Providing quality, inspiring innovation and delivering value is what we set out to achieve at Priory Healthcare. Enabling our patients with mental health illness to receive a truly integrated and holistic approach to their treatment, regardless of complexity or severity, thanks to the knowledge and expertise of our multidisciplinary clinical teams.
Provide efficient and effective administrative support to the hospital and particularly the medical team. This will regularly include typing, minute taking, receiving telephone enquiries, diary and appointment management, managing correspondence, meeting and greeting visitors and other administrative tasks as appropriate. You will also be required to liaise with other Priory Healthcare sites and departments, Insurers, GPs and Commissioners regarding specific patient details and invoicing.
To provide cross cover within specified Medical Secretaries teams, as assigned by your line manager.
Provide exceptional customer service to our patients, ensuring a positive customer experience.
You will be required to accurately record Independent Consultant time to ensure appropriate invoicing controls are in place for the hospital. Independent Consultant Time is designated as time you spend completing tasks assigned to you by a Consultant.
Organise diaries and patient appointments directly with patients and Consultants whilst ensuring the hospital is providing the best possible service to patients.
Consistent use of Care Notes, paying particular attention to uploading reports and copy documents as appropriate and in line with company policies and SLAs.
Liaise with Inpatient and Therapy Services regarding admissions, discharges, follow up arrangements and CPA and other multi agency meetings
Facilitate the Hospital’s Mental Health Act (MHA) arrangements, including: receiving MHA documents, checking s132 rights for all patients, Hospital Manager’s meetings, tribunals, section renewals and consent to treatment.
Recognise importance of enquiries, issues and callers and apply the appropriate prioritisation to ensure the highest level of service at all times.
Handle complaints from patients and families with sensitivity and a level of urgency, escalating to the site Consultant Psychiatrist and HD, and in accordance with Company Policy.
Ensure that all documentation is correctly filed, in order that financial, regulatory and other auditors can be satisfied.
Update patient details and records within Care Notes promptly, ensuring accuracy of all data input.
Ensure that Medical records are safely stored and archived in accordance with company and local procedures.
Maintains all standards pertaining to confidentiality and Information Governance in accordance with Company Policies.
Handle all external and internal enquiries relating to an individual or department, directing queries as appropriate.
Seek to continually improve processes so that the hospital can operate efficiently.
Work effectively with colleagues across all departments with a strong focus on the success of the hospital
May be required to provide cover for colleagues in other departments as appropriate.
Conducts yourself in a manner consistent with the company behaviours, demonstrating a flexible and helpful manner to all colleagues.
You will be expected to provide cover and support to the wider team and site as and when needed
We are recruiting for an enthusiastic and dedicated medical secretary to join our team at Priory Hospital Marlow, an inpatient hospital for adults with eating disorders in High Wycombe.
Knowing that you’re making a difference to people’s lives is rewarding in itself. As well as helping you grow and develop your talent, we want you to feel proud of where you work and what you do.
We offer a warm and nurturing environment where people receive intensive treatment for eating disorders including severe and enduring anorexia nervosa. We work together to achieve the best possible outcomes and quality of life for everyone in our care.
Together we will reflect on, explore, and understand the patient’s needs, helping them to develop the skills to build a new positive outlook

Please refer the Job description for details