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Onsite Call Center Operations Manager at Qualfon Philippines Incorporated
Highland Park, Michigan, United States - Full Time
Skills Needed
Customer Service, Operations Management, Data Analysis, Microsoft Excel, Microsoft Office, Talent Development, Financial Analysis, Forecasting, Employee Motivation, Communication, Process Improvement, Staffing Management, Quality Assurance, Attrition Management, Training Development, Escalation Management
Specialization
Candidates must have a minimum of 5 years of experience in Back Office Call Center Operations, with at least 2 to 4 years in a managerial role. Advanced Microsoft Excel skills and proficiency in Microsoft Office applications are required.
Experience Required
Minimum 5 year(s)
Membership Sales Advisor, Coral Gables at Equinox
Coral Gables, Florida, United States - Full Time
Skills Needed
Sales Experience, Entrepreneurial Spirit, Communication Skills, Teamwork, Time Management, Health And Fitness Passion
Specialization
Candidates should have previous sales experience and a personal passion for health and fitness. Strong communication skills and the ability to work within a team are essential.
Portfolio Success Manager at ShipBob, Inc.
, , United States - Full Time
Skills Needed
Account Management, Sales, Ecommerce, Negotiation, Team Culture, Customer Relationships, Conflict Resolution, Data Analytics, Communication, Process Management, Business Reviews, Expansion Deals, Risk Mitigation, Coaching, Collaboration, Problem Solving
Specialization
Candidates should have 8-10 years of experience in sales and merchant services, preferably in ecommerce. They must demonstrate strong negotiation skills, the ability to manage a positive team culture, and advanced communication skills.
Experience Required
Minimum 5 year(s)
Asystent BIM Modeler at Egis Group
Warszawa, Pomeranian Voivodeship, Poland - Full Time
Skills Needed
3d Modeling, 2d Drawing, Bim Procedures, Autodesk Revit, Autodesk Autocad, Parametric Components, Ifc File Preparation, Data Analysis, Dynamo Tools, Office 365
Specialization
Candidates should have a technical higher education or be pursuing a master's degree in a construction-related field. Familiarity with Autodesk Revit and AutoCAD is required, along with a desire to develop in the BIM area.
Apprenti Coiffeur H/F at PROVALLIANCE
Poitiers, Nouvelle-Aquitaine, France - Full Time
Skills Needed
Customer Service, Hair Care, Hair Coloring, Basic Haircuts, Sales, Teamwork
Specialization
Candidates should be passionate about hairdressing and eager to learn in a supportive salon environment. Good interpersonal skills and a strong sense of customer service are essential.
Expert - Pokemon and Trading Cards Japan at Catawiki
, , Japan - Full Time
Skills Needed
Trading Cards, Pokémon, Market Dynamics, Curation, Seller Support, Data Analysis, Communication, Networking, Commercial Mindset, Trend Spotting, Grading, Auction Management, Japanese Language, English Language, Digital Tools, Adaptability
Specialization
Candidates should have deep knowledge of Japanese trading cards and experience in buying and selling them. A strong local network in Japan and fluency in both Japanese and English are essential.
Experience Required
Minimum 5 year(s)
Enterprise Operations Manager at TekSynap
Washington, District of Columbia, United States - Full Time
Skills Needed
It Operations, Management, Incident Resolution, Sla Adherence, Capacity Management, Performance Management, Change Management, Monitoring, Patching, Configuration Management, Data Center Operations, Network Operations, Infrastructure Operations, Reporting, Public Trust Clearance, Itil
Specialization
Candidates must have a Bachelor's Degree in Computer Science or a related field, along with ITIL v4 Intermediate certification and 10+ years of IT operations experience, including 5+ years in a management role. A Public Trust clearance is also required.
Experience Required
Minimum 10 year(s)
Application Consultant - Radiotherapy (RT) / France at Brainlab Inc
Paris, Ile-de-France, France - Full Time
Skills Needed
Medical Physics, Radiation Therapy, Training Skills, Clinical Education, Sales Support, Time Management, Teamwork, Attention To Detail, Software Proficiency
Specialization
Candidates should have a degree in Medical Physics or a related field, along with professional experience in Radiation Therapy. Excellent communication skills in French and English are required, and a good affinity for sales is a plus.
Experience Required
Minimum 2 year(s)
Chaplain - PRN at Legacy Health Services
Toledo, Ohio, United States - Full Time
Skills Needed
Spiritual Counseling, Religious Guidance, Bereavement Services, Pastoral Ministry, Healthcare Practices, Compassionate Care, Quality Resident Care, Emotional Support
Specialization
Must be a licensed or degreed minister with a minimum of 1 year of experience in pastoral ministry. Familiarity with healthcare practices is required, and hospice experience is preferred.
Sales Specialist (Full-Time) - FP at Rag & Bone
Aspen, Colorado, United States - Full Time
Skills Needed
Customer Service, Product Knowledge, Selling Skills, Clienteling, Fashion Sense, Visual Merchandising, Inventory Management, Point Of Sale Transactions, Team Support, Collaboration, Problem Solving, Discipline, Competitiveness
Specialization
Prior work experience in a client-centric, sales environment is required. Candidates should embody the brand's aesthetic and have a strong sense of fashion.
Night Shift Lead. at CHOM Burger - Provo
Orem, Utah, United States - Full Time
Skills Needed
Customer Service, Cash Handling, Menu Knowledge, Communication, Leadership, Food Safety, Attention To Detail, Pos Systems
