What you’ll do:

• To act as a point of contact for relatives when first arriving on the ward
• Liaise with the Nurse in Charge and MDT teams to support with complex discharges
• To support the Nurse in Charge with community referrals to ensure smooth transition for our discharging patients
• To manage telephone calls, communicating professionally and efficiently with staff and patients as well as redirecting calls as necessary in a timely manner
• To ensure patients and families are kept informed of any delays to planned procedures for the day
• To assist patient flow and timelines in liaison with the respective departments where tests or procedures will be carried out
• To lead on ordering of stationary and office supplies for the unit
• To ensure all systems are accurately updated and charges for patients stays have been completed timely
• To lead on collecting and entering patient feedback
• To ensure that patient medical records are stored and sent for filing in a timely manner
• To undertake any other duties within the scope of practice as directed by the Ward Manager