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Supervisor Command Center at Redflex Traffic Systems Canada Limited a Verra Mobility Company
Mesa, Arizona, United States - Full Time
Skills Needed
Incident Management, Device Troubleshooting, Performance Optimization, Work Order Management, Sla Adherence, Customer Service, Network Management, Ticketing Systems, Microsoft Office, Problem Solving, Time Management, Priority Management
Specialization
Requires a high school GED or associate degree and at least 2 years of experience in customer service or systems troubleshooting. Must be able to work all shifts in a 24/7/365 environment and pass a fingerprinting background assessment.
Experience Required
Minimum 2 year(s)
Operations Technician I at Redflex Traffic Systems Canada Limited a Verra Mobility Company
Mesa, Arizona, United States - Full Time
Skills Needed
Remote Troubleshooting, Network Troubleshooting, Data Management, Ticket Administration, Agile Scrum, Powershell, Python, Visual Basic, Microsoft Power Bi, Microsoft Visio, Sla Compliance, Work Order Management
Specialization
Requires a degree in IT or Computer Science or two years of experience in operations and remote troubleshooting. Preferred qualifications include Agile Scrum certification and proficiency in scripting languages like Python or PowerShell.
Experience Required
Minimum 2 year(s)
Supervisor Field Services at Redflex Traffic Systems Canada Limited a Verra Mobility Company
, California, United States - Full Time
Skills Needed
Field Service Management, Team Leadership, California Prevailing Wage Compliance, Sla Management, Kpi Monitoring, Vendor Management, Labor Planning, Operational Efficiency, Technical Support, Cost Control, Safety Compliance, Performance Coaching
Specialization
Requires a high school diploma and at least 3 years of experience in field services with 1+ year in a supervisory role. Must have working knowledge of California prevailing wage laws and strong organizational skills.
Experience Required
Minimum 2 year(s)
Senior Manager, Category Manager, Information Technology at Redflex Traffic Systems Canada Limited a Verra Mobility Company
Mesa, Arizona, United States - Full Time
Skills Needed
It Category Management, Strategic Sourcing, Vendor Negotiation, Cloud Economics, Software Licensing, Tco Analysis, Stakeholder Management, Contract Lifecycle Management, Risk Management, Financial Modeling, Executive Communication, Supplier Governance, Rfx Development, Digital Transformation, Procure To Pay, Change Management
Specialization
Requires a bachelor's degree and 8-10+ years of progressive IT category management experience, with deep expertise in enterprise software and cloud procurement. Must possess strong executive communication skills and a proven track record of negotiating complex contracts with global technology suppliers.
Experience Required
Minimum 10 year(s)
Senior Operations Technician at Redflex Traffic Systems Canada Limited a Verra Mobility Company
Mesa, Arizona, United States - Full Time
Skills Needed
Remote Troubleshooting, Network Operations, Data Management, Ticket Administration, Sla Compliance, Agile Scrum, Powershell, Python, Visual Basic, Microsoft Power Bi, Microsoft Visio, Roadside Monitoring, Technical Support, Incident Management, System Troubleshooting, Data Interpretation
Specialization
Requires a Bachelor's or Associate's degree in IT/Computer Science or 5 years of experience in operations and remote troubleshooting. Preferred qualifications include Agile Scrum certification and proficiency in scripting languages like Python or PowerShell.
Experience Required
Minimum 5 year(s)
Lead Processor at Redflex Traffic Systems Canada Limited a Verra Mobility Company
Mesa, Arizona, United States - Full Time
Skills Needed
Leadership, Coaching, Training, Problem Solving, Analytical Skills, Communication, Multi Tasking, Conflict Management, Decision Making, Organizational Skills, O365 Suite, Reporting Databases, Customer Centric Mindset, Continuous Improvement, Strategic Planning
Specialization
Candidates must have a high school diploma or GED, with college experience preferred, and demonstrate strong leadership and analytical capabilities. Proficiency in the O365 suite and the ability to pass a fingerprinting background assessment are required.
Experience Required
Minimum 2 year(s)
Lead Processing Specialist at Redflex Traffic Systems Canada Limited a Verra Mobility Company
Columbia, Maryland, United States - Full Time
Skills Needed
Data Entry, Team Leadership, Critical Thinking, Time Management, Quality Assurance, Process Improvement, Training, Problem Solving, Communication, Reporting, Workflow Management, Conflict Resolution, Administrative Support, Technical Knowledge, Collaboration
Specialization
Candidates must have a high school diploma or equivalent and at least two years of comparable administrative experience. Strong PC skills, excellent communication abilities, and the capacity to solve complex problems under pressure are required.
Experience Required
Minimum 2 year(s)
Information Security Analyst at Redflex Traffic Systems Canada Limited a Verra Mobility Company
New York, New York, United States - Full Time
Skills Needed
Siem, Firewalls, Network Security, Incident Response, Threat Intelligence, Log Analysis, Vulnerability Assessment, Tcp/Ip, Http, Dns, Smtp, Ftp, Windows Event Logging, Syslog, Dlp, Intrusion Prevention Systems
Specialization
Candidates must have at least one year of experience as an information security analyst or two years in a technical IT role. A bachelor's degree in Information Technology or a high school diploma with relevant experience is required.
Experience Required
Minimum 2 year(s)
Supervisor Command Center at Redflex Traffic Systems Canada Limited a Verra Mobility Company
Mesa, Arizona, United States -
Full Time

