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Contact Center - Quality Assurance at Access Bank PLC
Lagos, Lagos State, Nigeria - Full Time
Skills Needed
Coaching, Mentoring, Performance Appraisals, Issue Resolution, Supervision, Training Needs Identification, Quality Assurance, Call Monitoring, Reporting, Standard Operation Procedures, Data Analysis, Staffing Planning, On Boarding, Leadership, Problem Solving, Communication
Specialization
Candidates must possess a good university first degree in any discipline and a minimum of 3 years of experience within a bank, corporate solutions, or payment institution, with experience in cards and electronic business being advantageous. Essential competencies include strong leadership, problem-solving, excellent communication, organization, time management, and the ability to manage and coach a team effectively.
Experience Required
Minimum 2 year(s)
Credit Administration Officer at Access Bank PLC
Douala, Littoral, Cameroon - Full Time
Skills Needed
Credit Administration, Collateral Management, Loan Disbursement, Credit Risk Management, Regulatory Compliance, Banking Law, Security Documentation, Financial Reporting, Trade Documentation, Shipping Documentation, Core Banking Systems, Relationship Management
Specialization
Candidates must hold a bachelor's degree in Accounting, Finance, Banking, Economics, or Law, with a Master's or professional certification being an advantage. A minimum of 3–5 years of experience in credit administration or loan operations within the financial services sector is required.
Experience Required
Minimum 2 year(s)
Unit Head, Public Sector at Access Bank PLC
Dar es Salaam, Dar es Salaam, Tanzania - Full Time
Skills Needed
Public Sector Banking, Wholesale Banking, Client Relationship Management, Credit Origination, Portfolio Management, Financial Structuring, Transaction Banking, Trade Finance, Treasury Solutions, Risk Management, Strategic Planning, Regulatory Compliance, Team Leadership, Stakeholder Management, Revenue Growth, Credit Risk Analysis
Specialization
The candidate must have extensive experience in wholesale banking and public sector relationship management. Proficiency in structuring financial solutions and leading high-performance coverage teams is required.
Experience Required
Minimum 10 year(s)
Gestor de Projectos de Tecnologias de Informação (m/f) at Access Bank PLC
, Maputo Province, Mozambique - Full Time
Skills Needed
Project Management, Stakeholder Management, Risk Mitigation, Team Leadership, Budget Management, Resource Allocation, It Governance, English Proficiency, Cross Functional Coordination, Operational Stability, Quality Assurance, Strategic Alignment
Specialization
Requires a bachelor's degree in IT, Business, or Engineering with at least 5 years of project management experience, preferably in IT or financial services. Proficiency in English and certifications such as PMP, PRINCE2, or Agile are highly valued.
Experience Required
Minimum 5 year(s)
Programa de Graduados - 2027 (m/f) at Access Bank PLC
, Maputo Province, Mozambique - Full Time
Skills Needed
English Fluency, Banking Operations, Financial Analysis, Adaptability, Intercultural Communication
Specialization
Candidates must have a bachelor's degree in any field, be a Mozambican national under 26 years old, and be fluent in English. Availability to reside outside of Mozambique for up to six months is required.
Credit Analyst at Access Bank PLC
Douala, Littoral, Cameroon - Full Time
Skills Needed
Credit Analysis, Financial Statement Analysis, Credit Risk Management, Risk Assessment, Financial Modeling, Corporate Finance, Collateral Evaluation, Market Analysis, Due Diligence, Credit Scoring, Regulatory Compliance, Loan Proposal Preparation, Portfolio Monitoring, Financial Ratios, Industry Benchmarking
Specialization
Candidates must hold a first degree in Accounting, Finance, Economics, or a related field, with a Master's degree or professional certification being an advantage. A minimum of 3–5 years of post-qualification experience in credit analysis or risk management within the financial services industry is required.
Experience Required
Minimum 2 year(s)
Team Lead, Data Science at Access Bank PLC
Lagos, Lagos State, Nigeria - Full Time
Skills Needed
Python, Sas, Sql, Statistics, Mathematics, Machine Learning, Gradient Boosted Trees, Cnn, Rnn Lstm, R, Scikit Learn, Pandas, Numpy, Jupyter, Matlab, C/C++
Specialization
Candidates must possess a Bachelor's and Master's degree in computer science, Engineering, or a related field, along with over 10 years of experience as a data scientist or analyst, including at least 2 years in leadership. Required knowledge includes machine learning techniques, proficiency in tools like Python, SAS, and SQL, and strong applied statistics skills.
