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Head of Quality & Compliance (Call Center) at Lytegen
Ajitgarh, Punjab, India - Full Time
Skills Needed
Call Center Leadership, Outbound Sales, Hiring, Performance Management, Training, Quality Assurance, Operations Management, Scheduling, Communication, Coaching, Crm, Dialers, Team Building, Kpi Management, Data Management, Sales Metrics
Specialization
Candidates must have at least 7 years of experience in call center or BPO operations, with a focus on managing outbound sales teams. A proven track record in hiring and scaling teams, along with strong communication and coaching skills, is essential.
Experience Required
Minimum 10 year(s)
San Antonio 33 CFT - Cross Functional Rep - Part-Time at HEB eFulfillment Center Leander Texas
San Antonio, Texas, United States - Full Time
Skills Needed
Customer Service, Interpersonal Skills, Communication Skills, Attention To Detail, Adaptability, Inventory Control, Food Safety, Sanitation, Teamwork, Problem Solving, Sales Techniques, Flexibility, Technical Knowledge, Time Management, Physical Stamina, Multi Tasking
Specialization
A high school diploma or equivalent is required, along with at least 6 months of experience in H-E-B Store operations. Strong customer service and interpersonal skills are essential for this role.
Docent de competències digitals per a la ciutadania - Tarragona i Terres de at thePower
Tarragona, Catalonia, Spain - Full Time
Skills Needed
Digital Competence, Teaching Skills, Adaptability, Cybersecurity, Mobile Device Usage, Catalan Language, Actic Certification
Specialization
The trainer must have a minimum of 200 hours of demonstrable training experience and a C1 certification in Catalan. Additionally, they should possess a mid-level ACTIC certification and be adaptable to the needs of different groups.
Universal Branch Representative I - West Broad Branch at Virginia Credit Union
Richmond, Virginia, United States - Full Time
Skills Needed
Customer Service, Cash Handling, Cross Selling, Problem Solving, Communication, Public Relations, Interpersonal Skills, Judgment, Leadership, Flexibility, Knowledge Of Financial Products, Teller Functions, Member Service, Risk Management, Loan Knowledge, Notary Certification
Specialization
Candidates should have a high school diploma or equivalent, with some college education preferred. Customer service experience, particularly in a financial institution, and cash handling experience are also required.
Restaurant Manager West Palm Beach at Flanigans Enterprises
West Palm Beach, Florida, United States - Full Time
Skills Needed
Food Management Certification, Ownership Mentality, Scheduling Flexibility, Employee Evaluations, Basic Math Skills, Basic Computer Skills, Health Code Standards, Interviewing Skills, Communication Skills, Mobility, Kitchen Equipment Operation, Dress And Grooming Standards
Specialization
Candidates must have a current food management certification and demonstrate an ownership mentality. Flexibility in scheduling and the ability to transfer to different locations are also required.
Experience Required
Minimum 2 year(s)
Conseiller Commercial (F/H) - CDI - Dpt 36 at AXA
, , France - Full Time
Skills Needed
Sales, Client Relationship, Negotiation, Autonomy, Team Spirit, Empathy, Social Protection, Customer Service, Digital Tools, Insurance Products
Specialization
A successful first experience in sales or client relations is required. Candidates should be dynamic, enjoy negotiation, and possess a valid driver's license.
Conseiller Commercial (F/H) - 18 at AXA
, , France - Full Time
Skills Needed
Sales, Customer Relationship, Negotiation, Autonomy, Team Spirit, Empathy, Social Protection, Client Retention, Digital Tools, Insurance Products
Specialization
Candidates should have a successful experience in sales or customer relations and possess a valid driver's license. They should be dynamic, enjoy negotiation, and be able to work both independently and as part of a team.
Claims Representative - Owatonna, MN at Federated Mutual Insurance Company
Owatonna, Minnesota, United States - Full Time
Skills Needed
Customer Service, Analytical Skills, Communication Skills, Decision Making, Time Management, Negotiation, Investigation, Documentation, Leadership
Specialization
Candidates should be pursuing or have obtained a four-year degree and have experience in a customer service role. Strong analytical, communication, and decision-making skills are essential.
Vice President of Construction-Arcadia Builders at WindRiver Lakefront & Golf Community
Lenoir City, Tennessee, United States - Full Time
Skills Needed
Leadership, Construction Management, Team Building, Project Oversight, Financial Management, Operational Efficiency, Quality Control, Safety Compliance, Problem Solving, Communication, Custom Home Construction, Budgeting, Scheduling, Relationship Management, Construction Software, Risk Management
Specialization
Candidates should have a bachelor's degree in a related field and at least 10 years of progressive residential construction experience, including senior leadership roles. A strong background in custom, luxury, or high-end residential construction is required.
Experience Required
Minimum 10 year(s)
Product Owner- VOIS at Vodafone United States
Giza, Giza, Egypt - Full Time
Skills Needed
Product Ownership, Agile Delivery, Business Analysis, Requirements Elicitation, Process Documentation, Java, Javascript, Python, Vb, Scrum, Itil, Communication, Problem Solving, Relationship Management, Team Leadership, Project Management
Specialization
