Reporting to the VP of Resort Operations, the Executive Housekeeper is directly responsible for all housekeeping activities throughout all MWHS properties. The Executive Housekeeper leads the housekeeping department to deliver exemplary housekeeping services to achieve the highest level of cleanliness and tidiness. The Executive Housekeeper leads a team and represents the company’s corporate image in an exemplary manner, acting as an ambassador for the brand image.

REQUIREMENTS:

• Completion of Grade 12 or General Equivalency Diploma.
• Minimum 7+ years direct work experience within a housekeeping team.
• 5+ years experience supervising others.
• 5+ years experience in the hospitality industry.
• Valid Class 5 BC Driver’s License.
• Maintains thorough knowledge of facilities, hours of operation, room/chalet types, and all inventory details within guest rooms/chalets.
• Ability to supervise employees, including organizing, prioritizing, and scheduling work assignments.
• Proven ability to work in a dynamic and challenging work environment.
• Well-developed interpersonal and communication skills.
• High degree of resourcefulness, flexibility, and ability to work under pressure.
• Proficiency with computers including Microsoft Office (Word and Excel).

Housekeeping

• Performs standard housekeeping duties at the resort and all affiliated properties as required.
• Leads the department’s administrative functions including ordering supplies, assisting with budgets/cost controls, scheduling, and timesheet/ payroll submissions.
• Ensures guest areas, as well as staff facilities, are kept in good repair (general cleanliness and presentation, maintenance concerns, missing items, paint chips, major furniture scuffs/damage, etc.).
• Ensures cleanliness in the housekeeping department, including walls, floor, staff room, washroom, storage areas, and loading area; ensures garbage is correctly stored/ disposed.

Project Management

• Coordinates/ leads regular departmental team meetings (ideally weekly).
• Works with Finance department to establish annual budget for necessary replacement of all supplies.
• Engages in proactive risk management to include the protection of property and to prevent injuries.
• Meets regularly with VP of Resort Operations to ensure workplace issues are addressed, both verbally and in writing via the weekly President’s Report & Meeting.
• Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Leadership/Supervision

• Supervises the efficient and effective day-to-day operations of the team to ensure the highest standards of cleanliness at the resort are adhered to.
• Coordinates departmental human resource/staffing plans and champions the recruitment and development of staff; acts as coach to develop improvement plans.
• Establishes expectations and regularly reviews performance to provide feedback to staff.
• Coordinates housekeeping department employee training manual.
• Instills the highest level of attention to detail within the team.

The accountabilities listed above are provided as examples of area of responsibility and are not intended to create limits to responsibility but to help understand the scope of the position. All staff are expected to be team oriented and maintain confidentiality of all information gained while working with the company.