Experience Required
Minimum 10 year(s)
Team Lead, Technical Writing at Access Bank PLC
Lagos, Lagos State, Nigeria - Full Time
Skills Needed
Leadership, Coaching, Technical Documentation Framework, Sdlc, Agile, Hybrid Delivery Models, Documentation Standards, Style Guides, Version Control, Regulatory Compliance, Audit Requirements, Cross Functional Collaboration, Structured Authoring, Automation, Mentoring, Analytical Thinking
Specialization
Candidates must possess a Bachelor’s degree in a technical field and over 10 years of experience in technical writing or documentation management, including proven leadership capabilities. Essential knowledge includes SDLC, Agile frameworks, IT governance, risk, compliance, and the ability to translate complex technical concepts clearly.
Experience Required
Minimum 10 year(s)
Scale Field Service Technician II (PLC Experience) at UniFide CST
Chippewa Falls, Wisconsin, United States - Full Time
Skills Needed
Plc Programming, Electro Mechanical Troubleshooting, Industrial Weighing Systems, Electrical Systems, Control Systems, Preventive Maintenance, System Integration, Calibration, Customer Service, Mentoring, Technical Documentation, Mechanical Repair
Specialization
Requires proven experience in field service or industrial repair with mandatory hands-on PLC programming and troubleshooting skills. Must possess a valid WI driver's license and the ability to obtain a Class B CDL.
Experience Required
Minimum 2 year(s)
IND Benefits Processor I at AON Plc - Canada
Gurgaon, haryana, India - Full Time
Skills Needed
Communication Skills, Attention To Detail, Quality Assurance, Collaboration, Teamwork, Microsoft Office, Excel, Benefits Administration, Reporting, Client Support, Process Improvement, Regulatory Compliance
Specialization
Candidates should possess strong communication skills, attention to detail, and proficiency in Microsoft Office and Excel. A commitment to teamwork and maintaining technical knowledge regarding regulatory requirements is essential.
IND Consultant II Health - Broking at AON Plc - Canada
Gurgaon, haryana, India - Full Time
Skills Needed
Ms Excel, Financial Reporting, Data Analysis, Project Management, Stakeholder Management, Business Communication, Medical Benefits, Stop Loss, Life Insurance, Disability Insurance, Vba Macros, R, Python, Power Bi, Tableau, Process Automation
Specialization
Candidates must have 4-6 years of relevant experience and hold a graduate or postgraduate degree. Proficiency in MS Excel, strong project management skills, and knowledge of the health and benefits domain are required.
Experience Required
Minimum 5 year(s)
Account Manager at AON Plc - Canada
Special capital Region of Jakarta, Java, Indonesia - Full Time
Skills Needed
Client Management, Relationship Building, Employee Benefits, Broking, Insurance, Negotiation, Communication, Time Management, Strategic Planning, Active Listening, Problem Solving, Attention To Detail, Stakeholder Engagement, Rfp Management
Specialization
Candidates must have 5–10 years of experience in Employee Benefits within a broker firm or insurance company. Strong English communication skills, negotiation abilities, and a highly organized, professional work style are essential for success in this role.
Experience Required
Minimum 5 year(s)
Claims Services Processing Specialist with Spanish at AON Plc - Canada
Krakow, Lesser Poland Voivodeship, Poland - Full Time
Skills Needed
Spanish, English, Claims Management, Customer Service, Risk Assessment, Data Analysis, Ms Office, Problem Solving, Communication, Attention To Detail, Numerical Skills, Regulatory Compliance, Liability Analysis, Training, Conflict Resolution
Specialization
Candidates must have at least C1 proficiency in Spanish and B2+ in English, along with functional knowledge of claims management processes. Strong analytical skills, attention to detail, and proficiency in MS Office are essential for success in this role.