Specialization
Previous cashier or customer service experience is preferred, along with strong numerical and communication skills. Familiarity with POS systems and the ability to work in a fast-paced environment are also important.
Associate Visual Artist BUNGIE TEST 3 THREE at Bungie
Bellevue, Washington, United States - Full Time
Skills Needed
N/A
Specialization
Candidates should have a foundational understanding of visual arts. Experience with relevant tools and techniques is preferred.
Part Time Sales Rep-S San Francisco CA Costco at Direct Demo LLC
South San Francisco, California, United States - Full Time
Skills Needed
Sales, Customer Engagement, Communication, Self Starter, Goal Oriented, Teamwork, Nutritional Knowledge, Product Demonstration, Time Management, Organization, Charisma, Positive Energy, Independence, Commitment, Professional Appearance, Physical Stamina
Specialization
Candidates must possess a positive attitude, strong organizational skills, and the ability to work independently. They should also be outgoing, charismatic, and able to communicate clearly while meeting or exceeding sales goals.
KGS - SAP GTS ABAP - AM at KPMG
Pune, maharashtra, India - Full Time
Skills Needed
Sap Global Trade Services, Sales & Distribution, Supply Chain, Logistics, Billing, Foreign Trade, Compliance Management, Sanctioned Party List Screening, License Determination, Customs Management, Us Automated Export System, European Union Intrastat Reporting, Business Process Mapping, Sap Implementation Methodologies, Gts Integration, Interpersonal Skills
Specialization
Candidates should have strong experience in SAP GTS and Sales & Distribution, with a minimum of 1-3 full life cycle global implementations. They must also possess strong business process knowledge and the ability to map business requirements to standard SAP processes.
Experience Required
Minimum 2 year(s)
Registered Nurse (RN)- Home Health at Commonheart, Inc
Waupun, Wisconsin, United States - Full Time
Skills Needed
Registered Nurse, Home Health, Compassion, Patient Care, Teamwork, Communication, Health Insurance, Pto, 401(k), Disability Insurance, Employee Assistance Program, Referral Program, Company Car, Dignity, Well Being, Spiritual Care
Specialization
Must have an RN license in the state of Wisconsin and a current, valid driver's license. One year of home health experience is preferred.
Director of Engineering Galveston Island Hilton at Landry's, LLC.
Galveston, Texas, United States - Full Time
Skills Needed
Facilities Management, Preventative Maintenance, Emergency Management, Staff Scheduling, Life Safety Compliance, Project Management, Customer Service, Technical Skills, Problem Solving, Communication, Team Leadership, Time Management, Safety Standards, Renovation Assistance, Operational Efficiency, Financial Management
Specialization
Candidates should have at least 5 years of progressive facilities management experience in a hotel or related field, or relevant educational qualifications. A high school diploma or equivalent is required.
Experience Required
Minimum 5 year(s)
Specialty Beauty Advisor - Clinique at Ulta Beauty, Inc.
San Antonio, Texas, United States - Full Time
Skills Needed
Sales, Customer Relationships, Guest Service, Product Knowledge, Makeup Applications, Skincare Analysis, Team Collaboration, Communication, Problem Solving, Time Management, Training Participation, Operational Standards, Loss Prevention, Flexibility, Initiative, Attention To Detail
Specialization
A high school diploma is preferred, along with a cosmetology or demonstrator license where required. Candidates should have cosmetics artistry experience and demonstrate strong sales and customer service skills.
ADAS CCJ1 Sales Manager at Aumovio
Yokohama, Kanagawa Prefecture, Japan - Full Time
Skills Needed
Sales Management, Customer Relationship Management, Business Development, Project Management, Negotiation, Communication Skills, Team Leadership, Cost Analysis, Automotive Industry Experience, International Sales, Strategic Planning, Change Management, Ms Office Proficiency, Japanese Language Skills, Stakeholder Management, Quote Preparation
Specialization
Candidates should have over 10 years of experience in the automotive industry and with J-OEMs, along with strong communication skills in English and Japanese. Advanced MS Office skills and the ability to maintain effective working relationships are also required.
Experience Required
Minimum 10 year(s)
Dialysis Social Worker - Part-Time at U.S. Renal Care
Victorville, California, United States - Full Time
Skills Needed
Social Work, Patient Advocacy, Counseling, Patient Education, Interdisciplinary Teamwork, Psychosocial Assessment, Crisis Intervention, Community Resources, Regulatory Compliance, Quality Improvement, Communication, Collaboration, Customer Service, Training, Problem Solving, Time Management
Specialization
Candidates must have a Master's Degree in Social Work and current licensure in the applicable state. Previous experience with dialysis patients is preferred, along with basic computer skills and effective communication abilities.
Experience Required
Minimum 2 year(s)
Work From Home Union Benefits Rep at Global Elite
Clinton Township, Michigan, United States - Full Time
Skills Needed
Excellent Communication Skills, Active Listening, Problem Solving, Ability To Learn, Adaptability, Works Well With Others, Strong Work Ethic, Drive To Succeed
Specialization
Looking for enthusiastic, self-driven individuals. Must possess excellent communication skills and a strong work ethic.
Onsite Call Center Operations Manager at Qualfon Philippines Incorporated
Highland Park, Michigan, United States -
Full Time

