ACCOUNTS TECHNICIAN - UK FINANCE OPERATIONS

Working hours: This role is available on a part-time, job-share or full-time basis
Location: Fareham - Hybrid Working

WHO WE ARE:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet.
With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.
We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.
If you’re interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. Be part of something great.

WHAT WILL YOU BE DOING?

• Assist in providing oversight and support to our offshore team.
• Demonstrates knowledge of processes and procedures for effective credit control and take a proactive role in improving efficiency and minimising bad debt.
• Maintain productivity, quality and service standards working in partnership with our offshore colleagues to ensure consistent performance.
• Coordinate with the business to address broker escalations and ensure timely resolution.
• Identify improvement activities to enhance efficiency.
• Follow up of critical incidents, coordinating with relevant parties and establishing effective communication between stakeholders to prevent re-occurrence.
• Work with internal and external stakeholders to build strong relationships with teams within the UK and offshore.
• Ensure effective use of the centralised mailboxes and query tools within the UK and Offshore
• Developing and maintain own performance, training and development in line with business and departmental goals.
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