Experience Required
Minimum 2 year(s)
US Enterprise Client Analyst at AON Plc - Canada
Chicago, Illinois, United States - Full Time
Skills Needed
Critical Thinking, Client Engagement, Revenue Growth, Data Analysis, Strategic Problem Solving, Relationship Management, Research, Project Coordination, Communication, Sales Enablement, Consulting, Market Insight, Documentation, Interpersonal Skills, Quality Control
Specialization
Candidates should have 0–3 years of experience in analysis, consulting, or sales enablement with strong critical thinking and communication skills. A bachelor’s degree in business or equivalent industry experience is required for this role.
IND HCS Rewards Solutions Consulting Manager -5.1 at AON Plc - Canada
Mumbai, maharashtra, India - Full Time
Skills Needed
Executive Compensation, Governance, Consulting, People Management, Financial Modelling, Strategic Hr, Data Analysis, Report Preparation, Stakeholder Management, Performance Management, Market Data Analysis, Long Term Incentive Programs, Regulatory Compliance, Business Strategy, Board Advisory, Data Based Storytelling
Specialization
Candidates must hold a graduate or postgraduate degree in a relevant discipline with at least 7 years of experience in executive compensation or broad rewards. Strong expertise in financial modelling, regulatory frameworks, and the ability to interact with C-suite executives are essential.
Experience Required
Minimum 5 year(s)
Claims Executive, Financial Specialties (FSPG) at AON Plc - Canada
, Kuala Lumpur, Malaysia - Full Time
Skills Needed
Claims Management, Financial Specialties, Insurance, Risk Assessment, Analytical Skills, Problem Solving, Communication, Interpersonal Skills, Data Accuracy, Reporting, Client Advocacy, Policy Coverage Review, Claims Documentation, Stakeholder Management, Time Management, Attention To Detail
Specialization
Candidates should possess strong analytical, problem-solving, and communication skills with a high attention to detail. Prior exposure to insurance, broking, or loss adjusting is considered an added advantage for this role.
Experience Required
Minimum 2 year(s)
Senior Risk Engineering Analyst at AON Plc - Canada
Krakow, Lesser Poland Voivodeship, Poland - Full Time
Skills Needed
System Administration, Workflow Configuration, Change Management, Data Analysis, Technical Support, Vendor Management, Risk Engineering, Reporting, Project Tracking, Asset Valuation, Digitalization, Communication Skills, Training, Data Integrity, Sla Compliance
Specialization
Candidates should have a background in technology, engineering, or technical disciplines with experience in system administration and workflow configuration. Strong communication skills, a client-service mindset, and fluency in English are essential for this role.
Experience Required
Minimum 5 year(s)
Analyst, Actuarial Analytics at AON Plc - Canada
, Kuala Lumpur, Malaysia - Full Time
Skills Needed
Actuarial Modeling, Reinsurance, Stochastic Modeling, Dfa, Remetrica, Financial Modeling, Data Analysis, Excel, Project Management, Client Relationship Management, Risk Management, Pricing Techniques, Communication, Presentation Skills, Technical Expertise
Specialization
Candidates must hold a bachelor's degree in an analytical field such as Actuarial Studies, Mathematics, or Finance. Strong analytical skills, proficiency in Excel, and excellent English communication skills are required for success in this role.
Experience Required
Minimum 2 year(s)
Head of Client Experience at AON Plc - Canada
Quito, O'Higgins Region, Ecuador - Full Time
Skills Needed
Customer Experience Strategy, Customer Success, Customer Operations, Nps, Csat, Data Analysis, Stakeholder Management, Onboarding Management, Strategic Planning, Insurance Industry Knowledge, Financial Services, Team Leadership, Process Improvement, Agile Methodologies, Relationship Management, Reporting
Specialization
Candidates must have a minimum of 15 years of progressive experience in customer support, success, or operations roles. Proven expertise in the insurance, financial services, or fintech sectors and a track record of leading high-performing teams are required.
Experience Required
Minimum 10 year(s)
Alternance - Actuaire Réassurance (H/F) at AON Plc - Canada
Paris, Ile-de-France, France - Full Time
Skills Needed
Actuarial Science, Applied Mathematics, Reinsurance, Modeling, R, Python, Excel, Financial Analysis, Data Visualization, Cyber Risk Modeling, Credit Risk Modeling, Structured Solutions, Teamwork, Communication, Problem Solving
Specialization
Candidates must be enrolled in a higher education program in actuarial science, applied mathematics, or engineering. Proficiency in Excel and programming languages like R or Python is required, along with operational English skills.
