Job Ref: FOC1826
Branch: Polo Club Hotel
Location: Dallas Burston Polo Club, Southam
Salary/Benefits: Competitive Salary
Contract type: Casual
Hours: Part Time
Hours per week: 0
Posted date: 11/08/2025
Closing date: 12/09/2025

KEY REQUIREMENTS

To be successful in this role, you should possess:

• Customer service experience, with a strong commitment to delivering exceptional service.
• Attention to detail and organisational skills.
• IT proficiency, previous knowledge of hotel management systems and standard office software would be desirable.
• Strong communication skills.
• Previous hospitality experience is a plus but not essential.

ROLE RESPONSIBILITIES

The Guest Service Assistant will be an integral part of the pre- and post-opening team and the day-to-day running and expansion thereafter. As the Guest Service Assistant, you’ll be at the heart of our hotel, ensuring every guest receives a warm welcome and a seamless experience from check-in to check-out. If you love meeting new people and thrive in a vibrant, fast-paced environment, this is the perfect opportunity for you!

YOUR RESPONSIBILITIES WILL INCLUDE:

• Managing guest queries and requests, ensuring seamless check-in and check-out.
• Resolving guest concerns and issues promptly, ensuring guest satisfaction.
• Assist with reservations, room allocations, and billing.
• Keeping the front desk organised, welcoming, and running smoothly.
• Coordinating with other hotel departments to ensure a smooth flow of information and guest services.
• Upholding hotel policies and procedures to maintain high standards of service.
• Serve guests in our prestige cocktail bar.
• Restock liquor, mixers, garnishes, and glassware as needed.
• Process payments using a point-of-sale (POS) system.
• Suggest drink pairings or specialty cocktails to guests.

To be successful in this role, you should possess:

• Customer service experience, with a strong commitment to delivering exceptional service.
• Attention to detail and organisational skills.
• IT proficiency, previous knowledge of hotel management systems and standard office software would be desirable.
• Strong communication skills.
• Previous hospitality experience is a plus but not essential