Start Date

Immediate

Expiry Date

03 Mar, 26

Salary

0.0

Posted On

03 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Operations Management, Data Analysis, Microsoft Excel, Microsoft Office, Talent Development, Financial Analysis, Forecasting, Employee Motivation, Communication, Process Improvement, Staffing Management, Quality Assurance, Attrition Management, Training Development, Escalation Management

Industry

Outsourcing and Offshoring Consulting

Description
Overview This role will require onsite presence at our facility in the Detroit metro area and demands flexible availability to include evenings and weekends. Are you responsible, eager to provide exceptional customer service, and ready to support and service a large Fortune 500 company? We have an exciting opportunity for you! If you would like to fill out a Voluntary Self-Identification of Disability Form, please visit us at Qualfon.com/join-us - https://qualfon.com/join-us/ EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law. Responsibilities Key Responsibilities: The Operations Manager will play a critical role in ensuring that our customer center remains customer centric. He/she will be responsible for managing operations to meet client-defined metrics, focusing on client satisfaction and exceeding expectations in areas such as: Scorecard (Client) Quality Adherence Turn Times Throughput Analyzing statistical reports and arrival patterns to ensure adequate staffing levels are maintained to meet service level agreements Conducting Focus Group Discussions (FGD) to identify and address concerns raised by employees at all levels The Operations Manager will also manage accounts at the operational level, ensuring the production, cost, and financial results align with internal metrics, including: Manpower Utilization (Internal Productivity) Attrition Production (hours) Forecasting account revenue and spending to align with revenue and EBIT goals Maximizing the impact on financial performance by managing productivity metrics such as hours produced vs. paid hours, production statistics, and operating costs Monitoring and analyzing internal metrics related to productivity, direct and indirect costs, and other financial aspects Active Communication: This role involves direct communication with Vendor Management Offices in the US, including: Organizing and attending conference calls Using electronic communication channels such as email, chat, and SMS Managing and overseeing operational escalations Strategizing, operating, providing feedback, and handling escalations Providing regular updates on account performance Analysis and Action Planning: Analyzing operational results to identify areas of opportunity and implementing action plans for improvement Identifying gaps in processes and creating action plans to enhance performance Developing and implementing strategic action plans and workflow processes Bringing concerns and improvement suggestions to weekly meetings and deliberations Talent Development: Identifying and developing key personnel Providing timely feedback and coaching Recommending training programs Creating training and development plans to address leadership gaps as needed Personnel Management: Conducting follow-up meetings and organizing agendas Forecasting departmental training needs to meet desired FTE (Full-Time Equivalent) levels Developing and implementing programs to enhance employee motivation and maintain a positive work environment Providing leadership for management initiatives to foster communication and drive performance Qualifications Required: Minimum 5 years of experience in Back Office Call Center Operations and Production, with at least 2 to 4 years in a managerial capacity Advanced Microsoft Excel skills Proficiency in Microsoft Office applications Active Property & Casualty insurance license (preferred but not required at this time) Preferred: Prior military experience or as a military dependent Six Sigma Green Belt certification (provided by Qualfon) Proficiency in Microsoft Office products, including Excel, PowerPoint, and Outlook Familiarity with report generation and data analysis If you are passionate about delivering exceptional customer service and have the skills and experience, we are looking for, we encourage you to apply. Join our team and make a meaningful impact on our customer-centric operations.

