The FOOD + BEVERAGE SUPERVISOR position provides a unique opportunity for passionate hospitality professionals who are looking to build experience towards their ongoing career development, and build the foundations of supervising and leading in a high-volume, guest-focused environment.
This role involves floor management in a very busy and fast-paced environment, team coaching + leadership, and effective execution of administrative duties, while providing a superior level of guest engagement and experience.
We are seeking a candidate with a passion for hospitality, combination of skills and experience that include operational excellence in a high-volume business, as well as a proven track record for outstanding food + beverage service, staff management, safety + compliance, a solid understanding of event execution, reservation systems and team leadership.
Reporting to the Assistant General Manager, you will be responsible for supervising F+B operations.
Please note: This is a seasonal position with the opportunity for long-term employment, based on performance and evolving business needs.

REQUIREMENTS

• 1-2 years of progressive front of house experience in a high volume fine or casual dining environment
• Previous experience as a trainer and able to mentor to large staff teams
• Extensive food + beverage knowledge a must
• Experience working in various FOH restaurant roles a bonus
• WSET or similar certification preferable
• Experience with Open Table, Silverware, Microsoft Office and Outlook is a bonus
• Experience in dealing with multiple departments as it relates to the running of a restaurant e.g. marketing, R+M, finance etc.,
• Demonstrated patience, tact and diplomacy while leading and working alongside a diverse team of industry professionals
• Ability to multi-task, remain cool and keep up in a fast paced environment
• Excellent interpersonal and communication experience, both verbal & written
• Flexible to work early mornings and weekends and holidays
• Smart serve certified
• Good time management skills to balance both administrative tasks and floor management
• Demonstrate a drive and motivation for professional development
• Ability to follow up and follow through with assigned tasks and deadlines to completion

WHILE ON SHIFT YOUR ROLE WILL INCLUDE, BUT NOT BE LIMITED TO:

• Understanding, adhering to and executing all F+B operational policies + procedures, standards and training programs
• Providing hands-on leadership and guidance to frontline staff to ensure smooth, efficient day-to-day operations and a consistently high level of guest service.
• Proactively managing floor operations, addressing any guest concerns or service challenges with professionalism and urgency to uphold the brand’s standard of excellence.
• Fostering a positive, collaborative, and team-focused environment, while motivating staff and encouraging accountability, communication, and growth.
• Completing light administrative duties as required, supporting the operational needs of the department and assisting with documentation, reporting, and communication as needed.
• Ensuring a unique and genuine guest experience by empowering staff to resolve issues, while acting as a supportive and active leader who will manage situations as they evolve
• Monitoring and managing service, quality, health + safety and cleanliness
• Ensuring that AGCO, municipal and provincial laws are being adhered to
• Working in tandem with the host team to ensure all reservations are input correctly and honored in a timely fashion and making sure that the reservation book is being utilized correctly to maximize sales whilst balancing guest satisfaction and comfort