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Senior Engineering Manager - Voice Operations at UnitedHealth Group Canada
, , - Full Time
Skills Needed
Voice Engineering, Operations Management, Voip, Sip, Unified Communications, Cloud Based Services, Technical Leadership, Project Delivery, Communication Skills, Problem Solving, Automation, Vendor Management, Incident Management, Regulatory Compliance, Ai Tools, Monitoring Tools
Specialization
Candidates should have 8+ years of experience in voice engineering or operations, with at least 3 years in a leadership role. A solid knowledge of VoIP protocols, PBX systems, and unified communications platforms is essential.
Experience Required
Minimum 10 year(s)
Registered Nurse PRN at UnitedHealth Group Canada
Baltimore, Maryland, United States - Full Time
Skills Needed
Clinical Services, Infection Control, Care Coordination, Nursing Assessments, Patient Eligibility, Individualized Care Plans, Communication Skills, Organizational Skills
Specialization
Candidates must have a current and unrestricted RN licensure in the state of practice and current CPR certification. Preferred qualifications include at least 1 year of RN experience and strong communication and organizational skills.
Part Time Pharmacy Delivery Driver at UnitedHealth Group Canada
Erie, Pennsylvania, United States - Full Time
Skills Needed
Delivery Coordination, Customer Service, Map Reading, Documentation Processing, Pharmacy Operations, Communication, Time Management, Attention To Detail
Specialization
Candidates must have a High School Diploma or GED and a beginner level of computer proficiency. A valid driver's license and reliable transportation are also required.
Senior Manager Tech Support at UnitedHealth Group Canada
Cebu City, Central Visayas, Philippines - Full Time
Skills Needed
Leadership, Communication, Interpersonal Skills, Itil Framework, Itsm, Service Management, Organizational Skills, Multitasking, Attention To Detail, Windows Desktop Os, Office365, Mac, Helpdesk, Service Desk, Vendor Management, Root Cause Analysis
Specialization
Candidates must have a Bachelor's degree in a related field and at least 5 years of experience in IT Support and team management. Additionally, experience with improvement projects and knowledge of ITIL processes are required.
Experience Required
Minimum 5 year(s)
Vice President Product Management at UnitedHealth Group Canada
, karnataka, India - Full Time
Skills Needed
Product Management, Artificial Intelligence, Machine Learning, Data Science, Mlops, Data Quality, Ethical Ai, Stakeholder Management, Team Leadership, Strategic Planning, Market Analysis, Customer Engagement, Problem Solving, Communication, Mentoring, Innovation
Specialization
Candidates must have a bachelor's degree in a relevant field and over 20 years of experience in product management roles. Additionally, they should possess deep knowledge of AI concepts and experience in leading product teams.
Experience Required
Minimum 10 year(s)
Field Community Health Worker - Buncombe County at UnitedHealth Group Canada
Asheville, North Carolina, United States - Full Time
Skills Needed
Community Resources, Care Coordination, Member Education, Health Screenings, Telephonic Outreach, Care Plans, Preventative Health, Collaboration, Cultural Knowledge, Health Risk Assessments, Transitions Of Care, Engagement, Compliance, Transportation, Communication
Specialization
A High School Diploma or GED is required, along with at least one year of experience in community resources. Candidates must reside in Buncombe County for at least two years and have reliable transportation.
Six Sigma Consultant at UnitedHealth Group Canada
Noida, Uttar Pradesh, India - Full Time
Skills Needed
Six Sigma, Ai/Ml, Process Improvement, Technology Initiatives, Project Management, Lean, Analytical Skills, Training Skills, Presentation Skills, Communication Skills, Team Oriented, Problem Solving, Ms Visio, Excel, Word, Powerpoint
Specialization
Candidates must have a graduation degree with significant experience, preferably from a Tier 1 B-school, and be a certified Six Sigma Blackbelt. They should possess excellent knowledge of advanced technologies and structured problem-solving methodologies.
Experience Required
Minimum 10 year(s)
Senior Software Engineer I - ServiceNow at UnitedHealth Group Canada
Cebu City, Central Visayas, Philippines - Full Time
Skills Needed
Servicenow, Agile, Javascript, Python, Data Management, Service Automation, Service Catalog, Workflows, Integrations, Troubleshooting, Communication, Analytical Skills, Problem Solving, Collaboration, Customer Service Management, Portfolio Management
Specialization
Candidates must have 5+ years of ServiceNow development experience and 3+ years of experience with agile scrum methodology. A ServiceNow Certified Application Developer certification is required, along with strong communication and analytical skills.
Experience Required
Minimum 5 year(s)
Tech Project Consultant at UnitedHealth Group Canada
Cebu City, Central Visayas, Philippines - Full Time
Skills Needed
It Project Management, Healthcare, Team Oriented Skills, Communication Skills, Project Management Tools, It Infrastructure, Sdlc, Customer Service, Agile, Hipaa Compliance
Specialization
Candidates should have 3+ years of experience in IT project management, preferably in healthcare. Strong communication skills and experience with project management tools are essential.
Experience Required
Minimum 2 year(s)
PRN Registered Nurse - RN (Home Health) at UnitedHealth Group Canada
, , - Full Time
Skills Needed
Clinical Services, Care Coordination, Nursing Assessments, Patient Care, Communication Skills, Organizational Skills, Infection Control, Plan Development
