SALARY – DEPENDANT ON EXPERIENCE

Advert - Closing date is 31/07/2025, please note we may close this advert early at managers discretion.

ABOUT US

Whaddon Healthcare is an innovative, well established CQC rated Outstanding GP Practice which also provides a range of specialist Community Services including Cardiology, Respiratory, Gynaecology and BLMK Long Covid Service.
We work over two purpose-built sites in Bletchley with a list size of 22,000 and growing.

PATIENT ADVISOR JOB SUMMARY

To ensure that patients are assisted courteously, efficiently and with empathy, and to support other members of the practice team in order that we may provide a caring and efficient service to the patients.
To act as the ‘first point of call’ for patients at the practice; receiving and directing them, answering their enquiries and where appropriate directing to other services.
The duties of the role are detailed below:

Education:

• GCSE or equivalent (required

Experience:

• Public Customer Service: 1 year (required)
• Reception/Call Centre: 1 year (required)
• database: 1 year (required)
• Microsoft Package: 1 year (required

3. ADMINISTRATIVE DUTIES

· To register new patients who are in the practice area and inform patients of practice facilities. Register patients on the clinical system ensuring all details needed for the registration authority are completed.
· To check and update patient addresses, telephone numbers and other contact information on the clinical system.
· To post outgoing letters at the end of each shift
· To undertake photocopying and faxing as needed, including photocopying patients’ notes when requested to do so.
· To phone patients for recall and data collection purposes and correctly record data in patient’s medical record.
· Make up registration packs (GMS1 & New Patient Health Check Form)
· Complete tasks sent via SYSTM1 (or any other clinical system or document management system which may replace these).
· Complete tasks put on the reception clipboard.
· Email referrals as requested by clinical team.
· Fax referrals and prescriptions as requested by clinicians or other administrators.
· Chase referrals with support of GP Support Administrator

6. GENERAL TASKS

· To ensure confidentiality is always maintained.
· Chaperone for the GP’s if requested to do so.
· To help with any other tasks that may require to be done to maintain efficient operation of the practice as requested by the clinical team or practice manager.
· To attend team meetings when scheduled
· To contribute to team working within the practice, offering support to, and seeking support from colleagues wherever possible
· To participate in appraisals and PDP (Personal Development Plan) and team training opportunities
· To promote equality of opportunity for both staff and patients, reflecting the fact that the practice operates in, and is part of, a diverse community.
· In certain circumstances it may be necessary to help cover for colleagues who are absent, or provide additional hours or take on additional duties in times of pressure/crisis.

PLEASE NOTE, CHANGES IN GOVERNMENT POLICY MAY RESULT IN A CHANGE IN WORKING HOURS OR ASSIGNED DUTIES.

Job Types: Part-time, Permanent
Pay: £8.60-£12.21 per hour
Expected hours: 30 per week

Benefits:

• Company pension
• On-site parking

Schedule:

• Monday to Friday
• Weekend availability

Education:

• GCSE or equivalent (required)

Experience:

• Public Customer Service: 1 year (required)
• Reception/Call Centre: 1 year (required)
• database: 1 year (required)
• Microsoft Package: 1 year (required)

Work Location: In person
Application deadline: 31/07/202