Candidates should have a Bachelor's degree in a relevant field and at least 6 years of professional experience in IT, including software development. Strong analytical skills and expertise in development technologies are essential.
Experience Required
Minimum 5 year(s)
Driver - Heavy Vehicle at saudiceram
Riyadh, Riyadh Region, Saudi Arabia - Full Time
Skills Needed
Driving, Heavy Vehicles, Communication, Team Work, Adaptability, Dependability, Productivity, Conduct & Ethics, Job Knowledge, Technical Skills, Follow Company Policy, Work Under Pressure, Attendance, Punctuality, Equipment Care
Specialization
Candidates must have a valid heavy duty driving license and a minimum of 3 years of experience driving heavy vehicles. Good verbal and written communication skills in Arabic and English are also required.
Experience Required
Minimum 2 year(s)
Wireless Sales Representative - AT&T Authorized Retailer at Prime Communications Inc
Patterson, California, United States - Full Time
Skills Needed
Clear Communication Skills, Customer Service, Sales, Technical Aptitude, Teamwork, Problem Solving, Adaptability, Cash Handling
Specialization
Candidates should have clear communication skills and a commitment to customer service. A background in retail sales is helpful but not required, and applicants must be at least 18 years old.
Manipulador/a - El Prat de Llobregat at Temporing
el Prat de Llobregat, Catalonia, Spain - Full Time
Skills Needed
Order Preparation, Labeling, Material Handling, Pallet Assembly, Physical Capability
Specialization
Candidates must have a minimum of 2 years of experience in a similar position. Having a personal vehicle for commuting or residing nearby is considered a plus.
Experience Required
Minimum 2 year(s)
Full stack NET/Angular at Sopra Steria
Madrid, Community of Madrid, Spain - Full Time
Skills Needed
.Net, Angular, Solution Design, Technical Leadership, Performance Optimization, Security, Api Integration
Specialization
Candidates must have at least 4 years of experience in development projects using .NET and Angular. The position requires strong skills in solution design, technical leadership, performance optimization, and API integration.
Experience Required
Minimum 5 year(s)
Executive - Terminal Operations - Rail & Inland Terminals - Hazira at DP World
Surat, gujarat, India - Full Time
Skills Needed
Business Strategy, Customer Strategy, Analytical Skills, Problem Solving, Communication Skills, Interpersonal Skills, Project Management, Stakeholder Management, Operational Efficiency, Cost Reduction, Technology Leverage, Cross Functional Collaboration, Report Preparation, Confidentiality, Resource Management, Risk Assessment
Specialization
Candidates should have a bachelor's degree in a relevant field and proven experience as a Business Analyst or in a similar role. Strong analytical, communication, and project management skills are essential.
Experience Required
Minimum 2 year(s)
Research Fellow, Biological and Biomedical Sciences at Aga Khan University
Karachi, Sindh, Pakistan - Full Time
Skills Needed
Clinical Diagnosis, Research Management, Data Analysis, Scientific Writing, Communication Skills, Interpersonal Skills, Mentoring, Supervision, Literature Search, Workshop Organization
Specialization
Candidates should possess an MBBS with specialized training in endocrinology and at least three years of relevant experience. They must demonstrate expertise in managing reproductive endocrine disorders and have strong communication and mentoring skills.
Experience Required
Minimum 2 year(s)
PREPARATEUR ALIMENTAIRE / EMBALLEUR BOUCHERIE at Groupement Mousquetaires
Izon, New Aquitaine, France - Full Time
Skills Needed
Hygiene, Teamwork, Customer Service, Organization, Adaptability, Attention To Detail
Specialization
Candidates should possess good interpersonal skills and a willingness to work in a team. A first experience related to hygiene is preferred, but formal food training is not required.
Microenterprise Specialist at UMS
Augusta, Maine, United States - Full Time
Skills Needed
Microenterprise Development, Training, Coaching, Adult Learning Theory, Business Development, Economic Development, Equity Issues, Computer Applications, Mobile Technologies, Distance Learning
Specialization
A bachelor's degree or equivalent experience is required, along with knowledge of group processes and adult learning theory. Preferred qualifications include a master's degree in a related field and experience in microenterprise development training.
Experience Required
Minimum 2 year(s)
Shift Leader at Wegmans Food Markets
, Alabama, United States - Full Time
Skills Needed
Customer Service, Team Leadership, Multi Tasking, Problem Solving, Training, Feedback, Collaboration, Adaptability
Specialization
Customer service experience is required, preferably in a food service, grocery, or retail setting. Proven ability to multi-task and handle interruptions in a fast-paced environment is essential.
Donation Material Handler - Part Time - Indian Land at Goodwill Industries of the Southern Piedmont
Indian Land, South Carolina, United States - Full Time
Skills Needed
Customer Service, Sorting, Pricing, Inspection, Documentation, Cleaning, Relationship Building, Communication, Teamwork, Safety Standards, Merchandise Handling, Custodial Duties, Security Awareness, Adaptability, Integrity, Emotional Maturity
Specialization
No prior experience or training is required for this position. The role requires the ability to perform essential duties satisfactorily and may involve physical demands.
Head of Quality & Compliance (Call Center) at Lytegen
Ajitgarh, Punjab, India -
Full Time


