WE ARE

The Edgewater is Seattle’s only over-water hotel where rock’n’roll history meets Pacific Northwest luxury. A part of Noble House Hotels and Resorts-a curated collection of one-of-a kind hotels, resorts, and adventures. We provide our guests with exceptional service and the most memorable experiences.

DESCRIPTION:

The Assistant Front Office Manager supports the Front Office Manager in overseeing the daily operations of the front desk, guest services, and bell/valet teams. This position ensures that exceptional guest service is delivered consistently while maintaining departmental efficiency, team morale, and brand standards. The role requires strong leadership, communication, and problem-solving skills.

• Assist in managing the front office team, including front desk agents, bell staff, and valet (if applicable).
• Ensure efficient and smooth daily operations of the front office.
• Maintain a strong presence in the lobby during peak times to ensure guests are welcomed and assisted.
• Handle guest complaints, concerns, and special requests in a prompt, courteous, and professional manner.
• Support the Front Office Manager in hiring, training, coaching, and scheduling staff.
• Ensure staff adherence to hotel SOPs, safety procedures, and brand standards.
• Monitor and maintain proper cash handling procedures and ensure compliance with audit standards.
• Collaborate with housekeeping and engineering to ensure room readiness and guest satisfaction.
• Assist with managing room inventory, overbooking situations, and VIP arrivals.
• Serve as Manager on Duty (MOD) as assigned.
• Contribute to the achievement of guest satisfaction goals (GSS), financial performance, and team engagement metrics.
• Prepare and review daily reports, logs, and performance metrics.
• Train team members on upselling techniques and monitor performance to achieve revenue goals.