Specialization
Candidates must have a current and unrestricted RN licensure in the state of practice and at least one year of clinical experience as a Registered Nurse. A valid driver's license and CPR certification are also required.
Experience Required
Minimum 2 year(s)
Personal Care Aide at UnitedHealth Group Canada
Havelock, North Carolina, United States - Full Time
Skills Needed
Personal Care, Communication Skills, Time Management, Organization Skills, Medication Reminder, Household Tasks, Patient Transfer, Meal Preparation, Ambulation Assistance, Hygiene Assistance, Temperature Measurement, Denture Care, Skin Care, Nail Care, Client Transportation, Flexible Hours
Specialization
Candidates must have a current driver's license, vehicle insurance, and the ability to work flexible hours. Preferred qualifications include 6+ months of home care experience and good communication and organizational skills.
Director Construction Projects at Export Development Canada
, North Carolina, United States - Full Time
Skills Needed
Program Management, Construction Oversight, Cost Management, Schedule Management, Electrical Systems, Mechanical Systems, Vendor Negotiation, Communication Skills, Interpersonal Skills, Data Center Design, Project Management, Risk Management, Quality Assurance, Autodesk, Primavera P6, Continuous Improvement
Specialization
Candidates must have a bachelor's degree in a relevant field and at least 20 years of experience in complex projects, particularly in the digital infrastructure space. Experience with electrical and mechanical systems, as well as demonstrated cost and schedule management skills, is essential.
Experience Required
Minimum 10 year(s)
Personal Caregiver at UnitedHealth Group Canada
Steubenville, Ohio, United States - Full Time
Skills Needed
Personal Care, Daily Living Activities, Meal Preparation, Client Monitoring, Medical Equipment Operation, Confidentiality, Flexible Hours, Cpr Certification
Specialization
Candidates must have a current driver's license, vehicle insurance, and reliable transportation. CPR certification is required, along with the ability to work independently and flexibly.
Personal Caregiver at UnitedHealth Group Canada
Fort Wright, Kentucky, United States - Full Time
Skills Needed
Personal Care, Daily Living Activities, Meal Preparation, Client Monitoring, Medical Equipment Operation, Confidentiality, Flexible Hours, Cpr Certification
Specialization
Candidates must have a current driver's license, vehicle insurance, and reliable transportation. CPR certification and the ability to work independently in various home situations are also required.
LPN Peds Home Care at UnitedHealth Group Canada
, Louisiana, United States - Full Time
Skills Needed
Licensed Practical Nurse, Patient Care, Clinical Services, Documentation, Care Coordination, Communication, Organizational Skills, Infection Control, Home Care Experience, Flexible Hours, Independent Work, Cpr Certification, Driver's License, Vehicle Insurance, Dependable Vehicle, Case Management
Specialization
Candidates must have a current and unrestricted LPN license in Louisiana and at least one year of experience as an LPN. CPR certification and a valid driver's license with vehicle insurance are also required.
Personal Caregiver at UnitedHealth Group Canada
Centerville, Ohio, United States - Full Time
Skills Needed
Personal Care, Daily Living Activities, Meal Preparation, Client Monitoring, Medical Equipment Operation, Confidentiality, Flexible Hours, Cpr Certification
Specialization
Candidates must have a current driver's license, vehicle insurance, and CPR certification. They should also be able to work flexible hours and function in various home situations.
Personal Caregiver at UnitedHealth Group Canada
Mayfield Heights, Ohio, United States - Full Time
Skills Needed
Personal Care, Daily Living Activities, Meal Preparation, Client Monitoring, Medical Equipment Operation, Confidentiality, Flexible Hours, Cpr Certification
Specialization
Candidates must have a current driver's license, vehicle insurance, and CPR certification. They should be able to work flexible hours and function in various home situations.
Personal Caregiver at UnitedHealth Group Canada
, , - Full Time
Skills Needed
Personal Care, Daily Living Activities, Meal Preparation, Client Monitoring, Medical Equipment Operation, Confidentiality, Flexible Hours, Cpr Certification, Transportation, Home Care Experience
Specialization
Candidates must have a current driver's license, CPR certification, and the ability to work flexible hours. Experience in home care is preferred but not mandatory.
Personal Care Aide at UnitedHealth Group Canada
Fort Wright, Kentucky, United States - Full Time
Skills Needed
Personal Care, Daily Living Activities, Meal Preparation, Client Monitoring, Medical Equipment Operation, Confidentiality, Flexible Hours, Cpr Certification
Specialization
Candidates must have a current driver's license, vehicle insurance, and reliable transportation, along with CPR certification. The ability to work flexible hours and independently in various home situations is also required.
Personal Caregiver at UnitedHealth Group Canada
, , - Full Time
Skills Needed
Personal Care, Daily Living Activities, Meal Preparation, Client Monitoring, Medical Equipment Operation, Confidentiality, Flexible Hours, Cpr Certification
Specialization
Candidates must have a current driver's license, vehicle insurance, and CPR certification. They should also be able to work flexible hours and function in various home situations.
Senior Engineering Manager - Voice Operations at UnitedHealth Group Canada
, , -
Full Time