Contact Center - Quality Assurance at Access Bank PLC
Lagos, Lagos State, Nigeria -
Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Coaching, Mentoring, Performance Appraisals, Issue Resolution, Supervision, Training Needs Identification, Quality Assurance, Call Monitoring, Reporting, Standard Operation Procedures, Data Analysis, Staffing Planning, On-boarding, Leadership, Problem-Solving, Communication

Industry

Banking

Description
To ensure customer service needs are met by monitoring all interactions in the Contact Center. Functions & Responsibilities Coaching and mentoring of direct reports Carrying out performance appraisals at appropriate times. Oversee and assist in resolving escalated operational and customer service issues. Provide day-to-day supervision and guidance of direct reports Identify individual and group training needs which are promptly addressed through EMS sessions and classroom training. Ensure all subordinates comply with documented rules, regulations & operational processes. Compiling, analyzing and distributing statistical and qualitative information relating to the performance and functions of the Contact Center. Use call recording applications to ensure adherence to set standards on inbound and outbound calls by Contact Center agents. Ensure Agents are rated based on given criteria. Report trends relating to all items on the quality evaluation forms within and across the Contact Centre Teams Monitor, measure and report on the quality of training delivery in the Contact Centre Identify and report on Training needs from the outcome of calls monitoring. Ensure a Training calendar is maintained and adhered to. Develop, and maintain Standard Operation Procedures. Ensure the following QA reports are timely and informative: Call Evaluation, CRM Adherence, Agent Attendance, follow up on VOC feedback. Liaise with Supervisors on their agents’ performance to ensure improvement. Quantitatively evaluates and recommends action plans based on all Contact Center reporting/analysis in order to enhance customer experience and drive operational efficiencies. Aid in determining staffing plan, based on call arrival patterns, forecasted phone/e-mail volumes, and agent skill staffing levels. Ensure proper training and on-boarding of new hires. Communicating new products/process development Prepare monthly team-based performance report to identify gaps and improvements. Assessing employees’ skills, performance, and productivity to identify areas of improvement (Training Need Identification). Regular communications on products and general information that can assist agent perform better on the job. Conducting monthly on the job assessment to identify knowledge gaps and bridge same where necessary. Identify and report on Training needs from the outcome of calls monitoring. Develop and deliver training on identified knowledge gaps. Develop individualized and group training programs that address specific business need. Professional Requirements A good university first degree in any discipline Minimum of 3 years in a bank and/or corporate solutions and/or payment institution. Experience in cards and electronic business will be an added advantage Skills / Competence Requirements Required Knowledge, Skills & Abilities Ability to balance department needs with scheduling requests, as well as conduct diplomatic discussions with representatives when unable to accommodate requests Ability to exercise independent judgment and assume responsibility while making necessary decisions. Ability to handle occasional challenges of quality assurance scoring with management. Demonstrated leadership and problem-solving skills. Excellent written, verbal and communication skills. Excellent organization skills. Excellent time management skills. Excellent interaction skills. Ability to learn and apply skills quickly. Ability to work with a diverse group of people and manage a team of Agents Generic Skills Strategic Focus/ Orientation Integrity and Discretion Initiative/ Proactive Entrepreneurship Analytical skills / Problem solving Resilience, Tenacity and Integrity Interpersonal skills Communication (oral & written) Supervisory Skills Leadership Coaching /Leadership / Influencing Initiative/Entrepreneurship/ taking ownership Team building / conflict management Organization & coordination General managerial /administration
Responsibilities
This role ensures customer service standards are met by monitoring all contact center interactions, involving coaching, performance appraisals, and resolving escalated operational and customer service issues for direct reports. Key duties include compiling statistical reports, ensuring adherence to quality standards via call recording analysis, and developing/maintaining Standard Operation Procedures.
