Full job description

DB Charles Recruitment are proud to be representing a prestigious luxury retailer based in Norwich looking to hire a new Store Manager. This retailer have a fantastic reputation and each customer is made to feel incredibly special whether making a purchase or simply popping in for a browse.

The role is a permanent position for a Store Manager to be based from their site in central Norwich and the person will be tasked with the effective smooth running of the store, driving the team performance and store turnover but always ensuring exceptional levels of customer service are adhered to. The manager will be reporting into the business director and directly managing three others.

Day to day duties and aspects of the role will include:

• Effective and smooth running of the store
• Providing a level of customer service that exceeds expectations.
• Ensuring the team are performing to the best of their ability and working towards sales targets
• Building and maintaining relationships with customers
• Maximising sales opportunities
• Recruit, retain and develop staff to enhance the values of the brand and contribute to the long term success of the business
• Be confident to make accurate daily commercial decisions
• Work towards and drive the team to hit all KPI's & targets
• Daily walkthroughs to identify opportunities to increase sales
• Ensure the team are deployed effectively
• Drive & motivate the team to increase performance
• Promoting training and development
• Driving productivity

To be considered for this position, the business are looking to see a number of the below aspects on CV's:

• A strong retail background in store management or someone with the experience ready to step up into this type of position
• A preferable retail background working within a luxury or premium environment
• A consultative retail background. Experienced in 1-2-1 retail selling
• Experienced in managing KPIs and budgets to effectively run and improve store performance
• Track record of driving sales and performance
• A demonstrable background in managing a team
• Someone sales driven however with the ability to combine this with outstanding service level skills
• KPI & target driven
• Ability to deliver training and development
• Excels in handling management situations
• Able to commit to a role in Norwich requiring weekend retail working (store is closed on Sundays)

For this position, depending on experience, the business can offer a salary between £35,000 to £40,000 per annum. Other aspects to note:

• Additional performance related bonus is on offer
• Working x5 days per week, please note the store is closed on Sundays
• x40 hour working week
• Likely daily working hours of 8:30am to 5:30pm
• If interested we would love you to apply and begin speaking with us further about the r