Start Date

Immediate

Expiry Date

24 Jan, 26

Salary

0.0

Posted On

26 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Voice Engineering, Operations Management, VoIP, SIP, Unified Communications, Cloud-Based Services, Technical Leadership, Project Delivery, Communication Skills, Problem-Solving, Automation, Vendor Management, Incident Management, Regulatory Compliance, AI Tools, Monitoring Tools

Industry

Hospitals and Health Care

Description
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. We are seeking a strategic and technically proficient Senior Manager of Engineering to lead our Voice Operations team. This role is responsible for overseeing the design, deployment, and operational support of voice services, including VoIP, SIP, unified communications, and legacy telephony systems. The ideal candidate will bring deep expertise in voice technologies, solid leadership skills, and a passion for driving operational excellence and innovation. Primary Responsibilities: Lead and manage a team of voice engineers and operations specialists Oversee the architecture, implementation, and maintenance of voice platforms (VoIP, SIP, PBX, SBCs, etc.). Ensure high availability, performance, and security of voice services across the enterprise. Collaborate with cross-functional teams including IT, Network Engineering, Security, and Service Desk Drive automation and modernization initiatives within voice operations Manage vendor relationships and service contracts related to voice infrastructure Develop and maintain operational KPIs, SLAs, and capacity planning metrics Provide escalation support and incident management for voice-related issues Stay current with industry trends and emerging technologies in voice and unified communications Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: 8+ years of experience in voice engineering or operations, with at least 3 years in a leadership role Solid knowledge of VoIP protocols (SIP, RTP), PBX systems, SBCs, and unified communications platforms (e.g., Cisco, Microsoft Teams) Experience with cloud-based voice services and hybrid environments Proven track record of leading technical teams and delivering complex projects Proven excellent communication, organizational, and problem-solving skills Preferred Qualifications: Experience with voice monitoring and troubleshooting tools (e.g., Wireshark, SolarWinds) Experience with automation tools and scripting (Python, PowerShell) Experience building and leveraging AI tools Familiar with the Service Now platform Knowledge of regulatory compliance (e.g., E911) At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Optum is a drug-free workplace. © 2025 Optum Global Solutions (Philippines) Inc. All rights reserved.

How To Apply:

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Responsibilities
Lead and manage a team of voice engineers and operations specialists while overseeing the architecture, implementation, and maintenance of voice platforms. Ensure high availability, performance, and security of voice services across the enterprise.
Senior Engineering Manager - Voice Operations at UnitedHealth Group Canada
, , - Full Time
Skills Needed
Voice Engineering, Operations Management, Voip, Sip, Unified Communications, Cloud Based Services, Technical Leadership, Project Delivery, Communication Skills, Problem Solving, Automation, Vendor Management, Incident Management, Regulatory Compliance, Ai Tools, Monitoring Tools
Specialization
Candidates should have 8+ years of experience in voice engineering or operations, with at least 3 years in a leadership role. A solid knowledge of VoIP protocols, PBX systems, and unified communications platforms is essential.
Experience Required
Minimum 10 year(s)
Registered Nurse PRN at UnitedHealth Group Canada
Baltimore, Maryland, United States - Full Time
Skills Needed
Clinical Services, Infection Control, Care Coordination, Nursing Assessments, Patient Eligibility, Individualized Care Plans, Communication Skills, Organizational Skills
Specialization
Candidates must have a current and unrestricted RN licensure in the state of practice and current CPR certification. Preferred qualifications include at least 1 year of RN experience and strong communication and organizational skills.
Part Time Pharmacy Delivery Driver at UnitedHealth Group Canada
Erie, Pennsylvania, United States - Full Time
Skills Needed
Delivery Coordination, Customer Service, Map Reading, Documentation Processing, Pharmacy Operations, Communication, Time Management, Attention To Detail
Specialization
Candidates must have a High School Diploma or GED and a beginner level of computer proficiency. A valid driver's license and reliable transportation are also required.
Senior Manager Tech Support at UnitedHealth Group Canada
Cebu City, Central Visayas, Philippines - Full Time
Skills Needed
Leadership, Communication, Interpersonal Skills, Itil Framework, Itsm, Service Management, Organizational Skills, Multitasking, Attention To Detail, Windows Desktop Os, Office365, Mac, Helpdesk, Service Desk, Vendor Management, Root Cause Analysis
Specialization
Candidates must have a Bachelor's degree in a related field and at least 5 years of experience in IT Support and team management. Additionally, experience with improvement projects and knowledge of ITIL processes are required.
Experience Required
Minimum 5 year(s)
Vice President Product Management at UnitedHealth Group Canada
, karnataka, India - Full Time
Skills Needed
Product Management, Artificial Intelligence, Machine Learning, Data Science, Mlops, Data Quality, Ethical Ai, Stakeholder Management, Team Leadership, Strategic Planning, Market Analysis, Customer Engagement, Problem Solving, Communication, Mentoring, Innovation
Specialization
Candidates must have a bachelor's degree in a relevant field and over 20 years of experience in product management roles. Additionally, they should possess deep knowledge of AI concepts and experience in leading product teams.
Experience Required
Minimum 10 year(s)
Field Community Health Worker - Buncombe County at UnitedHealth Group Canada
Asheville, North Carolina, United States - Full Time
Skills Needed
Community Resources, Care Coordination, Member Education, Health Screenings, Telephonic Outreach, Care Plans, Preventative Health, Collaboration, Cultural Knowledge, Health Risk Assessments, Transitions Of Care, Engagement, Compliance, Transportation, Communication
Specialization
A High School Diploma or GED is required, along with at least one year of experience in community resources. Candidates must reside in Buncombe County for at least two years and have reliable transportation.
