The purpose of this position is to assist the Performance & Planning Manager in service delivery monitoring by carrying out performance analysis and service regularity of the Dubai Metro & Tram.

KEY SKILLS

• Proficient in spoken and written English and Arabic.
• Active listening.
• Attentive to details and able to multitask.
• Good interpersonal and communications skills at all levels.
• Excellent numerical and PC skills including the use of MS Excel and 2-D graphs as analytical tools.
• Highly motivated and flexible to be able to work in a time-sensitive environment and respond quickly and effectively to unanticipated high workloads, events and emergencies.
• Good written and verbal communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.

EDUCATIONNAL QUALIFCATIONS

• Ideally a degree holder or high diploma of post-secondary education in a related discipline.

• Assist the Performance & Planning Manager in service reliability tracking by monitoring and analysing the operations performance of the Dubai Metro and Dubai Tram.
• Tasks include collecting performance data, data cleansing, carrying out data analysis, calculating on-time & headway performance, calculating service reliability, performing running time and load analysis, gathering inter-station stop statistics, and producing distribution graphs and trend analysis reports.
• Review operational performance against targets and recommend improvements to service delivery.
• Compile the contractual monthly report accurately for submission to the client at the stipulated time.
• Carry out detailed investigation of all minor and major incidents, collect data and evidence so as to reach a recommendation/ conclusion for incident attribution.
• Carry out regular monitoring of SLAs and KPIs to ensure continuous improvement in all areas of operational performance.
• Ensure all data are correctly updated and easily retrievable to produce ad hoc reports as required by the senior management.
• Analyse trends and make viable recommendations to all departments by providing solutions to ensure continuous improvement.
• Provide accurate performance reports for contractual meetings, internal and executive meetings.
• Perform and carry out other duties as instructed / directed by the Performance & Planning Manager and Head of Planning & Performance.
• Ensure compliance with the Keolis-MHI Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards.
• Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Keolis-MHI non-disclosure policy.
• To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Keolis-MHI organisational HSE responsibilities.
• Ensure compliance with all training requirements of Keolis-MHI and ensure adherence to these requirements at all times whilst in employment.
• Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process.