WHO WE ARE:

Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.
Today we support more than 4,600 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.
With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
Job Description

THE OPPORTUNITY: FORGE A PATH, SHAPE AN INDUSTRY

Flywire’s Travel business is on a rapid growth trajectory, and we’re looking for a pioneering Enterprise Client Success Manager to be a foundational member of our new Sertifi EMEA team. This isn’t just a role; it’s a chance to build something from the ground up. You will be the strategic partner and trusted advisor to our most important hospitality clients, driving their success by ensuring seamless implementation, accelerating product adoption, and cultivating long-term relationships that deliver measurable, transformative outcomes.

WHAT WE’RE LOOKING FOR: YOUR PROFILE FOR SUCCESS

We’re seeking a passionate and ambitious individual with a unique blend of hospitality industry expertise and SaaS implementation experience.

• Experience: You have 3–5 years of experience in customer success or implementation within a SaaS environment and 2–3 years of deep experience in the hospitality industry.
• Strategic acumen: A proven track record of managing and growing strategic enterprise accounts, preferably in hospitality or travel tech.
• Technical know-how: Strong knowledge of Salesforce and customer success software (e.g., ChurnZero).
• Leadership and communication: Exceptional communication skills with the ability to engage audiences from end-users to C-level executives. You have a proven ability to independently manage complex deployments and drive client outcomes.
• A “plus": Fluency in additional European languages is a great asset for this role.

Additional Information

• Be a strategic partner: Lead end-to-end onboarding and implementation projects for our enterprise clients across EMEA, deploying powerful solutions like eAuthorize, eSignature, and SertifiPay. You will be a hands-on expert who sets our clients up for success.
• Architect workflows: Deliver high-impact training and craft custom workflows that make our clients’ processes more efficient and effective. You’ll provide a white-glove onboarding experience that sets the standard for client support in the region.
• Fuel growth: Work hand-in-hand with our enterprise team to ensure clients meet their objectives. Your insights will be crucial in regular business reviews, driving client satisfaction, and fueling retention and growth.
• Champion the client: Serve as the vital link between our clients and our internal teams (Sales, Product, and Engineering). You’ll actively manage interactions via Salesforce, ChurnZero, and Zendesk, providing clear, actionable insights that help us continuously improve and innovate.
  Qualifications