The Assistant Executive Housekeeper assists the Executive Housekeeper in maintaining the highest standards in cleanliness of guest rooms, common areas and back of the house space, whilst overseeing the Laundry and Linen room operation.
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Deputizes the Executive Housekeeper in his/her absence
Directs and coaches the Housekeeping and the Laundry teams in their daily duties, ensuring needs of guests are attended to promptly and in line with Company standards
Monitor third party contractors that provide Housekeeping Department related services and ensure their contracted obligations are met consistently
Engages with suppliers and is consistently abreast of new trends and technology related to chemical usage and other supplies used in the housekeeping operation
Conduct frequent inspections of guest rooms, common areas and back of house space; raise maintenance requests as needed; see pending tasks through to completion
Overseas the in-house laundry operation, ensuring that the textile assets of the hotel are well taken care of. Provides the hotel and restaurants with the right quantity and quality of clean textiles
Schedule, organize and monitor periodic and seasonal deep cleaning of guest rooms (and its contents), common areas and back of house space; liaise with Engineering Department so that preventative maintenance can be carried out simultaneously
Control cleanliness and restocking of all in-room minibars; assure accurate posting of consumptions; manage inventory of minibar items
Assume care of in-door plants, floral arrangements and seasonal decorations in guest rooms and common areas
Undertake preventative pest control measures in guest rooms, common areas and back of house space
Manage Housekeeping stocks and uniforms for the entire hotel
Maintain highest standards of Quality Assurance and Guest Satisfaction in accordance with set KPIs
Ensure compliance with all applicable Company policies and procedures within the department
Performs duty management shifts