Six Sigma Consultant at UnitedHealth Group Canada
Noida, Uttar Pradesh, India - Full Time
Skills Needed
Six Sigma, Ai/Ml, Process Improvement, Technology Initiatives, Project Management, Lean, Analytical Skills, Training Skills, Presentation Skills, Communication Skills, Team Oriented, Problem Solving, Ms Visio, Excel, Word, Powerpoint
Specialization
Candidates must have a graduation degree with significant experience, preferably from a Tier 1 B-school, and be a certified Six Sigma Blackbelt. They should possess excellent knowledge of advanced technologies and structured problem-solving methodologies.
Experience Required
Minimum 10 year(s)
Senior Software Engineer I - ServiceNow at UnitedHealth Group Canada
Cebu City, Central Visayas, Philippines - Full Time
Skills Needed
Servicenow, Agile, Javascript, Python, Data Management, Service Automation, Service Catalog, Workflows, Integrations, Troubleshooting, Communication, Analytical Skills, Problem Solving, Collaboration, Customer Service Management, Portfolio Management
Specialization
Candidates must have 5+ years of ServiceNow development experience and 3+ years of experience with agile scrum methodology. A ServiceNow Certified Application Developer certification is required, along with strong communication and analytical skills.
Experience Required
Minimum 5 year(s)
Tech Project Consultant at UnitedHealth Group Canada
Cebu City, Central Visayas, Philippines - Full Time
Skills Needed
It Project Management, Healthcare, Team Oriented Skills, Communication Skills, Project Management Tools, It Infrastructure, Sdlc, Customer Service, Agile, Hipaa Compliance
Specialization
Candidates should have 3+ years of experience in IT project management, preferably in healthcare. Strong communication skills and experience with project management tools are essential.
Experience Required
Minimum 2 year(s)
PRN Registered Nurse - RN (Home Health) at UnitedHealth Group Canada
, , - Full Time
Skills Needed
Clinical Services, Care Coordination, Nursing Assessments, Patient Care, Communication Skills, Organizational Skills, Infection Control, Plan Development
Specialization
Candidates must have a current and unrestricted RN licensure in the state of practice and at least one year of clinical experience as a Registered Nurse. A valid driver's license and CPR certification are also required.
Experience Required
Minimum 2 year(s)
Personal Care Aide at UnitedHealth Group Canada
Havelock, North Carolina, United States - Full Time
Skills Needed
Personal Care, Communication Skills, Time Management, Organization Skills, Medication Reminder, Household Tasks, Patient Transfer, Meal Preparation, Ambulation Assistance, Hygiene Assistance, Temperature Measurement, Denture Care, Skin Care, Nail Care, Client Transportation, Flexible Hours
Specialization
Candidates must have a current driver's license, vehicle insurance, and the ability to work flexible hours. Preferred qualifications include 6+ months of home care experience and good communication and organizational skills.
Director Construction Projects at Export Development Canada
, North Carolina, United States - Full Time
Skills Needed
Program Management, Construction Oversight, Cost Management, Schedule Management, Electrical Systems, Mechanical Systems, Vendor Negotiation, Communication Skills, Interpersonal Skills, Data Center Design, Project Management, Risk Management, Quality Assurance, Autodesk, Primavera P6, Continuous Improvement
Specialization
Candidates must have a bachelor's degree in a relevant field and at least 20 years of experience in complex projects, particularly in the digital infrastructure space. Experience with electrical and mechanical systems, as well as demonstrated cost and schedule management skills, is essential.
Experience Required
Minimum 10 year(s)
