LEICA BIOSYSTEMS IS PROUD TO WORK ALONGSIDE A COMMUNITY OF SIX FELLOW DIAGNOSTICS COMPANIES AT DANAHER. TOGETHER, WE’RE WORKING AT THE PACE OF CHANGE TO IMPROVE PATIENT LIVES WITH DIAGNOSTIC TOOLS THAT ADDRESS THE WORLD’S BIGGEST HEALTH CHALLENGES.

We are seeking a highly motivated and detail-oriented Commercial Operations Specialist to support our commercial team with data-driven insights, process optimization, and cross-functional coordination. This role is key to driving operational efficiency, sales performance, and strategic execution across our commercial functions.
The Commercial Operations Specialist plays a key role in enabling data-driven decision-making, optimizing commercial systems, and supporting strategic initiatives across sales, marketing, and service teams. This role drives improvements in business intelligence, CRM utilization, KPI management, and commercial performance tracking. It requires a proactive mindset, high attention to detail, and the ability to lead cross-functional collaboration between shared services and commercial team while doing system and process enhancements.

REQUIREMENTS FOR THIS POSITION

• 5+ years of experience with strong analytical skills with proficiency in Excel, and business intelligence tools (e.g., Tableau, Power BI).
• Experience in working in a cross functional team and with different departments internally such as finance, logistics, customer service and marketing.
• Ability to present complex information to a variety of audiences
• Excellent communication and leadership skills
• Strong understanding of commercial organization
• Ability to plan, multi-task and manage time effectively
• Must be self-motivated, creative, collaborative and enjoy meeting demands of a fast-paced organization
• Strong interpersonal and communications skills with the ability to work independently within a cross-functional, global team and experience in leading without direct-line authority and 1:1 coaching

EDUCATION

• Bachelor’s degree in business, Marketing, Finance, Analytics, Data systems, Medical Technology or related field required

PREFERRED SKILLS

• Experience supporting global sales teams or working in international markets.
• Familiarity with pricing models, discounting structures, and revenue operations.
• Knowledge of compliance, risk management, or legal processes related to commercial activities.
• Great data visualization and presentation skills to provide recommendations based on data insights.
• Possess strong analytical skills, pays close attention to detail and is a strong team player (i.e. no job is too small or too large) with an exceptional work ethic
• Excellent problem resolution skills, written and verbal communications skills, and consistently displays a high level of professional conduct
• Demonstrated proficiency in time and project management skills; ability to handle multiple projects across critical yet often fluctuating timelines – and with sometimes minimal and/or ambiguous input from stakeholders
• Strong organizational and prioritization skills with attention to detail

• Participate in forecasting and S&OP meetings to ensure accurate planning and visibility
• Act as point of contact for sales team for un-forecasted demand of products
• Participate in Global stock allocation reviews: PSI lite, and quality status calls
• Handel tenders’ submissions and support executions of them.
• Ensure stock availability and proper material planning.
• Maintain and build analytical tools to assist the commercial organization in monitoring key performance to improve data quality
• Support pricing strategy and contract lifecycle management.
• Partner with finance to ensure accurate revenue recognition, forecasting, and reporting.
• Develop and document SOPs for commercial operations processes and ensure cross-functional alignment.
• Develop and publish visual reports of KPI’s, providing context, analysis, and improvements on the drivers and performance when applicable
• Shape Leica Biosystems Saudi Arabia’s data management and analytics to support pursuit of Leica Saudi Arabia’s Strategic Objectives
• Work with commercial team to address complex challenges related to CRM, data analytics, KPI, and market visibility
• Work closely with Danaher Dx Saudi Arabia’s DBSL to provide support and supplemental input to advance Leica Saudi Arabia’s DBS maturity
• Acts as main point of contact for CRM and PowerBI dashboards including delivering training to increase sales adoption among the field teams (specifically Sales and Service)
• Acts as main point of contact for SFDC global team.
• Serve as a liaison between commercial teams to assist or gather business requirements needed for system modifications or enhancements
• Drive annual Customer Satisfaction survey (CSS) process