Contact Center - Quality Assurance at Access Bank PLC
Lagos, Lagos State, Nigeria - Full Time
Skills Needed
Coaching, Mentoring, Performance Appraisals, Issue Resolution, Supervision, Training Needs Identification, Quality Assurance, Call Monitoring, Reporting, Standard Operation Procedures, Data Analysis, Staffing Planning, On Boarding, Leadership, Problem Solving, Communication
Specialization
Candidates must possess a good university first degree in any discipline and a minimum of 3 years of experience within a bank, corporate solutions, or payment institution, with experience in cards and electronic business being advantageous. Essential competencies include strong leadership, problem-solving, excellent communication, organization, time management, and the ability to manage and coach a team effectively.
Experience Required
Minimum 2 year(s)
Credit Administration Officer at Access Bank PLC
Douala, Littoral, Cameroon - Full Time
Skills Needed
Credit Administration, Collateral Management, Loan Disbursement, Credit Risk Management, Regulatory Compliance, Banking Law, Security Documentation, Financial Reporting, Trade Documentation, Shipping Documentation, Core Banking Systems, Relationship Management
Specialization
Candidates must hold a bachelor's degree in Accounting, Finance, Banking, Economics, or Law, with a Master's or professional certification being an advantage. A minimum of 3–5 years of experience in credit administration or loan operations within the financial services sector is required.
Experience Required
Minimum 2 year(s)
Unit Head, Public Sector at Access Bank PLC
Dar es Salaam, Dar es Salaam, Tanzania - Full Time
Skills Needed
Public Sector Banking, Wholesale Banking, Client Relationship Management, Credit Origination, Portfolio Management, Financial Structuring, Transaction Banking, Trade Finance, Treasury Solutions, Risk Management, Strategic Planning, Regulatory Compliance, Team Leadership, Stakeholder Management, Revenue Growth, Credit Risk Analysis
Specialization
The candidate must have extensive experience in wholesale banking and public sector relationship management. Proficiency in structuring financial solutions and leading high-performance coverage teams is required.
Experience Required
Minimum 10 year(s)
Gestor de Projectos de Tecnologias de Informação (m/f) at Access Bank PLC
, Maputo Province, Mozambique - Full Time
Skills Needed
Project Management, Stakeholder Management, Risk Mitigation, Team Leadership, Budget Management, Resource Allocation, It Governance, English Proficiency, Cross Functional Coordination, Operational Stability, Quality Assurance, Strategic Alignment
Specialization
Requires a bachelor's degree in IT, Business, or Engineering with at least 5 years of project management experience, preferably in IT or financial services. Proficiency in English and certifications such as PMP, PRINCE2, or Agile are highly valued.
Experience Required
Minimum 5 year(s)
Programa de Graduados - 2027 (m/f) at Access Bank PLC
, Maputo Province, Mozambique - Full Time
Skills Needed
English Fluency, Banking Operations, Financial Analysis, Adaptability, Intercultural Communication
Specialization
Candidates must have a bachelor's degree in any field, be a Mozambican national under 26 years old, and be fluent in English. Availability to reside outside of Mozambique for up to six months is required.
Credit Analyst at Access Bank PLC
Douala, Littoral, Cameroon - Full Time
Skills Needed
Credit Analysis, Financial Statement Analysis, Credit Risk Management, Risk Assessment, Financial Modeling, Corporate Finance, Collateral Evaluation, Market Analysis, Due Diligence, Credit Scoring, Regulatory Compliance, Loan Proposal Preparation, Portfolio Monitoring, Financial Ratios, Industry Benchmarking
Specialization
Candidates must hold a first degree in Accounting, Finance, Economics, or a related field, with a Master's degree or professional certification being an advantage. A minimum of 3–5 years of post-qualification experience in credit analysis or risk management within the financial services industry is required.
Experience Required
Minimum 2 year(s)
Team Lead, Data Science at Access Bank PLC
Lagos, Lagos State, Nigeria - Full Time
Skills Needed
Python, Sas, Sql, Statistics, Mathematics, Machine Learning, Gradient Boosted Trees, Cnn, Rnn Lstm, R, Scikit Learn, Pandas, Numpy, Jupyter, Matlab, C/C++
Specialization
Candidates must possess a Bachelor's and Master's degree in computer science, Engineering, or a related field, along with over 10 years of experience as a data scientist or analyst, including at least 2 years in leadership. Required knowledge includes machine learning techniques, proficiency in tools like Python, SAS, and SQL, and strong applied statistics skills.
