CUSTOMER SERVICE ADVISOR (RESERVATION SPECIALIST)- PART-TIME

Mercedes-Benz & Smart of Dartford has a great opportunity for a part-time Customer Service Advisor to join our centralised call centre. In this role, you’ll be the first point of contact for our customer telephone and online enquiries, delivering outstanding service every step of the way.
This is your chance to build a rewarding career with one of the world’s most prestigious automotive brands. If you thrive in a dynamic, customer-focused environment, we’d love to hear from you!

ABOUT US.

Hedin Automotive Limited is the UK subsidiary of Hedin Mobility Group plc, one of Europe’s largest privately owned automotive groups. Renowned for its excellence in automotive retail and aftermarket services, the group operates a diverse network of retail partners, with its strongest presence with prestigious brands such as Mercedes-Benz, BMW and MINI.
Our teams, whether in customer-facing roles or our workshop, are amazing—we’re passionate about making work a simple, easy, and enjoyable place to do business through a team of people that want to create a great experience for the customer.
Ensuring that we are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of our local communities gives us a great opportunity to provide a relatable service from people who are experts in the automotive industry.

YOUR ROLE.

You will work from our centralised call centre and will be responsible for the efficient and timely answering of inbound calls, assisting with customer queries, accurately recording customer information, obtaining sales enquiries, and booking customers’ vehicles for maintenance and repairs. You will work closely with the Service Team Managers/Sales Teams to coordinate and maximise opportunities always ensuring the highest levels of customer care and service.

THE MAIN DUTIES OF THE ROLE INCLUDE:

• Answering and transferring inbound calls and enquiries, ensuring accuracy, efficiency, and the highest standard of customer service
• Record customers details and requirements when handling an enquiry
• Arranging aftersales bookings by telephone and allocating work to relevant workshop teams
• Provide customer estimates according to company policy on schedules, times and pricing
• Make outbound calls to customers when ordered parts have arrived and arrange a booking
• Maintain a good working knowledge of current sales products, service packages & campaigns across the Merecedes-Benz product range.

We have two work patterns available. Both roles have the opportunity to occasionally work overtime.

• Monday to Friday, 9am to 3pm, Basic Salary £19,047.60 plus bonus
• Monday to Friday, 10am to 3pm, Basic Salary £15,873 plus bonus
• Both roles will require you to work Saturday, 8am to 5pm on a rota basis (1 in 6), paid as additional hour