OVERVIEW

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family.
PenFed is hiring a (Hybrid) Fraud Recovery Specialist at our Omaha, Nebraska or Alexandria, Virginia service center. The primary responsibility of the Fraud Recovery Specialist will be to use sound reasoning and good judgment to prevent significant fraud losses and recover funds. This role will review accounts that have been referred to by the Recovery Team in an attempt to recover fraud losses from other financial institutions. The role requires a significant amount of research of high-risk transactions that present a significant risk of losses.

QUALIFICATIONS

Equivalent combination of education and experience is considered.

• Bachelor’s Degree in related field is preferred.
• Minimum of three (3) years’ experience in fraud or banking required.
• Knowledge of Credit Cards, Debit Cards, Personal Loans and Deposit Account.
• Knowledge of fraud schemes to include, ID Theft, Synthetic ID, Account Takeover, ACH and Wire fraud.
• Proficient working with Microsoft Office and maintains excellent oral writing skills to interact and communicate with coworkers, members, senior management and the general public with a high degree of professionalism.

ABOUT US

Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2.9 million members and over $31 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam and Puerto Rico. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.
We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Responsible for recovering losses from referrals which require extensive research and independent decision-making involving fraud events such as, Account Take Over, Fraud Loans, ID Theft Rings, Synthetic ID, Check Fraud, Scams, ACH and Wire Fraud.
• Building relationships with other Financial Institutions to collaborate on recovery efforts.
• Conduct research and assist high net worth and longtime members in resolving concerns and fraud matters.
• Prepare letters of indemnity and Breach of Warranty docs to recover funds from other financial institutions.
• Call out to members and/or financial institutions if there are questions while completing reviews.
• Collect and report suspicious activity information for Suspicious Activity Reports.
• Accurately record data and remarks utilizing spreadsheets and notes on alerts.
• Familiar with regulations and laws, including regulatory and compliance training such as the US Patriot Act, FACTA, BSA/AML, Regulation CC and Regulation E/Z.
• If needed by the business monitor and decision alerts in Actimize, FraudNet, Salesforce, AFS/EWS, FCRM, FICO LOS and other fraud tools with accuracy and take appropriate action to prevent and mitigate fraud losses and recover funds.
• Assist PenFed members in resolving fraud issues that require extensive research and independent decision-making.
• Research information generated from multiple sources including Fiserv’s FCRM system, Hogan, Actimize, TWIPS, Advanced Fraud Solutions (AFS), Experian, SalesForce, Wells Fargo CEO and other internal and external systems for fraud detection.
• Identify significant fraud events and sensitive issues.