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Responsibilities
The Operations Manager will ensure the customer center remains customer-centric by managing operations to meet client-defined metrics and focusing on client satisfaction. This includes analyzing operational results, managing accounts, and developing strategic action plans for improvement.
Onsite Call Center Operations Manager at Qualfon Philippines Incorporated
Highland Park, Michigan, United States - Full Time
Skills Needed
Customer Service, Operations Management, Data Analysis, Microsoft Excel, Microsoft Office, Talent Development, Financial Analysis, Forecasting, Employee Motivation, Communication, Process Improvement, Staffing Management, Quality Assurance, Attrition Management, Training Development, Escalation Management
Specialization
Candidates must have a minimum of 5 years of experience in Back Office Call Center Operations, with at least 2 to 4 years in a managerial role. Advanced Microsoft Excel skills and proficiency in Microsoft Office applications are required.
Experience Required
Minimum 5 year(s)
Membership Sales Advisor, Coral Gables at Equinox
Coral Gables, Florida, United States - Full Time
Skills Needed
Sales Experience, Entrepreneurial Spirit, Communication Skills, Teamwork, Time Management, Health And Fitness Passion
Specialization
Candidates should have previous sales experience and a personal passion for health and fitness. Strong communication skills and the ability to work within a team are essential.
Portfolio Success Manager at ShipBob, Inc.
, , United States - Full Time
Skills Needed
Account Management, Sales, Ecommerce, Negotiation, Team Culture, Customer Relationships, Conflict Resolution, Data Analytics, Communication, Process Management, Business Reviews, Expansion Deals, Risk Mitigation, Coaching, Collaboration, Problem Solving
Specialization
Candidates should have 8-10 years of experience in sales and merchant services, preferably in ecommerce. They must demonstrate strong negotiation skills, the ability to manage a positive team culture, and advanced communication skills.
Experience Required
Minimum 5 year(s)
Asystent BIM Modeler at Egis Group
Warszawa, Pomeranian Voivodeship, Poland - Full Time
Skills Needed
3d Modeling, 2d Drawing, Bim Procedures, Autodesk Revit, Autodesk Autocad, Parametric Components, Ifc File Preparation, Data Analysis, Dynamo Tools, Office 365
Specialization
Candidates should have a technical higher education or be pursuing a master's degree in a construction-related field. Familiarity with Autodesk Revit and AutoCAD is required, along with a desire to develop in the BIM area.
Apprenti Coiffeur H/F at PROVALLIANCE
Poitiers, Nouvelle-Aquitaine, France - Full Time
Skills Needed
Customer Service, Hair Care, Hair Coloring, Basic Haircuts, Sales, Teamwork
Specialization
Candidates should be passionate about hairdressing and eager to learn in a supportive salon environment. Good interpersonal skills and a strong sense of customer service are essential.
Expert - Pokemon and Trading Cards Japan at Catawiki
, , Japan - Full Time
Skills Needed
Trading Cards, Pokémon, Market Dynamics, Curation, Seller Support, Data Analysis, Communication, Networking, Commercial Mindset, Trend Spotting, Grading, Auction Management, Japanese Language, English Language, Digital Tools, Adaptability
Specialization
Candidates should have deep knowledge of Japanese trading cards and experience in buying and selling them. A strong local network in Japan and fluency in both Japanese and English are essential.
Experience Required
Minimum 5 year(s)
Enterprise Operations Manager at TekSynap
Washington, District of Columbia, United States - Full Time
Skills Needed
It Operations, Management, Incident Resolution, Sla Adherence, Capacity Management, Performance Management, Change Management, Monitoring, Patching, Configuration Management, Data Center Operations, Network Operations, Infrastructure Operations, Reporting, Public Trust Clearance, Itil