Experience Required
Minimum 10 year(s)
Team Lead, Technical Writing at Access Bank PLC
Lagos, Lagos State, Nigeria - Full Time
Skills Needed
Leadership, Coaching, Technical Documentation Framework, Sdlc, Agile, Hybrid Delivery Models, Documentation Standards, Style Guides, Version Control, Regulatory Compliance, Audit Requirements, Cross Functional Collaboration, Structured Authoring, Automation, Mentoring, Analytical Thinking
Specialization
Candidates must possess a Bachelor’s degree in a technical field and over 10 years of experience in technical writing or documentation management, including proven leadership capabilities. Essential knowledge includes SDLC, Agile frameworks, IT governance, risk, compliance, and the ability to translate complex technical concepts clearly.
Experience Required
Minimum 10 year(s)
Scale Field Service Technician II (PLC Experience) at UniFide CST
Chippewa Falls, Wisconsin, United States - Full Time
Skills Needed
Plc Programming, Electro Mechanical Troubleshooting, Industrial Weighing Systems, Electrical Systems, Control Systems, Preventive Maintenance, System Integration, Calibration, Customer Service, Mentoring, Technical Documentation, Mechanical Repair
Specialization
Requires proven experience in field service or industrial repair with mandatory hands-on PLC programming and troubleshooting skills. Must possess a valid WI driver's license and the ability to obtain a Class B CDL.
Experience Required
Minimum 2 year(s)
IND Benefits Processor I at AON Plc - Canada
Gurgaon, haryana, India - Full Time
Skills Needed
Communication Skills, Attention To Detail, Quality Assurance, Collaboration, Teamwork, Microsoft Office, Excel, Benefits Administration, Reporting, Client Support, Process Improvement, Regulatory Compliance
Specialization
Candidates should possess strong communication skills, attention to detail, and proficiency in Microsoft Office and Excel. A commitment to teamwork and maintaining technical knowledge regarding regulatory requirements is essential.
IND Consultant II Health - Broking at AON Plc - Canada
Gurgaon, haryana, India - Full Time
Skills Needed
Ms Excel, Financial Reporting, Data Analysis, Project Management, Stakeholder Management, Business Communication, Medical Benefits, Stop Loss, Life Insurance, Disability Insurance, Vba Macros, R, Python, Power Bi, Tableau, Process Automation
Specialization
Candidates must have 4-6 years of relevant experience and hold a graduate or postgraduate degree. Proficiency in MS Excel, strong project management skills, and knowledge of the health and benefits domain are required.
Experience Required
Minimum 5 year(s)
Account Manager at AON Plc - Canada
Special capital Region of Jakarta, Java, Indonesia - Full Time
Skills Needed
Client Management, Relationship Building, Employee Benefits, Broking, Insurance, Negotiation, Communication, Time Management, Strategic Planning, Active Listening, Problem Solving, Attention To Detail, Stakeholder Engagement, Rfp Management
Specialization
Candidates must have 5–10 years of experience in Employee Benefits within a broker firm or insurance company. Strong English communication skills, negotiation abilities, and a highly organized, professional work style are essential for success in this role.
Experience Required
Minimum 5 year(s)
Claims Services Processing Specialist with Spanish at AON Plc - Canada
Krakow, Lesser Poland Voivodeship, Poland - Full Time
Skills Needed
Spanish, English, Claims Management, Customer Service, Risk Assessment, Data Analysis, Ms Office, Problem Solving, Communication, Attention To Detail, Numerical Skills, Regulatory Compliance, Liability Analysis, Training, Conflict Resolution
Specialization
Candidates must have at least C1 proficiency in Spanish and B2+ in English, along with functional knowledge of claims management processes. Strong analytical skills, attention to detail, and proficiency in MS Office are essential for success in this role.
Experience Required
Minimum 2 year(s)
US Enterprise Client Analyst at AON Plc - Canada
Chicago, Illinois, United States - Full Time
Skills Needed
Critical Thinking, Client Engagement, Revenue Growth, Data Analysis, Strategic Problem Solving, Relationship Management, Research, Project Coordination, Communication, Sales Enablement, Consulting, Market Insight, Documentation, Interpersonal Skills, Quality Control
Specialization
Candidates should have 0–3 years of experience in analysis, consulting, or sales enablement with strong critical thinking and communication skills. A bachelor’s degree in business or equivalent industry experience is required for this role.
