With over 25 years’ experience in offering specialist supply chain solutions to the mobile phone and technology industries. Fónua have developed an industry leading Device Ownership & Supply Chain Optimisation Model. Fónua have long standing direct procurement relationships with all of the key mobile device hardware OEMs.

• Creation of sales orders from current customer base, account managers and sales team with end to end management of orders
• Supporting new customer on-boarding process
• Handling day to day Customer queries ensuring all customers’ needs are met and managed correctly
• Handling sales queries ensuring all customers’ needs are met and managed correctly and efficiently
• Compiling stock requests from sales team and co-ordination of PO requests
• Quality Control Management of the orders processed
• Call, Email & Ticket query handling
• Responsibility for Customer communications
• Liaise and co-ordinate with internal departments to resolve daily issues
• Daily monitoring, management and maintaining of customer back orders providing daily updates to all relevant customers
• Responsible for escalating all queries going outside of service level to Manager
• Meeting administrative and targets as set by Manager
• Ensure all Service levels are achieved and exceeded
• Communicate effectively with customers
• Cross training functions within the team and company where necessary
• The ideal candidate will be expected to carryout additional tasks as required.

Ideally you are educated to a third level standard in a business related discipline and you will possess the following attributes:

• High level of initiative and attention to detail
• Ability to prioritise workload
• Excellent administrative skills
• Proficiency in MS Word, Excel, Windows
• Ability to work under pressure within a team environment
• Ability to meet deadlines and targets
• Self-motivated individual with drive, enthusiasm and commitment
• Excellent organisational, analytical and time management skills