Specialization
Candidates must have a Bachelor's Degree in Computer Science or a related field, along with ITIL v4 Intermediate certification and 10+ years of IT operations experience, including 5+ years in a management role. A Public Trust clearance is also required.
Experience Required
Minimum 10 year(s)
Application Consultant - Radiotherapy (RT) / France at Brainlab Inc
Paris, Ile-de-France, France - Full Time
Skills Needed
Medical Physics, Radiation Therapy, Training Skills, Clinical Education, Sales Support, Time Management, Teamwork, Attention To Detail, Software Proficiency
Specialization
Candidates should have a degree in Medical Physics or a related field, along with professional experience in Radiation Therapy. Excellent communication skills in French and English are required, and a good affinity for sales is a plus.
Experience Required
Minimum 2 year(s)
Chaplain - PRN at Legacy Health Services
Toledo, Ohio, United States - Full Time
Skills Needed
Spiritual Counseling, Religious Guidance, Bereavement Services, Pastoral Ministry, Healthcare Practices, Compassionate Care, Quality Resident Care, Emotional Support
Specialization
Must be a licensed or degreed minister with a minimum of 1 year of experience in pastoral ministry. Familiarity with healthcare practices is required, and hospice experience is preferred.
Sales Specialist (Full-Time) - FP at Rag & Bone
Aspen, Colorado, United States - Full Time
Skills Needed
Customer Service, Product Knowledge, Selling Skills, Clienteling, Fashion Sense, Visual Merchandising, Inventory Management, Point Of Sale Transactions, Team Support, Collaboration, Problem Solving, Discipline, Competitiveness
Specialization
Prior work experience in a client-centric, sales environment is required. Candidates should embody the brand's aesthetic and have a strong sense of fashion.
Night Shift Lead. at CHOM Burger - Provo
Orem, Utah, United States - Full Time
Skills Needed
Customer Service, Cash Handling, Menu Knowledge, Communication, Leadership, Food Safety, Attention To Detail, Pos Systems
Specialization
Previous cashier or customer service experience is preferred, along with strong numerical and communication skills. Familiarity with POS systems and the ability to work in a fast-paced environment are also important.
Associate Visual Artist BUNGIE TEST 3 THREE at Bungie
Bellevue, Washington, United States - Full Time
Skills Needed
N/A
Specialization
Candidates should have a foundational understanding of visual arts. Experience with relevant tools and techniques is preferred.
Part Time Sales Rep-S San Francisco CA Costco at Direct Demo LLC
South San Francisco, California, United States - Full Time
Skills Needed
Sales, Customer Engagement, Communication, Self Starter, Goal Oriented, Teamwork, Nutritional Knowledge, Product Demonstration, Time Management, Organization, Charisma, Positive Energy, Independence, Commitment, Professional Appearance, Physical Stamina
Specialization
Candidates must possess a positive attitude, strong organizational skills, and the ability to work independently. They should also be outgoing, charismatic, and able to communicate clearly while meeting or exceeding sales goals.
KGS - SAP GTS ABAP - AM at KPMG
Pune, maharashtra, India - Full Time
Skills Needed
Sap Global Trade Services, Sales & Distribution, Supply Chain, Logistics, Billing, Foreign Trade, Compliance Management, Sanctioned Party List Screening, License Determination, Customs Management, Us Automated Export System, European Union Intrastat Reporting, Business Process Mapping, Sap Implementation Methodologies, Gts Integration, Interpersonal Skills
Specialization