Start Date

Immediate

Expiry Date

28 Aug, 26

Salary

0.0

Posted On

30 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Incident Management, Device Troubleshooting, Performance Optimization, Work Order Management, SLA Adherence, Customer Service, Network Management, Ticketing Systems, Microsoft Office, Problem Solving, Time Management, Priority Management

Industry

technology;Information and Internet

Description
Position Overview: Provides remote support and incident management for 4 of the VCC pillars using device troubleshooting, photographic evaluation, and performance optimization. This position will require strong attention to detail, a high level of quality, strong problem-solving skills, dependability and demonstrated priority and time management skills. This position is part of our Field Service Organization. Essential Responsibilities: Troubleshoot and provide corrective action via a web-based repair program or direct communication with a field service technician(s) Manage and correlate multiple events to a single incident Work with multiple internal and external teams to restore service in a timely manner Communicate with customers and internal teams throughout an incident/repair Provide expert work order management through driving, following up and closure of assigned trouble tickets. Adhere to customer-specific procedures and Service Level Agreements (SLA) as well as team KPI’s Ability to work in a fast-paced operational environment Able to recognize issues/defects that will impact implementation and monitoring Make recommendations based on customer expectations Effectively manage customer expectations (status and clear description of activities) Ability to work independently with minimal supervision Ability to manage multiple tasks on time, including ticket administration, communications, and follow up activities Ability to learn in an 'on-the-job' training environment Ability to work all shifts in a 7x24x365 environment including rotating on call coverage Review of existing Red-Light Camera locations, including still images and video (pre and post process) to ensure the equipment is working properly and captured images are of the highest quality Qualifications: High school GED or equivalent 2 years of work experience in a role whose primary function covers one of the below areas or an associate degree. Customer service (Internal or Customer facing) Basic to intermediate troubleshooting of systems Microsoft office proficiency General awareness of computer systems, network management or ticketing systems Successful completion of the Nlets fingerprinting background assessment Verra Mobility Values An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation. Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous. Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease. Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others. With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. .
Responsibilities
Provides remote support and incident management for VCC pillars through device troubleshooting and photographic evaluation. Manages work orders and coordinates with internal and external teams to restore service and meet SLAs.
Supervisor Command Center at Redflex Traffic Systems Canada Limited a Verra Mobility Company
Mesa, Arizona, United States - Full Time
Skills Needed
Incident Management, Device Troubleshooting, Performance Optimization, Work Order Management, Sla Adherence, Customer Service, Network Management, Ticketing Systems, Microsoft Office, Problem Solving, Time Management, Priority Management
Specialization
Requires a high school GED or associate degree and at least 2 years of experience in customer service or systems troubleshooting. Must be able to work all shifts in a 24/7/365 environment and pass a fingerprinting background assessment.
Experience Required
Minimum 2 year(s)
Operations Technician I at Redflex Traffic Systems Canada Limited a Verra Mobility Company
Mesa, Arizona, United States - Full Time
Skills Needed
Remote Troubleshooting, Network Troubleshooting, Data Management, Ticket Administration, Agile Scrum, Powershell, Python, Visual Basic, Microsoft Power Bi, Microsoft Visio, Sla Compliance, Work Order Management
Specialization
Requires a degree in IT or Computer Science or two years of experience in operations and remote troubleshooting. Preferred qualifications include Agile Scrum certification and proficiency in scripting languages like Python or PowerShell.
