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Manager, Technical Focus, Technology & Transformation - Future of Service ( at Deloitte
Toronto, ON, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 6 year(s)
Functional Senior Consultant, Technology & Transformation - Future of Servi at Deloitte
Toronto, ON, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 6 year(s)
Anaplan Senior Consultant at Deloitte
Detroit, MI 48226, USA - Full Time
Skills Needed
Engagement Management, Analytical Skills, It, Solution Architecture, Presentation Skills, Licensure, Communication Skills, Financial Systems, Analytical Models, Training
Qualification
Graduate
Experience Required
Minimum 3 year(s)
(Senior) Manager Future Organization at Deloitte
1AZ, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
T&L: Associate - Global Trade Advisory (2026 Graduate) at Deloitte
Singapore, , Singapore - Full Time
Skills Needed
Good Communication Skills
Specialization
Accountancy
Qualification
Graduate
Senior Consultant, Resource Evaluation Advisory at Deloitte
Calgary, AB T2P 0R9, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Independence Compliance Consultant at Deloitte
3072 Rotterdam, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Paralegal/ Coordinator | Sydney (Part-Time) at Deloitte
Sydney NSW 2000, , Australia - Full Time
Skills Needed
It, Legal Software, Technology, Interpersonal Skills, Teamwork, Communication Skills
Qualification
Graduate
Senior Analyst - Private Tax & Advisory - Sydney at Deloitte
Sydney NSW 2000, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Senior Manager, Workforce Transformation at Deloitte
Lagos, Lagos State, Nigeria - Full Time
Skills Needed
Hr Strategy, Workforce Transformation, Talent Management, Analytical Skills, Problem Solving, Communication Skills, Digital Tools Proficiency, Data Analysis, Stakeholder Management, Client Engagement, Adaptability, Consulting Experience, Leadership, Mentoring, Project Management
Specialization
Candidates should have 10-12 years of experience in HR strategy, workforce transformation, or talent management, along with a relevant bachelor's degree. Advanced degrees or certifications are advantageous, and strong analytical and communication skills are essential.
Experience Required
Minimum 10 year(s)
Consultant, Workforce Transformation at Deloitte
Lagos, Lagos State, Nigeria - Full Time
Skills Needed
Analytical Skills, Problem Solving, Communication Skills, Stakeholder Management, Client Engagement, Digital Tools Proficiency, Data Analysis, Adaptability
Specialization
Candidates should have 2-4 years of experience in HR, talent management, or workforce analytics, along with a relevant bachelor's degree. Advanced degrees or certifications are advantageous, and strong analytical and communication skills are essential.
Experience Required
Minimum 2 year(s)
Senior Consultant, Workforce Transformation at Deloitte
Lagos, Lagos State, Nigeria - Full Time
Skills Needed
Workforce Transformation, Talent Management, Analytical Skills, Problem Solving, Communication Skills, Stakeholder Management, Client Engagement, Digital Tools, Data Analysis, Adaptability
Specialization
Candidates should have 4-6 years of experience in HR or workforce transformation projects, along with a bachelor's degree in a relevant discipline. Advanced degrees or certifications are advantageous, and strong analytical and communication skills are essential.
Experience Required
Minimum 5 year(s)
Experienced Analyst | External Audit - Global & Private | Sydney CBD at Deloitte
