CUSTOMER SERVICE ADVISOR | PRIVATE PATIENTS TEAM | PERMANENT | FULL-TIME | ST MELLONS | COMPETITIVE SALARY PLUS EXCELLENT BENEFITS

We’re looking for proactive, customer-focused Customer Service Advisors to become part of our dedicated Private Patients Team .
In this key role, you’ll be the first point of contact for self-funding patients, guiding them from initial enquiry through to booking consultations, diagnostics, or treatments. You’ll be responsible for converting warm leads into appointments while ensuring a smooth, supportive, and positive experience throughout their healthcare journey.
If you’re passionate about delivering exceptional service and making a real difference in patients’ lives, we’d love to hear from you.

• Handling own enquiry workload effectively
• Manage all Self-Pay patient enquiries, both over the telephone and online/email, from initial enquiry through to booking
• Working to agreed KPIs with positive and proactive customer-focused attitude
• Convert warm leads into appointments/sales in order to meet key performance targets
• Deliver high quality customer service & care, in line with the expectations of a leading private healthcare business
• Role model our Purpose and Values - driving a culture of service excellence, respect, collaboration and care for our colleagues
• Demonstrate excellent communication, interpersonal and relationship building skills
• Utilising a variety of systems that support the prioritization and managing of your workload