DESCRIPTION

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to:

• Reward platform – discounts for over 800 retailers
• 28 days holiday excluding UK bank holidays (rising with service plus option to purchase up to 5 extra days a year!)
• Development, training, and professional qualifications

Davies are looking to recruit an experienced Customer Service Advisor to join our growing Property team.
At Davies, we value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us.
Hours: 25 hours a week, Monday to Sunday rota, 5 hours each shift
Shift Times: 16:00 - 21:00, 17:00 - 22:00, 18:00 - 23:00
Location: Preston
Successful candidates must be able to commit to Monday - Friday evening training for the first two weeks.

KNOWLEDGE AND ABILITIES:

• Experience in a ‘First Notification of Loss’ (FNOL) for an Insurer or Claims Handler is an advantage
• Previous contact centre experience is an asset but is not essential
• Excellent telephone manner with strong customer service skills and the ability to think on your feet
• Demonstrate strong attention to detail in all tasks
• Self-motivated and engaged
• Positive and self-confident approach when dealing with customers, manage calls professionally and tactfully to achieve the best outcomes
• Ability to use ‘soft skills’ such as empathy, tact, assertiveness and diplomacy demonstrating understanding that our customer could be distraught and concerned following an incident
• PC literate with excellent administrative skills

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities