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Frontline PS Shift Lead at Taboola
Gurugram, haryana, India - Full Time
Skills Needed
Incident Management, Process Optimization, Kpi Ownership, Analytical Skills, Problem Solving, Communication, Stakeholder Management, Customer Empathy, Solution Oriented Thinking, Team Leadership, Coaching, Continuous Improvement, Technical Support, Adtech, Saas, Excel
Specialization
Candidates must have a bachelor's degree in Engineering, Business, or a related field, along with 5-8 years of experience in AdTech, SaaS, or Technical Support Operations. Strong analytical skills and experience in incident management and KPI ownership are essential.
Experience Required
Minimum 5 year(s)
Retail Allocations Manager at Frontline Retail
Brisbane, Queensland, Australia - Full Time
Skills Needed
Product Distribution
Qualification
Graduate
Frontliner (Offline Store) at Carousell Group
Depok, West Java, Indonesia - Full Time
Skills Needed
Customer Service, Sales Skills, Communication Skills, Retail Experience, Inventory Management, Cash Handling, Problem Solving, Proactivity, Mobile Technology Knowledge, Multitasking, Flexibility, Attention To Detail
Specialization
Candidates should be willing to work in the Jabodetabek area and have retail experience, preferably in mobile phones or electronics. Strong sales abilities and excellent communication skills are essential.
Frontliner (Offline Store) at Carousell Group
Bogor, West Java, Indonesia - Full Time
Skills Needed
Customer Service, Sales Skills, Communication Skills, Retail Experience, Inventory Management, Cash Handling, Problem Solving, Proactivity, Mobile Technology Knowledge, Multitasking, Flexibility, Attention To Detail
Specialization
Candidates should have retail experience, preferably in mobile phones or electronics, and possess strong sales and communication skills. They must be motivated, proactive, and able to work independently while managing multiple tasks efficiently.
Frontliner (Offline Store) at Carousell Group
Satriamekar, West Java, Indonesia - Full Time
Skills Needed
Customer Service, Sales Skills, Communication Skills, Retail Experience, Inventory Management, Cash Handling, Problem Solving, Proactivity, Mobile Technology Knowledge, Multitasking, Flexibility, Attention To Detail
Specialization
Candidates should have retail experience, preferably in mobile phones or electronics. Strong sales abilities and excellent communication skills are essential, along with the ability to assess the condition of secondhand devices.
Frontline Enrolment Officer at KAPLAN HIGHER EDUCATION ACADEMY PTE LTD
Singapore, , Singapore - Full Time
Skills Needed
Customer Experience, Communication Skills, Mandarin, Customer Service Skills
Qualification
Diploma
Experience Required
Minimum 2 year(s)
Retail Manager | Passion for Cooking | at Frontline Retail
Melbourne, Victoria, Australia - Full Time
Skills Needed
Training, Leadership Skills, Vm
Qualification
Graduate
Assistant Store Manager | Luxury Retail Product at Frontline Retail
Gold Coast, Queensland, Australia - Full Time
Skills Needed
Coaching, Sales Management, Product Knowledge, Kpi
Qualification
Graduate
Frontline Operation Specialist at Dream
Riyadh, Riyadh Region, Saudi Arabia - Full Time
Skills Needed
Detail Oriented, Customer Support, Problem Solving, Communication, Coordination, Operational Execution, Logistics, Multitasking, Microsoft Office, Virtual Communication Tools
Specialization
Minimum 2 years of experience in operations, logistics, or customer service roles is required. Candidates should possess excellent communication skills and proficiency in Microsoft Office and virtual communication tools.
Experience Required
Minimum 2 year(s)
Frontline Support Engineer - US at Fireblocks
, , United States - Full Time
Skills Needed
Technical Support, Customer Success Engineering, Api Debugging, System Integrations, Cloud Environments, Coralogix, Datadog, Opensearch, Database Query Tools, Python, Javascript, Bash, Sql, Communication Skills, Attention To Detail
Specialization
2–4 years of experience in Technical Support or a similar role is required. Candidates should have proven expertise in debugging APIs and familiarity with scripting languages and SQL.
Experience Required
Minimum 2 year(s)
Frontline Sales Representative at Travel Leisure Co
Atlanta, Georgia, United States - Full Time
Skills Needed
Sales, Marketing, Communication, Presentation Skills, Customer Service, Objection Handling, Closing Techniques, Product Knowledge, Team Collaboration, Time Management, Energetic, Outgoing, Tenacious, Training, Industry Trends, Performance Goals
Specialization
Candidates should have 1 to 3 years of sales and/or marketing experience, though it is preferred rather than required. A high school diploma or equivalent is required, and initial paid training will be provided.
PPT Store Manager for a Local uniform Store at Frontline Retail
Canberra, Australian Capital Territory, Australia - Full Time
Skills Needed
Myob, Working Environment, Cash Handling, Customer Service
Qualification
Graduate
Store Manager Interviewing NOW! at Frontline Retail
Sydney, New South Wales, Australia - Full Time
Skills Needed
N/A
Qualification
Graduate
Bakery Manager | Leading Supermarket Retailer | Biloela at Frontline Retail
Gladstone, Queensland, Australia - Full Time
Skills Needed
N/A
Qualification
Graduate
Store Manager at Frontline Retail
Sydney, New South Wales, Australia - Full Time
Skills Needed
Communication Skills
Qualification
Graduate
Assistant Manager- Apply Now! at Frontline Retail
Sydney, New South Wales, Australia - Full Time
Skills Needed
N/A
Qualification
Graduate
Assistant Sales Manager | High end Furniture at Frontline Retail
Geelong, Victoria, Australia - Full Time
Skills Needed
Customer Service, Visuals
Qualification
Graduate
Frontline Technical Support Agent at Vonage
Wrocław, Lower Silesian Voivodeship, Poland - Full Time
Skills Needed
Technical Support, Voip, Sip, Tcp/Ip, Lan/Wan, Problem Solving, Communication, Analytical Skills, Organizational Skills, Multitasking, Troubleshooting, Customer Care, Documentation, Team Collaboration, Adaptability, Dynamic Environment
Specialization
Candidates should have 1-3 years of experience in troubleshooting within an IP environment, including VoIP. Strong analytical and communication skills are essential, along with the ability to work independently and collaboratively.
Experience Required
Minimum 2 year(s)
Academic Programmes Administrator at Frontline
London WC1N, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Frontline Manager Maintenance Nacht at PepsiCola Bottling Company of New York Inc
Veurne, West Flanders, Belgium - Full Time
Skills Needed
Technical Leadership, Preventive Maintenance, Root Cause Analysis, Plc Programming, Scada Systems, Lean Management, Coaching, Team Management, Safety Compliance, Quality Assurance, Industrial Networks, Hmi Systems, Technical Optimization, Communication Skills, Decision Making, Ownership
Specialization
Candidates should have a Master or Bachelor in Electromechanics, Industrial Electricity, Automation, or equivalent experience, along with at least 3 years in a leadership technical role. Proficiency in Dutch and good knowledge of English and basic French are required.
Experience Required
Minimum 2 year(s)
Frontline PS Shift Lead at Taboola
Gurugram, haryana, India -
Full Time


Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

0.0

Posted On

15 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Incident Management, Process Optimization, KPI Ownership, Analytical Skills, Problem-Solving, Communication, Stakeholder Management, Customer Empathy, Solution-Oriented Thinking, Team Leadership, Coaching, Continuous Improvement, Technical Support, AdTech, SaaS, Excel

Industry

Software Development

Description
Realize your potential by joining the leading performance-driven advertising company! As a Frontline PS Shift Lead on the Professional Services team in our Gurgaon office, you’ll play a vital role in ensuring smooth day-to-day operations across the Global Support organization. This role requires strong ownership of customer experience KPIs, incident management, and process improvement initiatives. The incumbent will act as a key point of contact for escalations, drive quality and performance standards, and lead continuous improvement efforts across the team. To thrive in this role, you'll need: Bachelor’s degree in Engineering, Business, or a related field. 5–8 years of experience in AdTech, SaaS, or Technical Support Operations. Proven experience in incident management, process optimization, and KPI ownership. Strong analytical and problem-solving abilities; proficiency in tools like Excel, Tableau, or Salesforce. Excellent communication and stakeholder management skills. Strong ownership and accountability mindset. High customer empathy and solution-oriented thinking. Ability to perform under pressure and manage multiple priorities. Team leadership and coaching capabilities. Continuous improvement and innovation mindset. Bonus points if you have: Experience working in 24×5 or 24×7 global support environments preferred. How you’ll make an impact: As a Frontline PS Shift Lead, you’ll bring value by: Manager Incident & Escalation by as the central point of contact for all incident-related communications. Identify and document incidents, maintain timelines, and ensure timely stakeholder updates. Drive the incident resolution process to restore normal operations quickly and conduct detailed post-incident reviews, identify root causes, and document lessons learned. Act as Point of Contact (POC) for social-media-based complaints impacting the advertiser experience. Optimize Process & Quality Management by identifying improvement opportunities within Support operations to enhance efficiency and customer satisfaction. Conduct regular KPI and trend analysis to anticipate potential risks or recurring issues. Lead quality audits, prepare findings and recommendations, and follow through on corrective actions. Manager Shift & Operations by overseeing shift scheduling and ad-hoc coverage across domains. Own KPIs and end-to-end ownership of customer experience KPIs: CSAT, NPS, TTFR, TTR, Shift-Left %, Case Age, and Customer Effort Score. People Development & Performance Management by supporting hiring, onboarding, and certification for new team members. Focus on Technical & Project Delivery by acting as a technical escalation point for domain-specific issues. Why Taboola? If you ask Taboolars what they love about working here, they’ll tell you that they’ve been empowered to realize their full potential while growing and learning from and with smart and talented people. They’ll also share more about: Adam Singolda, Taboola Founder and CEO says; “You can copy anything from another business but you can’t copy a company’s culture. Well-being: Enjoy a range of locally relevant benefits and workplace perks. Flexibility: We offer a hybrid work schedule with 3 days in-office with an option to come in more often if desired. Work with some of the biggest names: We work with some of the biggest names in the business. Our publisher partners include Yahoo, Conde Nast, Fox Sports, NBCU, ESPN, CBS, and E! Online. Our advertiser clients include Wells Fargo, Honda, Pinterest, Expedia and Honda. Ready to realize your potential? Taboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, and business need.- Learn more about #TaboolaLife on LinkedIn, Facebook, Instagram, X, YouTube, & the Taboola Life Blog. About Taboola Taboola empowers businesses to grow through performance advertising technology that goes beyond search and social and delivers measurable outcomes at scale. Taboola works with thousands of businesses who advertise directly on Realize, Taboola’s powerful ad platform, reaching approximately 600M daily active users across some of the best publishers in the world. Publishers like NBC News, Yahoo, and OEMs such as Samsung, Xiaomi and others use Taboola’s technology to grow audience and revenue, enabling Realize to offer unique data, specialized algorithms, and unmatched scale. #LI-SR1 #LI-Hybrid
Responsibilities
The Frontline PS Shift Lead will manage incident and escalation communications, ensuring timely updates and resolution processes. Additionally, they will optimize support operations and oversee shift scheduling and performance management.
Frontline PS Shift Lead at Taboola
Gurugram, haryana, India - Full Time
Skills Needed
Incident Management, Process Optimization, Kpi Ownership, Analytical Skills, Problem Solving, Communication, Stakeholder Management, Customer Empathy, Solution Oriented Thinking, Team Leadership, Coaching, Continuous Improvement, Technical Support, Adtech, Saas, Excel
Specialization
Candidates must have a bachelor's degree in Engineering, Business, or a related field, along with 5-8 years of experience in AdTech, SaaS, or Technical Support Operations. Strong analytical skills and experience in incident management and KPI ownership are essential.
Experience Required
Minimum 5 year(s)
Retail Allocations Manager at Frontline Retail
Brisbane, Queensland, Australia - Full Time
Skills Needed
Product Distribution
Qualification
Graduate
Frontliner (Offline Store) at Carousell Group
Depok, West Java, Indonesia - Full Time
Skills Needed
Customer Service, Sales Skills, Communication Skills, Retail Experience, Inventory Management, Cash Handling, Problem Solving, Proactivity, Mobile Technology Knowledge, Multitasking, Flexibility, Attention To Detail
