Customer Advisor based in our Bristol Cribbs Causeway dealership: Lysander Rd, Patchway, Bristol BS10 7UD, United Kingdom

• A competitive bonus OTE of up to £40k
• A full valid UK driving licence is required for this role.

ABOUT US

Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive salary and bonus.

LET’S WORK TOGETHER:

We are looking for an experienced automotive Customer Advisor.
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.
Job Types: Full-time, Permanent
Pay: Up to £40,000.00 per year

Additional pay:

• Performance bonus

Benefits:

• Company car
• Company pension
• Employee discount
• Store discount

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In perso

This is a great opportunity for you to become a key member of our Aftersales team.
An exciting new opportunity has come up here at our Bristol Cribbs Causeway dealership as we’re on the lookout for a Customer Advisor to join our team.
It is the perfect opportunity for a talented and passionate individual to advance their career in a premium manufacturer owned environment. As a customer advisor you will be the key link between our customers and our technicians, guiding each customer through the Stellantis &You customer journey.

A Customer Advisor will also:

• Communicate clearly with customers & colleagues.
• Adopt new digital systems and processes as part of our digitalisation strategy.
• Propose and sell-up the additional work advised through the Vehicle Health Check process.
• Quote & sell Service Plans to retain customers to the group.
• Encourage customer satisfaction feedback via exit briefing & follow-up contact.

You will also be the go-to person when the customer wants us to:

• Estimate repair costs and times.
• Resolve any concerns when we suggest repairs.
• Inform and update them on progress or additional works needed.
• Prepare and explain invoices and take payments.