Start Date

Immediate

Expiry Date

28 Feb, 26

Salary

0.0

Posted On

30 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Call Center Leadership, Outbound Sales, Hiring, Performance Management, Training, Quality Assurance, Operations Management, Scheduling, Communication, Coaching, CRM, Dialers, Team Building, KPI Management, Data Management, Sales Metrics

Industry

Professional Services

Description
DescriptionDescription We are a fast growing US based company building a high performance outbound sales call center. The team will handle both cold and warm calls into the United States, selling directly to consumers. Our goal is to scale this center to 100+ agents over the next 12 to 24 months and make it the engine of our growth. What You Will Own Hire and build the team Own the full hiring funnel for agents, team leads, and future floor managers, working with internal recruiters and making final hiring decisions. Scale and manage performance Run the floor during shifts, drive core KPIs (dials, contacts, talk time, appointments or sales, conversion rate) and hold team leads and agents accountable to clear targets. Execute training and quality Use existing and help improve onboarding, scripts, rebuttals, and QA processes to ramp new hires quickly, review calls regularly, and coach team leads on how to improve their teams. Handle operations and scheduling Set and manage shift schedules, attendance, adherence to US hours, and correct use of the dialer, CRM, and lead lists, while keeping data and dispositions clean. Report and communicate with US leadership Act as the single point of contact for the India call center, sending clear weekly updates on headcount, hiring pipeline, performance trends, and any issues or risks. Requirements Deep call center leadership experience At least 7 years in call center or BPO operations with 3 to 5 years managing outbound sales teams calling the US and direct responsibility for a floor of at least 40 reps. Proven hiring and scaling track record Demonstrated success hiring, ramping, and retaining outbound sales agents and team leads in volume, ideally scaling a team toward 80 to 100 seats. Strong grasp of outbound sales and tools Solid understanding of outbound sales metrics and levers, with hands on experience using dialers and CRMs in a high volume environment. Communication and coaching strength Excellent spoken and written English and the ability to coach agents on accent, tonality, call control, and following scripts without sounding robotic. Builder mindset and ownership Comfortable working a permanent night shift, taking full ownership of results, making tough calls on performance, and treating the center as your own business unit. Benefits Opportunity to use your experience and judgment to build a high-performing outbound sales team from the ground up. Significant ownership and autonomy in shaping the culture, standards, and leadership bench of a 100+ seat call center. Professional development support, including training, tools, and resources to help you build and manage a world class team.
Responsibilities
The Head of Quality & Compliance will be responsible for hiring and building a high-performance outbound sales team, managing performance metrics, and executing training and quality assurance processes. They will also handle operations, scheduling, and report to US leadership on performance trends and issues.
Head of Quality & Compliance (Call Center) at Lytegen
Ajitgarh, Punjab, India - Full Time
Skills Needed
Call Center Leadership, Outbound Sales, Hiring, Performance Management, Training, Quality Assurance, Operations Management, Scheduling, Communication, Coaching, Crm, Dialers, Team Building, Kpi Management, Data Management, Sales Metrics
Specialization
Candidates must have at least 7 years of experience in call center or BPO operations, with a focus on managing outbound sales teams. A proven track record in hiring and scaling teams, along with strong communication and coaching skills, is essential.
Experience Required
Minimum 10 year(s)
San Antonio 33 CFT - Cross Functional Rep - Part-Time at HEB eFulfillment Center Leander Texas
San Antonio, Texas, United States - Full Time
Skills Needed
