VISA DOCUMENTATION AGENT (12 MONTH FTC)

Salary – £25,397 - £27,000
Location – Wandsworth, London, SW18 1UN
Working Style – Office based + Varying shifts.

WHY JOIN US?

Recognised as a Great Place to Work for two consecutive years, we are expanding our operations in London and seeking enthusiastic Customer Service Representatives to join us at our newly revamped offices in the City of London.
Join our vibrant, global family at TLScontact, where we collaborate with governments worldwide to facilitate seamless visa and consular services for travellers and citizens alike. With a rich history in visa processing, we are pioneers in applying our expertise to various government and citizen services, driving digital transformation and enhancing customer satisfaction.
As an international powerhouse operating across 90 countries, with 150+ visa application centres and processing millions of applications annually, we are on the lookout for passionate individuals to join our team.
Are you ready for an exciting adventure in a dynamic, international environment? Eager to be part of a diverse and inclusive team, united by our shared dedication? If so, you are in the right place!

REQUIRED SKILLS AND EXPERIENCE:

• Strong communication and interpersonal skills.
• Administrative proficiency with computer systems.
• Excellent spoken and written English; fluency in any other language is an advantage
• Prior customer service experience, preferably in a client-facing role.
• Ability to build rapport and maintain relationships with diverse clientele.
• Attention to detail and the ability to work autonomously.
• Self-motivation and reliability, with excellent time management skills.
• Experience of working face-to-face in a customer service role or retail environment
• Working in a fast-paced multi-cultural collaborative team environment, and at times in a high- pressure environment during high seasons
• Experience in a Public Sector / Government client working environment is a plus.

As a Visa Documentation Officer, you will be the first point of contact for visa applicants, ensuring a seamless and positive experience throughout the process. Your responsibilities will include:

• Providing exceptional client service, guiding applicants through visa requirements.
• Managing visa applications in accordance with established procedures.
• Handle customer complaints assertively and efficiently, and handle difficult customers with diplomacy
• Welcoming applicants, assisting with application completion, biometric data collection and documentation.
• Engaging with applicants to deliver outstanding service and support.
• Maintaining accurate records and following administrative processes diligently.
• Ensuring professionalism and a friendly demeanour at all times.