Sydney NSW 2000, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Junior Lawyer - Deloitte Legal - Perth at Deloitte
Perth WA 6000, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Senior Client Account Leader (9 Month Parental Leave Cover) at Deloitte
Sydney NSW 2000, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Consultant, Learning Transformation at Deloitte
Lagos, Lagos State, Nigeria - Full Time
Skills Needed
Analytical Skills, Problem Solving, Communication Skills, Stakeholder Management, Client Engagement, Digital Tools Proficiency, Data Analysis, Learning Management Systems, Adaptability, Hr Experience, Learning And Development, Instructional Design, Business Development, Mentoring, Thought Leadership, Consulting Experience
Specialization
Candidates should have 2-4 years of experience in HR, learning and development, or instructional design, along with a relevant bachelor's degree. Advanced degrees or certifications are advantageous, and strong analytical and communication skills are essential.
Experience Required
Minimum 2 year(s)
Careers@Deloitte Human Capital Recruitment at Deloitte
Lagos, Lagos State, Nigeria - Full Time
Skills Needed
Human Capital, Learning Transformation, Workforce Transformation, Organisational Transformation, Total Rewards, Hr Professionals, Transformation Initiatives, Performance Enhancement, Agility, Employee Experience
Specialization
Candidates should have qualifications and experience relevant to the specified transformation domains. Detailed job descriptions for each role are available through provided links.
Experience Required
Minimum 2 year(s)
Senior Manager, Learning Transformation at Deloitte
Lagos, Lagos State, Nigeria - Full Time
Skills Needed
Hr Consulting, Organisational Capability Building, Lms Implementation, Analytical Skills, Problem Solving, Communication Skills, Digital Tools Proficiency, Data Analysis, Stakeholder Management, Client Engagement, Adaptability, Leadership, Mentoring, Project Management
Specialization
Candidates should have 10-12 years of experience in HR consulting and related fields, along with a relevant bachelor's degree. Advanced degrees or certifications are advantageous, and strong analytical, communication, and stakeholder management skills are essential.
Experience Required
Minimum 10 year(s)
Manager, Learning Transformation at Deloitte
Lagos, Lagos State, Nigeria - Full Time
Skills Needed
Hr Consulting, Organisational Capability Building, Lms Implementation, Analytical Skills, Problem Solving, Communication Skills, Digital Tools Proficiency, Data Analysis, Stakeholder Management, Client Engagement, Adaptability, Leadership, Mentoring, Project Management
Specialization
Candidates should have 6-10 years of experience in HR consulting or related fields, along with a bachelor's degree in a relevant discipline. Advanced degrees or certifications are advantageous, and strong analytical and communication skills are essential.
Experience Required
Minimum 5 year(s)
Careers@Deloitte Human Capital Recruitment at Deloitte
Lagos, Lagos State, Nigeria - Full Time
Skills Needed
Human Capital, Learning Transformation, Workforce Transformation, Organisational Transformation, Total Rewards, Transformation Initiatives, Performance Enhancement, Agility, Employee Experience
Specialization
Candidates should have qualifications and experience relevant to the specified transformation domains. Detailed job descriptions for each role are available via links.
Experience Required
Minimum 2 year(s)
Manager, Technical Focus, Technology & Transformation - Future of Service ( at Deloitte
Toronto, ON, Canada -
Full Time

