Discover a career where care goes both ways!

• Location - Hunters Hill
• Permanent Full-Time role (with WFH days once trained)
• $40.15 per hour plus not for profit salary packaging (pay less tax!)
• Flexible start and finish times – our Customer Care Centre operates 7am to 5.30pm Monday to Friday

Exciting things are happening at Catholic Healthcare! We are celebrating 30 years of providing care and we now have 5000+ employees working with us. Our Mission is to promote the dignity, life and spirituality of older people through connected and inclusive communities.
We are looking for a highly motivated Customer Care Officer to join our extremely busy Home & Community Services team based in Hunters Hill, Sydney. The Customer Care Team are at the heart of Catholic Healthcare and are responsible for providing a superior customer experience to our clients.
The Customer Care Officer works as part of a large collaborative team to ensure clients are provided with accurate and timely responses to their inquiries. This is an exceptionally busy position that requires strong organisation, time management, communication, and problem-solving skills. Due to the nature of supporting our customers, our team are flexible to share coverage for weekends and Public Holidays as needed (infrequent as shared across the team).

WITHIN THIS ROLE YOU’LL BE RESPONSIBLE FOR:

• answering phone calls from our valued Home and Community clients
• assisting with billing enquiries, transport requests, escalating requests for scheduling issues or additional services
• recording client incidents and complaint management
• supporting our Community Workers through answering calls on our staff line
• following process for each client/staff interaction and resolving issues to ensure client satisfaction and safety of our community workers

TO BE SUCCESSFUL IN THIS ROLE YOU’LL NEED:

• Experience in Aged Care Services or general customer service/administration
• An enthusiastic “Can Do” attitude
• Ability to identify issues, assist in solving them and adapt to changing circumstances
• Strong planning and organisation skills with a high attention to detail
• A passion to deliver an exceptional customer experience
• Extensive administration skills such as data entry & documentation, handling incidents & complaints, email & phone management
• Strong verbal and active listening skills
• An empathetic approach with the ability to make complexity simple
• An excellent telephone manner and ability to build rapport
• Digital literacy with PC based applications (Word, Excel, Email, Internet, database)
• Ability to work autonomously, as part of a busy dedicated team