The Team
The Data Services Team sits in the Data & Automation Function within the Service Operations Department, which sits within the Technology Business Unit. We deal with all management reporting requirements across all TalkTalk business units and industry regulators; scoping initial requirements and developing automated self-serve solutions, providing high quality, readily accessible, relevant, and accurate information to enable informed business decision making. We contribute to wider department goals of enabling TalkTalk to be a data driven business, which is achieved through expertise in stakeholder management, data governance, SQL, Power BI & Microsoft Reporting Services.

Role Expectations

• Works collaboratively across the Report Engineering team to deliver reporting & data projects whilst taking a proactive approach to predicating the data needs of the business.
• Works with team members and the Report Engineering Manager to enhance and develop best practice within the team.
• Presents development project overviews to the team and other interested parties, providing both business insights and technical views as to how deliveries have been planned and issues overcome.
• Understands the systems and data used across TalkTalk including its products and processes to enable data enrichment and quality.
• Communicates, engages, and collaborates with a variety of stakeholders from senior management down to adjacent teams to understand key business questions & initiatives so that appropriate reports and analysis can be created to effectively monitor & understand business performance.
• Ensures the governance, security and quality of data is adhered to, following team specific and overall business data control & security policies.
• Develops repeatable, efficient, automated, self-serve reporting outputs using supported technologies, adhering to agreed best practice and principles ensuring end user experience is slick easy to navigate.
• Ensures all code is annotated and easy to follow by other team members.
• Pro-actively perform audits on data, reports, queries, and tables to identify weaknesses in data integrity or reliability. Troubleshoots issues identified in outputs or processing.
• Assists Report Engineering Support function with ad-hoc data queries and big fixes.
• Leverage’s experience of SQL, SSIS, Power BI, SSRS, AZURE DWH to build end to end “hands off” solutions.

Must have:

• Proficiency with Microsoft reporting & data tools (preferably SQL, SSIS, SSRS, Azure DWH, Power BI).
• Performance tuning experience related to reporting queries.
• Familiarity with complex data and structures.
• Excellent interpersonal (verbal and written) communication skills to support working in project environments that includes internal and external teams.
• Strong analytical, conceptual and problem-solving abilities.
• ETL scripting experience.
• Ability to manage multiple priorities and assess and adjust quickly to changing priorities.
• Experience of developing end to end automated reporting solutions.

Be Yourself. Make an Impact. Join Us.
As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. We’re committed to building a workplace that reflects the communities and customers we serve. At TalkTalk, inclusion is part of our DNA – we’re all 100% human, and we’ve created a culture where you can truly be yourself.
We’re not your traditional 9-5. We’re a dynamic, flexible workplace, and we’re excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both – let’s make it work.

What We Offer

• Flexible hybrid working – with a minimum of 50% office presence to support teamwork and connection
• Collaborative office spaces designed for creative thinking and innovation
• Free on-site parking at our offices
• Generous holiday package – 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days!)
• Private healthcare for all employees
• Competitive pension scheme and performance-related bonus opportunities
• Free broadband for all employees
• Life event gifts – celebrating milestones like marriages and births
• Inclusive employee networks – open to all, supporting peer connection and thought-provoking conversations
• Salary sacrifice scheme – save on dental, gym, and more
• Big retail and leisure discounts
• 3 paid volunteering days a year – because making a difference matters to us too

• Works collaboratively across the Report Engineering team to deliver reporting & data projects whilst taking a proactive approach to predicating the data needs of the business.
• Works with team members and the Report Engineering Manager to enhance and develop best practice within the team.
• Presents development project overviews to the team and other interested parties, providing both business insights and technical views as to how deliveries have been planned and issues overcome.
• Understands the systems and data used across TalkTalk including its products and processes to enable data enrichment and quality.
• Communicates, engages, and collaborates with a variety of stakeholders from senior management down to adjacent teams to understand key business questions & initiatives so that appropriate reports and analysis can be created to effectively monitor & understand business performance.
• Ensures the governance, security and quality of data is adhered to, following team specific and overall business data control & security policies.
• Develops repeatable, efficient, automated, self-serve reporting outputs using supported technologies, adhering to agreed best practice and principles ensuring end user experience is slick easy to navigate.
• Ensures all code is annotated and easy to follow by other team members.
• Pro-actively perform audits on data, reports, queries, and tables to identify weaknesses in data integrity or reliability. Troubleshoots issues identified in outputs or processing.
• Assists Report Engineering Support function with ad-hoc data queries and big fixes.
• Leverage’s experience of SQL, SSIS, Power BI, SSRS, AZURE DWH to build end to end “hands off” solutions