IND HCS Rewards Solutions Consulting Manager -5.1 at AON Plc - Canada
Mumbai, maharashtra, India - Full Time
Skills Needed
Executive Compensation, Governance, Consulting, People Management, Financial Modelling, Strategic Hr, Data Analysis, Report Preparation, Stakeholder Management, Performance Management, Market Data Analysis, Long Term Incentive Programs, Regulatory Compliance, Business Strategy, Board Advisory, Data Based Storytelling
Specialization
Candidates must hold a graduate or postgraduate degree in a relevant discipline with at least 7 years of experience in executive compensation or broad rewards. Strong expertise in financial modelling, regulatory frameworks, and the ability to interact with C-suite executives are essential.
Experience Required
Minimum 5 year(s)
Claims Executive, Financial Specialties (FSPG) at AON Plc - Canada
, Kuala Lumpur, Malaysia - Full Time
Skills Needed
Claims Management, Financial Specialties, Insurance, Risk Assessment, Analytical Skills, Problem Solving, Communication, Interpersonal Skills, Data Accuracy, Reporting, Client Advocacy, Policy Coverage Review, Claims Documentation, Stakeholder Management, Time Management, Attention To Detail
Specialization
Candidates should possess strong analytical, problem-solving, and communication skills with a high attention to detail. Prior exposure to insurance, broking, or loss adjusting is considered an added advantage for this role.
Experience Required
Minimum 2 year(s)
Senior Risk Engineering Analyst at AON Plc - Canada
Krakow, Lesser Poland Voivodeship, Poland - Full Time
Skills Needed
System Administration, Workflow Configuration, Change Management, Data Analysis, Technical Support, Vendor Management, Risk Engineering, Reporting, Project Tracking, Asset Valuation, Digitalization, Communication Skills, Training, Data Integrity, Sla Compliance
Specialization
Candidates should have a background in technology, engineering, or technical disciplines with experience in system administration and workflow configuration. Strong communication skills, a client-service mindset, and fluency in English are essential for this role.
Experience Required
Minimum 5 year(s)
Analyst, Actuarial Analytics at AON Plc - Canada
, Kuala Lumpur, Malaysia - Full Time
Skills Needed
Actuarial Modeling, Reinsurance, Stochastic Modeling, Dfa, Remetrica, Financial Modeling, Data Analysis, Excel, Project Management, Client Relationship Management, Risk Management, Pricing Techniques, Communication, Presentation Skills, Technical Expertise
Specialization
Candidates must hold a bachelor's degree in an analytical field such as Actuarial Studies, Mathematics, or Finance. Strong analytical skills, proficiency in Excel, and excellent English communication skills are required for success in this role.
Experience Required
Minimum 2 year(s)
Head of Client Experience at AON Plc - Canada
Quito, O'Higgins Region, Ecuador - Full Time
Skills Needed
Customer Experience Strategy, Customer Success, Customer Operations, Nps, Csat, Data Analysis, Stakeholder Management, Onboarding Management, Strategic Planning, Insurance Industry Knowledge, Financial Services, Team Leadership, Process Improvement, Agile Methodologies, Relationship Management, Reporting
Specialization
Candidates must have a minimum of 15 years of progressive experience in customer support, success, or operations roles. Proven expertise in the insurance, financial services, or fintech sectors and a track record of leading high-performing teams are required.
Experience Required
Minimum 10 year(s)
Alternance - Actuaire Réassurance (H/F) at AON Plc - Canada
Paris, Ile-de-France, France - Full Time
Skills Needed
Actuarial Science, Applied Mathematics, Reinsurance, Modeling, R, Python, Excel, Financial Analysis, Data Visualization, Cyber Risk Modeling, Credit Risk Modeling, Structured Solutions, Teamwork, Communication, Problem Solving
Specialization
Candidates must be enrolled in a higher education program in actuarial science, applied mathematics, or engineering. Proficiency in Excel and programming languages like R or Python is required, along with operational English skills.