Start Date

Immediate

Expiry Date

22 Nov, 25

Salary

90000.0

Posted On

23 Aug, 25

Experience

6 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Information Technology/IT

Description

Job Type: Permanent
Work Model: Hybrid
Reference code: 130065
Primary Location: Toronto, ON
All Available Locations: Toronto, ON

WHAT WILL YOUR TYPICAL DAY LOOK LIKE?

We are seeking a skilled Manager for our Technology & Transformation (T&T) department, specializing in the Future of Service offering within our national practice. As a Manager, you will lead the technical delivery of consulting projects, architect and implement innovative solutions for clients, and ensure technical excellence across engagements. You will collaborate closely with both business and IT stakeholders to translate business requirements into robust technology solutions, leveraging your expertise in modern cloud-based contact centre platforms and integration technologies.
You will be responsible for hands-on solution design, system configuration, technical troubleshooting, and quality assurance. You will also contribute to technical proposals, support pre-sales activities, and help mentor junior technical staff. Staying current with emerging technologies and best practices will be key to driving continuous improvement for both our team and our clients.

ENOUGH ABOUT US, LET’S TALK ABOUT YOU

As a Manager, you are someone with:

  • 6+ years of hands-on technical experience in systems integration, solution architecture, or technology implementation, ideally within a consulting or professional services environment.
  • Bachelor’s degree in computer science, engineering, or a related technical field (a graduate degree is an asset).
  • Strong experience with contact centre technologies, including cloud-based platforms (CCaaS, AI/GenAI), telephony, IVR, omnichannel routing, and workforce management (experience with vendors such as Genesys, Five9, NICE, Google, or AWS is highly preferred).
  • Proficiency in system integration, APIs, data migration, and cloud infrastructure; experience with scripting, automation, or development (e.g., Python, JavaScript, or similar) is a strong asset.
  • Familiarity with enterprise architecture, security best practices, and scalable solution design.
  • Familiarity with AI/GenAI/RAG and LLM concepts/development/implementations
  • Ability to translate business requirements into technical specifications, and communicate complex technical concepts to both technical and non-technical audiences.
  • Experience with cloud services (Google Cloud Platform, Microsoft Azure, AWS).
  • Experience with Agile or DevOps methodologies is preferred.
  • Strong problem-solving skills, attention to detail, and a passion for continuous learning and technical innovation.
  • Experience working in remote or hybrid environments, and the ability to travel nationally as required.
  • Excellent communication and stakeholder management skills, with experience presenting technical solutions to both business and IT leadership.
Responsibilities

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

  • Have many careers in one Firm.
  • Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
  • Learn from deep subject matter experts through mentoring and on the job coaching

