ABOUT US

ILBP Provider Ltd is a corporate appointeeship and deputyship provider who supports our clients to manage their personal finances & state benefits.
We believe strongly that the key to success is empowerment and teamwork from all parties involved.
Our company culture promotes independence, understanding & striving to improve the lives off all the people we are involved in.
Our ethos is ‘where finance meets care’, we aim to bridge both elements together and provide a service that meets the clients’ individual needs.
We aim to alleviate the workload of professionals involved with each client. As a part of our appointeeships and deputyships. ILBP Provider provides support with debt management, care and residential care fee management, benefit maximisation and liaison and ensuring all home care bills are up to date.

Overview

We are seeking a Trainee Finance Support professional to join our small and motivated team who are growing the business in a quality focused customer manner.
We are offering a competitive initial salary up to £27,000 dependant on experience.
After Passing a 6 months probationary period, the salary will increase to £30,000.
A Team Bonus Structure is also place which depending on performance which can result in an extra bonus of up to 20% of Salary.

Responsibilities

• Assist with data entry tasks related to financial transactions
• Support the finance team in processing accounts payable
• Provide general administrative support to the finance department
• Customer Service
• Collaborate with team members on ad-hoc finance projects
• Answer incoming telephone calls from social workers, vulnerable clients, and carers professionally and empathetically.
• Provide accurate information, guidance, and support to callers regarding our services, programs, and resources.
• Collaborate with our team to escalate and resolve complex inquiries or issues.
• Maintain confidentiality and handle sensitive information with care and discretion.
• Assist with administrative tasks, such as scheduling appointments, sending follow-up emails, and processing documentation.
• Adhere to established protocols and guidelines for handling different types of calls and situations.
  

  Skills

Desirable Skills:

• Knowledge of social services and/or related fields is an advantage.
• Full UK driving license
• Critical thinking skills.

• Quick-learning skills.

  Essential Skills:

• GCSE Maths & English

• Exceptional communication and active listening skills.
• Empathetic and patient, with the ability to remain calm under pressure
• Strong organisational skills and attention to detail.
• Ability to work both as part of a team & under your own initiative.
  Job Type: Full-time
  Pay: From £27,000.00 per year

Benefits:

• Casual dress
• Company pension
• Free parking
• On-site parking
• Profit sharing

Application question(s):

• Greatest Personal or Professional Achievement?

Work Location: In person
Expected start date: 01/10/202

Please refer the Job description for details