WHO WE ARE

NeueHealth is a value-driven healthcare company grounded in the belief that all health consumers are entitled to high-quality, coordinated care. By uniquely aligning the interests of health consumers, providers, and payors, we help to make healthcare accessible and affordable to all populations across the ACA Marketplace, Medicare, and Medicaid.
NeueHealth delivers clinical care to health consumers through our owned clinics – Centrum Health and Premier Medical – as well as unique partnerships with affiliated providers across the country. We also enable providers to succeed in performance-based arrangements through a suite of technology and services scaled centrally and deployed locally. Through our value-driven, consumer-centric approach, we are committed to transforming healthcare and creating a better care experience for all.

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE

• A Bachelor’s degree is required
• Three (3) or more years related experience within a health plan or related field
• Experience in developing and maintaining process documents required
• Experience in interpreting data analytics/outcomes measures in healthcare and use of that data to drive change is required.

SCOPE OF ROLE

As the Operations Process Improvement Analyst, you will play a critical role in the continued development of NeueHealth’s core operational functions. The NeueHealth Operations Process Improvement Analyst role is responsible for driving operational excellence with internal and vendor operations functions. This position will work closely with cross-functional NeueHealth teams to design and document workflows and business requirements. The Operations Process Improvement Analyst will also be responsible for managing day-to-day relationships with key vendors.

ROLE RESPONSIBILITIES

• Lead cross-functional teams to assess, analyze and document business requirements.
• Manage the development of workflow processes and related materials for operational activities. Analyze and design processes to ensure effective and efficient solutions to operational functions, optimizing processes to achieve business goals.
• Coordinate, facilitate, and manage vendor management tasks inclusive of working with external vendors and internal employees. Track vendor issues, troubleshoot and present to management as required.
• Manage workplans and prioritize resources to meet key deliverables. Track and report out on project progress and outstanding deliverables.