Specialization
Candidates should be willing to work in the Jabodetabek area and have retail experience, preferably in mobile phones or electronics. Strong sales abilities and excellent communication skills are essential.
Frontliner (Offline Store) at Carousell Group
Bogor, West Java, Indonesia - Full Time
Skills Needed
Customer Service, Sales Skills, Communication Skills, Retail Experience, Inventory Management, Cash Handling, Problem Solving, Proactivity, Mobile Technology Knowledge, Multitasking, Flexibility, Attention To Detail
Specialization
Candidates should have retail experience, preferably in mobile phones or electronics, and possess strong sales and communication skills. They must be motivated, proactive, and able to work independently while managing multiple tasks efficiently.
Frontliner (Offline Store) at Carousell Group
Satriamekar, West Java, Indonesia - Full Time
Skills Needed
Customer Service, Sales Skills, Communication Skills, Retail Experience, Inventory Management, Cash Handling, Problem Solving, Proactivity, Mobile Technology Knowledge, Multitasking, Flexibility, Attention To Detail
Specialization
Candidates should have retail experience, preferably in mobile phones or electronics. Strong sales abilities and excellent communication skills are essential, along with the ability to assess the condition of secondhand devices.
Frontline Enrolment Officer at KAPLAN HIGHER EDUCATION ACADEMY PTE LTD
Singapore, , Singapore - Full Time
Skills Needed
Customer Experience, Communication Skills, Mandarin, Customer Service Skills
Qualification
Diploma
Experience Required
Minimum 2 year(s)
Retail Manager | Passion for Cooking | at Frontline Retail
Melbourne, Victoria, Australia - Full Time
Skills Needed
Training, Leadership Skills, Vm
Qualification
Graduate
Assistant Store Manager | Luxury Retail Product at Frontline Retail
Gold Coast, Queensland, Australia - Full Time
Skills Needed
Coaching, Sales Management, Product Knowledge, Kpi
Qualification
Graduate
Frontline Operation Specialist at Dream
Riyadh, Riyadh Region, Saudi Arabia - Full Time
Skills Needed
Detail Oriented, Customer Support, Problem Solving, Communication, Coordination, Operational Execution, Logistics, Multitasking, Microsoft Office, Virtual Communication Tools
Specialization
Minimum 2 years of experience in operations, logistics, or customer service roles is required. Candidates should possess excellent communication skills and proficiency in Microsoft Office and virtual communication tools.
Experience Required
Minimum 2 year(s)
Frontline Support Engineer - US at Fireblocks
, , United States - Full Time
Skills Needed
Technical Support, Customer Success Engineering, Api Debugging, System Integrations, Cloud Environments, Coralogix, Datadog, Opensearch, Database Query Tools, Python, Javascript, Bash, Sql, Communication Skills, Attention To Detail
Specialization
2–4 years of experience in Technical Support or a similar role is required. Candidates should have proven expertise in debugging APIs and familiarity with scripting languages and SQL.
Experience Required
Minimum 2 year(s)
Frontline Sales Representative at Travel Leisure Co
Atlanta, Georgia, United States - Full Time
Skills Needed
Sales, Marketing, Communication, Presentation Skills, Customer Service, Objection Handling, Closing Techniques, Product Knowledge, Team Collaboration, Time Management, Energetic, Outgoing, Tenacious, Training, Industry Trends, Performance Goals
Specialization
Candidates should have 1 to 3 years of sales and/or marketing experience, though it is preferred rather than required. A high school diploma or equivalent is required, and initial paid training will be provided.
PPT Store Manager for a Local uniform Store at Frontline Retail
Canberra, Australian Capital Territory, Australia - Full Time
Skills Needed
Myob, Working Environment, Cash Handling, Customer Service
Qualification
Graduate
Store Manager Interviewing NOW! at Frontline Retail
Sydney, New South Wales, Australia - Full Time
Skills Needed
N/A
Qualification
Graduate
Bakery Manager | Leading Supermarket Retailer | Biloela at Frontline Retail
Gladstone, Queensland, Australia - Full Time
Skills Needed
N/A
Qualification
Graduate
Store Manager at Frontline Retail
Sydney, New South Wales, Australia - Full Time
Skills Needed
Communication Skills
Qualification
Graduate
Assistant Manager- Apply Now! at Frontline Retail
Sydney, New South Wales, Australia - Full Time
Skills Needed
N/A
Qualification
Graduate
Assistant Sales Manager | High end Furniture at Frontline Retail
Geelong, Victoria, Australia - Full Time
Skills Needed
Customer Service, Visuals
Qualification
Graduate
Frontline Technical Support Agent at Vonage
Wrocław, Lower Silesian Voivodeship, Poland - Full Time
Skills Needed
Technical Support, Voip, Sip, Tcp/Ip, Lan/Wan, Problem Solving, Communication, Analytical Skills, Organizational Skills, Multitasking, Troubleshooting, Customer Care, Documentation, Team Collaboration, Adaptability, Dynamic Environment
Specialization
Candidates should have 1-3 years of experience in troubleshooting within an IP environment, including VoIP. Strong analytical and communication skills are essential, along with the ability to work independently and collaboratively.
Experience Required
Minimum 2 year(s)
Academic Programmes Administrator at Frontline
London WC1N, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Frontline Manager Maintenance Nacht at PepsiCola Bottling Company of New York Inc
Veurne, West Flanders, Belgium - Full Time
Skills Needed
Technical Leadership, Preventive Maintenance, Root Cause Analysis, Plc Programming, Scada Systems, Lean Management, Coaching, Team Management, Safety Compliance, Quality Assurance, Industrial Networks, Hmi Systems, Technical Optimization, Communication Skills, Decision Making, Ownership
Specialization
Candidates should have a Master or Bachelor in Electromechanics, Industrial Electricity, Automation, or equivalent experience, along with at least 3 years in a leadership technical role. Proficiency in Dutch and good knowledge of English and basic French are required.
Experience Required
Minimum 2 year(s)
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