed
Customer Service, Food Preparation, Food Safety, Team Member Safety, Technology Operation
Specialization
Candidates must be at least 16 years of age and demonstrate excellent customer service skills along with the ability to maintain safety standards for food and team members. The role also requires the ability to operate store technology and assist with general store operations.
Customer Service Rep(05016) at Domino's Pizza LLC
Okeechobee, Florida, United States - Full Time
Skills Needed
Customer Service, Food Preparation, Food Safety, Team Member Safety, Store Operations, Technology Operation
Specialization
The minimum requirement for this position is that the applicant must be 16 years of age or older. Candidates should also demonstrate the ability to maintain food and team member safety, possess excellent customer service skills, and be able to operate store technology.
Customer Service Rep(03823) at Domino's Pizza LLC
Port Charlotte, Florida, United States - Full Time
Skills Needed
Customer Service, Food Preparation, Food Safety, Team Member Safety, Technology Operation
Specialization
Applicants must be at least 16 years of age and demonstrate excellent customer service skills along with the ability to maintain safety standards. Candidates should also be able to operate store technology and assist with general store operations.
Customer Service Rep(05036) at Domino's Pizza LLC
Sebring, Florida, United States - Full Time
Skills Needed
Customer Service, Food Preparation, Safety Maintenance, Technology Operation
Specialization
Candidates must be at least 16 years of age and demonstrate excellent customer service skills along with the ability to maintain safety standards for food and team members. They must also be capable of operating store technology and assisting with general store operations.
Customer Service Rep (7399) at Domino's Pizza LLC
Rigby, Idaho, United States - Full Time
Skills Needed
Communication Skills, Problem Solving, Customer Service, Order Processing, Complaint Resolution, Product Knowledge, Crm Software, Multitasking, Attention To Detail, Team Player, Adaptability, Tech Savvy
Specialization
Candidates must possess Jedi-level communication and strong people skills, along with problem-solving abilities impressive enough for Einstein. Required technical aptitude includes navigating computer systems and CRM software, coupled with excellent multitasking and attention to detail.
Customer Service Specialist at Ferrellgas
Dallas, Texas, United States - Full Time
Skills Needed
Customer Service, Negotiation Skills, Organizational Skills, Typing, Data Entry, Written Communication, Verbal Communication, Team Building, Microsoft Office, Excel, Word, Access
Specialization
Candidates must have a high school diploma or equivalent and at least one year of customer service experience. Strong communication and organizational skills are essential, along with proficiency in Microsoft Office.
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