Experience Required
Minimum 2 year(s)
Supervisor Field Services at Redflex Traffic Systems Canada Limited a Verra Mobility Company
, California, United States - Full Time
Skills Needed
Field Service Management, Team Leadership, California Prevailing Wage Compliance, Sla Management, Kpi Monitoring, Vendor Management, Labor Planning, Operational Efficiency, Technical Support, Cost Control, Safety Compliance, Performance Coaching
Specialization
Requires a high school diploma and at least 3 years of experience in field services with 1+ year in a supervisory role. Must have working knowledge of California prevailing wage laws and strong organizational skills.
Experience Required
Minimum 2 year(s)
Senior Manager, Category Manager, Information Technology at Redflex Traffic Systems Canada Limited a Verra Mobility Company
Mesa, Arizona, United States - Full Time
Skills Needed
It Category Management, Strategic Sourcing, Vendor Negotiation, Cloud Economics, Software Licensing, Tco Analysis, Stakeholder Management, Contract Lifecycle Management, Risk Management, Financial Modeling, Executive Communication, Supplier Governance, Rfx Development, Digital Transformation, Procure To Pay, Change Management
Specialization
Requires a bachelor's degree and 8-10+ years of progressive IT category management experience, with deep expertise in enterprise software and cloud procurement. Must possess strong executive communication skills and a proven track record of negotiating complex contracts with global technology suppliers.
Experience Required
Minimum 10 year(s)
Senior Operations Technician at Redflex Traffic Systems Canada Limited a Verra Mobility Company
Mesa, Arizona, United States - Full Time
Skills Needed
Remote Troubleshooting, Network Operations, Data Management, Ticket Administration, Sla Compliance, Agile Scrum, Powershell, Python, Visual Basic, Microsoft Power Bi, Microsoft Visio, Roadside Monitoring, Technical Support, Incident Management, System Troubleshooting, Data Interpretation
Specialization
Requires a Bachelor's or Associate's degree in IT/Computer Science or 5 years of experience in operations and remote troubleshooting. Preferred qualifications include Agile Scrum certification and proficiency in scripting languages like Python or PowerShell.
Experience Required
Minimum 5 year(s)
Lead Processor at Redflex Traffic Systems Canada Limited a Verra Mobility Company
Mesa, Arizona, United States - Full Time
Skills Needed
Leadership, Coaching, Training, Problem Solving, Analytical Skills, Communication, Multi Tasking, Conflict Management, Decision Making, Organizational Skills, O365 Suite, Reporting Databases, Customer Centric Mindset, Continuous Improvement, Strategic Planning
Specialization
Candidates must have a high school diploma or GED, with college experience preferred, and demonstrate strong leadership and analytical capabilities. Proficiency in the O365 suite and the ability to pass a fingerprinting background assessment are required.
Experience Required
Minimum 2 year(s)
Lead Processing Specialist at Redflex Traffic Systems Canada Limited a Verra Mobility Company
Columbia, Maryland, United States - Full Time
Skills Needed
Data Entry, Team Leadership, Critical Thinking, Time Management, Quality Assurance, Process Improvement, Training, Problem Solving, Communication, Reporting, Workflow Management, Conflict Resolution, Administrative Support, Technical Knowledge, Collaboration
Specialization
Candidates must have a high school diploma or equivalent and at least two years of comparable administrative experience. Strong PC skills, excellent communication abilities, and the capacity to solve complex problems under pressure are required.
Experience Required
Minimum 2 year(s)
Information Security Analyst at Redflex Traffic Systems Canada Limited a Verra Mobility Company
New York, New York, United States - Full Time
Skills Needed
Siem, Firewalls, Network Security, Incident Response, Threat Intelligence, Log Analysis, Vulnerability Assessment, Tcp/Ip, Http, Dns, Smtp, Ftp, Windows Event Logging, Syslog, Dlp, Intrusion Prevention Systems
Specialization
Candidates must have at least one year of experience as an information security analyst or two years in a technical IT role. A bachelor's degree in Information Technology or a high school diploma with relevant experience is required.
Experience Required
Minimum 2 year(s)