Main Duties:

Reporting & Analysis

• Prepare and distribute daily, weekly, monthly, and ad hoc revenue performance reports.
• Analyze business trends, identify opportunities and risks, and provide actionable recommendations.
• Support forecasting activities using RMS Tools, CoStar, BI & Revenue Analytics Tools like Demand 360, Rate Shopper

Revenue Optimization

• Support and execute pricing, inventory, and market segment strategies to maximize revenue.
• Analyze demand, competitor positioning, and channel performance to optimize rates.
• Manage group quotations and revenue planning activities in the absence of the Director of Revenue.

Reservation Operations

• Review daily reservation, cancellation, prepaid, and no-show reports to ensure booking accuracy.
• Conduct audits on prepaid bookings and no-show procedures to protect revenue.
• Support Opera PMS configuration and maintain close coordination with the Reservations team.

E-Commerce & Distribution

• Manage hotel website and OTA platforms to maximize revenue, visibility, and direct bookings.
• Ensure rate parity, content accuracy, and timely updates across all distribution channels.
• Develop, implement, and evaluate digital promotions, social media campaigns, and OTA partnerships to drive revenue growth in collaboration with Marketing Team.

Online Distribution Reporting & Performance

• Prepare and present monthly online distribution performance reports.
• Analyze direct and indirect channel performance, conversion, and revenue contribution.
• Recommend and implement improvements to enhance channel profitability and distribution effectiveness.

Training and Human Resources

• Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.
• Treat complaints of harassment and discrimination promptly and confidentially.
• Treat customers and colleagues from all cultural groups with respect and sensitivity.
• Identify and deal with issues which may cause cross cultural conflict or misunderstanding.

Miscellaneous

• All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.
• All ambassadors may be assigned to other duties in the hotel as and when required by business levels.

GENERAL DUTIES:

Health and Safety

• Ensure that all potential and real Hazards are reported immediately and rectified
• Be fully conversant with all departmental Fire, Emergency and Bomb procedures
• Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees
• Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.
• Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others
• Use safe manual handling techniques and practice safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimize our impact on the environment and prevent pollution.

Confidentiality

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy
• Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

To be fully conversant with:

• Hotel fire procedures
• Hotel security procedures
• Hotel Health and Safety policy and procedures
• Hotel Facilities and attractions
• Hotel standards of operation and departmental procedures
• Sofitel Keys of Luxury and Appearance guidelines
• Sofitel “BE Magnifique” vision and its corresponding strategies
• Methods of accepted payment of the company
• Short and long term company marketing promotions

Qualifications

• Able to work in a highspeed environment
• Multi-tasker
• Positive attitude
• Team player