-
Manager, Technical Focus, Technology & Transformation - Future of Service ( at Deloitte
Toronto, ON, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 6 year(s)
Functional Senior Consultant, Technology & Transformation - Future of Servi at Deloitte
Toronto, ON, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 6 year(s)
Anaplan Senior Consultant at Deloitte
Detroit, MI 48226, USA - Full Time
Skills Needed
Engagement Management, Analytical Skills, It, Solution Architecture, Presentation Skills, Licensure, Communication Skills, Financial Systems, Analytical Models, Training
Qualification
Graduate
Experience Required
Minimum 3 year(s)
(Senior) Manager Future Organization at Deloitte
1AZ, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
T&L: Associate - Global Trade Advisory (2026 Graduate) at Deloitte
Singapore, , Singapore - Full Time
Skills Needed
Good Communication Skills
Specialization
Accountancy
Qualification
Graduate
Senior Consultant, Resource Evaluation Advisory at Deloitte
Calgary, AB T2P 0R9, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Independence Compliance Consultant at Deloitte
3072 Rotterdam, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Paralegal/ Coordinator | Sydney (Part-Time) at Deloitte
Sydney NSW 2000, , Australia - Full Time
Skills Needed
It, Legal Software, Technology, Interpersonal Skills, Teamwork, Communication Skills
Qualification
Graduate
Senior Analyst - Private Tax & Advisory - Sydney at Deloitte
Sydney NSW 2000, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Senior Manager, Workforce Transformation at Deloitte
Lagos, Lagos State, Nigeria - Full Time
Skills Needed
Hr Strategy, Workforce Transformation, Talent Management, Analytical Skills, Problem Solving, Communication Skills, Digital Tools Proficiency, Data Analysis, Stakeholder Management, Client Engagement, Adaptability, Consulting Experience, Leadership, Mentoring, Project Management
Specialization
Candidates should have 10-12 years of experience in HR strategy, workforce transformation, or talent management, along with a relevant bachelor's degree. Advanced degrees or certifications are advantageous, and strong analytical and communication skills are essential.
Experience Required
Minimum 10 year(s)
Consultant, Workforce Transformation at Deloitte
Lagos, Lagos State, Nigeria - Full Time
Skills Needed
Analytical Skills, Problem Solving, Communication Skills, Stakeholder Management, Client Engagement, Digital Tools Proficiency, Data Analysis, Adaptability
Specialization
Candidates should have 2-4 years of experience in HR, talent management, or workforce analytics, along with a relevant bachelor's degree. Advanced degrees or certifications are advantageous, and strong analytical and communication skills are essential.
Experience Required
Minimum 2 year(s)
Senior Consultant, Workforce Transformation at Deloitte
Lagos, Lagos State, Nigeria - Full Time
Skills Needed
Workforce Transformation, Talent Management, Analytical Skills, Problem Solving, Communication Skills, Stakeholder Management, Client Engagement, Digital Tools, Data Analysis, Adaptability
Specialization
Candidates should have 4-6 years of experience in HR or workforce transformation projects, along with a bachelor's degree in a relevant discipline. Advanced degrees or certifications are advantageous, and strong analytical and communication skills are essential.
Experience Required
Minimum 5 year(s)
Experienced Analyst | External Audit - Global & Private | Sydney CBD at Deloitte
Sydney NSW 2000, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Junior Lawyer - Deloitte Legal - Perth at Deloitte
Perth WA 6000, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Senior Client Account Leader (9 Month Parental Leave Cover) at Deloitte
Sydney NSW 2000, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Consultant, Learning Transformation at Deloitte
Lagos, Lagos State, Nigeria - Full Time
Skills Needed
Analytical Skills, Problem Solving, Communication Skills, Stakeholder Management, Client Engagement, Digital Tools Proficiency, Data Analysis, Learning Management Systems, Adaptability, Hr Experience, Learning And Development, Instructional Design, Business Development, Mentoring, Thought Leadership, Consulting Experience
Specialization
Candidates should have 2-4 years of experience in HR, learning and development, or instructional design, along with a relevant bachelor's degree. Advanced degrees or certifications are advantageous, and strong analytical and communication skills are essential.
Experience Required
Minimum 2 year(s)
Careers@Deloitte Human Capital Recruitment at Deloitte
Lagos, Lagos State, Nigeria - Full Time
Skills Needed
Human Capital, Learning Transformation, Workforce Transformation, Organisational Transformation, Total Rewards, Hr Professionals, Transformation Initiatives, Performance Enhancement, Agility, Employee Experience
Specialization
Candidates should have qualifications and experience relevant to the specified transformation domains. Detailed job descriptions for each role are available through provided links.
Experience Required
Minimum 2 year(s)
Senior Manager, Learning Transformation at Deloitte
Lagos, Lagos State, Nigeria - Full Time
Skills Needed
Hr Consulting, Organisational Capability Building, Lms Implementation, Analytical Skills, Problem Solving, Communication Skills, Digital Tools Proficiency, Data Analysis, Stakeholder Management, Client Engagement, Adaptability, Leadership, Mentoring, Project Management
Specialization
Candidates should have 10-12 years of experience in HR consulting and related fields, along with a relevant bachelor's degree. Advanced degrees or certifications are advantageous, and strong analytical, communication, and stakeholder management skills are essential.
Experience Required
Minimum 10 year(s)
Manager, Learning Transformation at Deloitte
Lagos, Lagos State, Nigeria - Full Time
Skills Needed
Hr Consulting, Organisational Capability Building, Lms Implementation, Analytical Skills, Problem Solving, Communication Skills, Digital Tools Proficiency, Data Analysis, Stakeholder Management, Client Engagement, Adaptability, Leadership, Mentoring, Project Management
Specialization
Candidates should have 6-10 years of experience in HR consulting or related fields, along with a bachelor's degree in a relevant discipline. Advanced degrees or certifications are advantageous, and strong analytical and communication skills are essential.
Experience Required
Minimum 5 year(s)
Careers@Deloitte Human Capital Recruitment at Deloitte
Lagos, Lagos State, Nigeria - Full Time
Skills Needed
Human Capital, Learning Transformation, Workforce Transformation, Organisational Transformation, Total Rewards, Transformation Initiatives, Performance Enhancement, Agility, Employee Experience
Specialization
Candidates should have qualifications and experience relevant to the specified transformation domains. Detailed job descriptions for each role are available via links.
Experience Required
Minimum 2 year(s)