Candidates should have strong experience in SAP GTS and Sales & Distribution, with a minimum of 1-3 full life cycle global implementations. They must also possess strong business process knowledge and the ability to map business requirements to standard SAP processes.
Experience Required
Minimum 2 year(s)
Registered Nurse (RN)- Home Health at Commonheart, Inc
Waupun, Wisconsin, United States - Full Time
Skills Needed
Registered Nurse, Home Health, Compassion, Patient Care, Teamwork, Communication, Health Insurance, Pto, 401(k), Disability Insurance, Employee Assistance Program, Referral Program, Company Car, Dignity, Well Being, Spiritual Care
Specialization
Must have an RN license in the state of Wisconsin and a current, valid driver's license. One year of home health experience is preferred.
Director of Engineering Galveston Island Hilton at Landry's, LLC.
Galveston, Texas, United States - Full Time
Skills Needed
Facilities Management, Preventative Maintenance, Emergency Management, Staff Scheduling, Life Safety Compliance, Project Management, Customer Service, Technical Skills, Problem Solving, Communication, Team Leadership, Time Management, Safety Standards, Renovation Assistance, Operational Efficiency, Financial Management
Specialization
Candidates should have at least 5 years of progressive facilities management experience in a hotel or related field, or relevant educational qualifications. A high school diploma or equivalent is required.
Experience Required
Minimum 5 year(s)
Specialty Beauty Advisor - Clinique at Ulta Beauty, Inc.
San Antonio, Texas, United States - Full Time
Skills Needed
Sales, Customer Relationships, Guest Service, Product Knowledge, Makeup Applications, Skincare Analysis, Team Collaboration, Communication, Problem Solving, Time Management, Training Participation, Operational Standards, Loss Prevention, Flexibility, Initiative, Attention To Detail
Specialization
A high school diploma is preferred, along with a cosmetology or demonstrator license where required. Candidates should have cosmetics artistry experience and demonstrate strong sales and customer service skills.
ADAS CCJ1 Sales Manager at Aumovio
Yokohama, Kanagawa Prefecture, Japan - Full Time
Skills Needed
Sales Management, Customer Relationship Management, Business Development, Project Management, Negotiation, Communication Skills, Team Leadership, Cost Analysis, Automotive Industry Experience, International Sales, Strategic Planning, Change Management, Ms Office Proficiency, Japanese Language Skills, Stakeholder Management, Quote Preparation
Specialization
Candidates should have over 10 years of experience in the automotive industry and with J-OEMs, along with strong communication skills in English and Japanese. Advanced MS Office skills and the ability to maintain effective working relationships are also required.
Experience Required
Minimum 10 year(s)
Dialysis Social Worker - Part-Time at U.S. Renal Care
Victorville, California, United States - Full Time
Skills Needed
Social Work, Patient Advocacy, Counseling, Patient Education, Interdisciplinary Teamwork, Psychosocial Assessment, Crisis Intervention, Community Resources, Regulatory Compliance, Quality Improvement, Communication, Collaboration, Customer Service, Training, Problem Solving, Time Management
Specialization
Candidates must have a Master's Degree in Social Work and current licensure in the applicable state. Previous experience with dialysis patients is preferred, along with basic computer skills and effective communication abilities.
Experience Required
Minimum 2 year(s)
Work From Home Union Benefits Rep at Global Elite
Clinton Township, Michigan, United States - Full Time
Skills Needed
Excellent Communication Skills, Active Listening, Problem Solving, Ability To Learn, Adaptability, Works Well With Others, Strong Work Ethic, Drive To Succeed
Specialization
Looking for enthusiastic, self-driven individuals. Must possess excellent communication skills and a strong work ethic.