As our Parts & Service Advisor, you will be essential in delivering outstanding customer service and facilitating effective communication between customers and the service department. Your core skills in mechanical knowledge and automotive repair will enable you to assess customer needs accurately. With a focus on sales and upselling, you will promote additional services while ensuring customer satisfaction. Your premium experience in dealerships and mechanics will enhance your ability to provide expert advice. Join our team to contribute to a seamless service experience in a fast-paced automotive environment, where your time management and communication skills will shine.Estimating the cost and time needed for a wide range of repairs

• Welcoming customers and discussing their needs
• Answering customer inquires, either in person or on the phone
• Develop repair estimates by taking the cost of materials, supplies, and labour into consideration
• Prepare repair orders by detailing the vehicle’s problems or symptoms
• Connecting customers to the right auto technician
• Test-driving vehicles to confirm the customers’ vehicle is repaired as needed
• Maintaining automotive records by keeping track of problems and corrective actions

Service Advisor skills and qualifications

For Service Advisors to excel in their duties, they must have empathy. Also important is their knowledge of both the auto industry and their employer’s services. Some other necessary skills for Service Advisors include:

• Strong communication skills, both written and verbal
• Strong customer service skills in order to handle customer complaints and questions effectively
• Critical thinking, organization, time management and problem-solving skills to perform their job successfully
• Knowledge of digital technology including the ability to use the internet and the appropriate software
• Ability to interpret technical terms to the customers
• Patience to cope with different customers’ personalities
• Decision-making skills
• Proficiency with industry-specific software
• Analytical thinking

Service Advisor experience requirements
Candidates should have experience in the automotive industry, or knowledge of Vehicles and Parts. As it is a technical position, the right candidate should already be familiar with mechanical, automotive, and related technical terms.
A candidate should generally have a minimum of a high school diploma, GED, or equivalent. Any relevant education that prepares Service Advisors for the basic aspects of their job including communication, time management and taking direction would be an asset.
Pay dependant on knowledge and experiance
Job Type: Full-time
Pay: $40,000.00-$60,000.00 per year

Schedule:

• Monday to Friday

Work Location: In perso

• Strong communication skills, both written and verbal
• Strong customer service skills in order to handle customer complaints and questions effectively
• Critical thinking, organization, time management and problem-solving skills to perform their job successfully
• Knowledge of digital technology including the ability to use the internet and the appropriate software
• Ability to interpret technical terms to the customers
• Patience to cope with different customers’ personalities
• Decision-making skills
• Proficiency with industry-specific software
• Analytical thinkin