We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
RSM’s BPO practice is seeking a Director to help build and lead our growing outsourcing business. This role will focus on selling, designing, and delivering end-to-end finance and accounting managed services, including core processes such as Procure-to-Pay, Order-to-Cash, and Record-to-Report. The BPO Director will serve as the face of engagements, partnering closely with clients’ senior leadership (CFO, Controller, VP Finance, etc.) to design solutions, transition operations, and deliver long-term value. You will also play a critical role in solutioning and responding to RFPs, building collateral, shaping deal economics, and overseeing contracting, independence checks, and technical architecture for large BPO deals. This is a leadership role within RSM’s outsourcing practice, requiring strong business development skills, operational expertise, and the ability to deliver scalable, tech-enabled client solutions.

QUALIFICATIONS

• Bachelor’s degree in Accounting, Finance, Business, or related field; CPA or equivalent credential preferred.
• 12+ years of progressive experience in BPO, managed services, consulting, or finance operations.
• Demonstrated success in selling and closing outsourcing/managed services deals.
• Strong knowledge of finance and accounting processes (P2P, O2C, R2R) and technology-enabled delivery models.
• Experience with solutioning, deal economics, proposal writing, and client contracting.
• Proven leadership in managing transitions and steady-state operations for large outsourcing clients.
• Strong communication, executive presence, and relationship-building skills.
• Familiarity with cloud accounting systems (NetSuite, Intacct, SAP, Oracle, Blackline, Bill.com, etc.) and enabling technologies (AI, OCR, RPA, workflow tools).
• Ability to thrive in a fast-paced, multi-tasking environment while driving results and client value.
  At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.
  All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.
  Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.
  RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.
  RSM will consider for employment qualified applicants with arrest or conviction records in accordance with the requirements of applicable law, including but not limited to, the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance. For additional information regarding RSM’s background check process, including information about job duties that necessitate the use of one or more types of background checks, click here.
  At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.
  Compensation Range: $126,500 - $254,700
  Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance

• Business Development & Solutioning
• Lead the sales cycle for BPO opportunities, including client prospecting, solution design, proposal/RFP responses, and client presentations.
• Serve as the technical architect on large BPO deals, defining delivery models, leveraging technology, and ensuring scalable solutions.
• Build and maintain collateral, playbooks, and repeatable methodologies to support sales and delivery.
• Work with the Catamaran team on deal economics, pricing models, and margin optimization.
• Client Engagement & Delivery
• Act as the face of BPO engagements: oversee transitions, lead governance meetings, and serve as the point of escalation for clients.
• Direct end-to-end service delivery across P2P, O2C, R2R, and other core finance processes.
• Ensure operational excellence, SLA adherence, and client satisfaction throughout the engagement lifecycle.
• Partner with internal technology and consulting teams to deploy cloud-based solutions, AI, OCR, RPA, and other emerging tools to enhance delivery.
• Engagement Leadership & Risk Management
• Lead contract negotiations, independence reviews, and engagement risk management in alignment with firm protocols.
• Provide strategic oversight of transitions, onboarding, and steady-state operations for new BPO clients.
• Establish engagement budgets, monitor performance, and drive profitability of BPO engagements.
• Serve as a trusted advisor to client executives, delivering insights that go beyond reporting to support business decisions.
• People Leadership
• Manage, coach, and mentor cross-functional teams across geographies, ensuring work is delivered accurately and on time.
• Drive collaboration across solution sets, ensuring BPO engagements leverage the firm’s broader capabilities.
• Champion best practices, continuous improvement, and innovation in service delivery.