Personal Caregiver at UnitedHealth Group Canada
Steubenville, Ohio, United States - Full Time
Skills Needed
Personal Care, Daily Living Activities, Meal Preparation, Client Monitoring, Medical Equipment Operation, Confidentiality, Flexible Hours, Cpr Certification
Specialization
Candidates must have a current driver's license, vehicle insurance, and reliable transportation. CPR certification is required, along with the ability to work independently and flexibly.
Personal Caregiver at UnitedHealth Group Canada
Fort Wright, Kentucky, United States - Full Time
Skills Needed
Personal Care, Daily Living Activities, Meal Preparation, Client Monitoring, Medical Equipment Operation, Confidentiality, Flexible Hours, Cpr Certification
Specialization
Candidates must have a current driver's license, vehicle insurance, and reliable transportation. CPR certification and the ability to work independently in various home situations are also required.
LPN Peds Home Care at UnitedHealth Group Canada
, Louisiana, United States - Full Time
Skills Needed
Licensed Practical Nurse, Patient Care, Clinical Services, Documentation, Care Coordination, Communication, Organizational Skills, Infection Control, Home Care Experience, Flexible Hours, Independent Work, Cpr Certification, Driver's License, Vehicle Insurance, Dependable Vehicle, Case Management
Specialization
Candidates must have a current and unrestricted LPN license in Louisiana and at least one year of experience as an LPN. CPR certification and a valid driver's license with vehicle insurance are also required.
Personal Caregiver at UnitedHealth Group Canada
Centerville, Ohio, United States - Full Time
Skills Needed
Personal Care, Daily Living Activities, Meal Preparation, Client Monitoring, Medical Equipment Operation, Confidentiality, Flexible Hours, Cpr Certification
Specialization
Candidates must have a current driver's license, vehicle insurance, and CPR certification. They should also be able to work flexible hours and function in various home situations.
Personal Caregiver at UnitedHealth Group Canada
Mayfield Heights, Ohio, United States - Full Time
Skills Needed
Personal Care, Daily Living Activities, Meal Preparation, Client Monitoring, Medical Equipment Operation, Confidentiality, Flexible Hours, Cpr Certification
Specialization
Candidates must have a current driver's license, vehicle insurance, and CPR certification. They should be able to work flexible hours and function in various home situations.
Personal Caregiver at UnitedHealth Group Canada
, , - Full Time
Skills Needed
Personal Care, Daily Living Activities, Meal Preparation, Client Monitoring, Medical Equipment Operation, Confidentiality, Flexible Hours, Cpr Certification, Transportation, Home Care Experience
Specialization
Candidates must have a current driver's license, CPR certification, and the ability to work flexible hours. Experience in home care is preferred but not mandatory.
Personal Care Aide at UnitedHealth Group Canada
Fort Wright, Kentucky, United States - Full Time
Skills Needed
Personal Care, Daily Living Activities, Meal Preparation, Client Monitoring, Medical Equipment Operation, Confidentiality, Flexible Hours, Cpr Certification
Specialization
Candidates must have a current driver's license, vehicle insurance, and reliable transportation, along with CPR certification. The ability to work flexible hours and independently in various home situations is also required.
Personal Caregiver at UnitedHealth Group Canada
, , - Full Time
Skills Needed
Personal Care, Daily Living Activities, Meal Preparation, Client Monitoring, Medical Equipment Operation, Confidentiality, Flexible Hours, Cpr Certification
Specialization
Candidates must have a current driver's license, vehicle insurance, and CPR certification. They should also be able to work flexible hours and function in various home situations.