ADDITIONAL INFORMATION

Job Number25060256
Job CategoryRooms & Guest Services Operations
LocationSydney Harbour Marriott Hotel at Circular Quay, 30 Pitt Street, Sydney, New South Wales, Australia, 2000
SchedulePart Time
Located Remotely?N
Position Type Non-Management
Our Guest Relations Officer takes the initiative and delivers a wide range of services to make sure that guests thoroughly enjoy their experience. Whether setting up the buffet, clearing tables, communicating with the kitchen, welcoming, interacting and serving guests, or cleaning work areas and supplies, the Guest Relations Officer makes transactions feel like part of the experience.

POSITION SUMMARY

• Completing the opening preparation and pack-down duties to ensure that the Executive Lounge is prepared for service
• Warmly and graciously greet all guests upon arrival and bid guests farewell upon departure
• Answer incoming phone calls to the Executive Lounge
• Alert the kitchen if food/beverage needs to be replenished and promptly refill food/beverage items
• Complete food and beverage requisition for the next day’s delivery
• Restock, refill and clear counters and tables at the end of every shift
• Maintain a positive inter-departmental relationship through the hotel and with outside vendors
• Abide by NSW Responsible Service of Alcohol when serving alcohol to guests
• Serving each guest on a one-to-one basis with utmost courtesy
• Inspecting and maintaining overall cleanliness and appearance of the Executive Lounge, including temperature, lighting, and music
• Quickly clear dirty table settings and sanitize for the next seating
• Communicate VIP arrivals to designated personnel for escort and delivery of amenities, deliver food & beverage amenities to guests’ room daily as instructed

Please refer the Job description for details