Customer Service, Interpersonal Skills, Communication Skills, Attention To Detail, Adaptability, Inventory Control, Food Safety, Sanitation, Teamwork, Problem Solving, Sales Techniques, Flexibility, Technical Knowledge, Time Management, Physical Stamina, Multi Tasking
Specialization
A high school diploma or equivalent is required, along with at least 6 months of experience in H-E-B Store operations. Strong customer service and interpersonal skills are essential for this role.
Docent de competències digitals per a la ciutadania - Tarragona i Terres de at thePower
Tarragona, Catalonia, Spain - Full Time
Skills Needed
Digital Competence, Teaching Skills, Adaptability, Cybersecurity, Mobile Device Usage, Catalan Language, Actic Certification
Specialization
The trainer must have a minimum of 200 hours of demonstrable training experience and a C1 certification in Catalan. Additionally, they should possess a mid-level ACTIC certification and be adaptable to the needs of different groups.
Universal Branch Representative I - West Broad Branch at Virginia Credit Union
Richmond, Virginia, United States - Full Time
Skills Needed
Customer Service, Cash Handling, Cross Selling, Problem Solving, Communication, Public Relations, Interpersonal Skills, Judgment, Leadership, Flexibility, Knowledge Of Financial Products, Teller Functions, Member Service, Risk Management, Loan Knowledge, Notary Certification
Specialization
Candidates should have a high school diploma or equivalent, with some college education preferred. Customer service experience, particularly in a financial institution, and cash handling experience are also required.
Restaurant Manager West Palm Beach at Flanigans Enterprises
West Palm Beach, Florida, United States - Full Time
Skills Needed
Food Management Certification, Ownership Mentality, Scheduling Flexibility, Employee Evaluations, Basic Math Skills, Basic Computer Skills, Health Code Standards, Interviewing Skills, Communication Skills, Mobility, Kitchen Equipment Operation, Dress And Grooming Standards
Specialization
Candidates must have a current food management certification and demonstrate an ownership mentality. Flexibility in scheduling and the ability to transfer to different locations are also required.
Experience Required
Minimum 2 year(s)
Conseiller Commercial (F/H) - CDI - Dpt 36 at AXA
, , France - Full Time
Skills Needed
Sales, Client Relationship, Negotiation, Autonomy, Team Spirit, Empathy, Social Protection, Customer Service, Digital Tools, Insurance Products
Specialization
A successful first experience in sales or client relations is required. Candidates should be dynamic, enjoy negotiation, and possess a valid driver's license.
Conseiller Commercial (F/H) - 18 at AXA
, , France - Full Time
Skills Needed
Sales, Customer Relationship, Negotiation, Autonomy, Team Spirit, Empathy, Social Protection, Client Retention, Digital Tools, Insurance Products
Specialization
Candidates should have a successful experience in sales or customer relations and possess a valid driver's license. They should be dynamic, enjoy negotiation, and be able to work both independently and as part of a team.
Claims Representative - Owatonna, MN at Federated Mutual Insurance Company
Owatonna, Minnesota, United States - Full Time
Skills Needed
Customer Service, Analytical Skills, Communication Skills, Decision Making, Time Management, Negotiation, Investigation, Documentation, Leadership
Specialization
Candidates should be pursuing or have obtained a four-year degree and have experience in a customer service role. Strong analytical, communication, and decision-making skills are essential.
Vice President of Construction-Arcadia Builders at WindRiver Lakefront & Golf Community
Lenoir City, Tennessee, United States - Full Time
Skills Needed
Leadership, Construction Management, Team Building, Project Oversight, Financial Management, Operational Efficiency, Quality Control, Safety Compliance, Problem Solving, Communication, Custom Home Construction, Budgeting, Scheduling, Relationship Management, Construction Software, Risk Management
Specialization
Candidates should have a bachelor's degree in a related field and at least 10 years of progressive residential construction experience, including senior leadership roles. A strong background in custom, luxury, or high-end residential construction is required.
Experience Required
Minimum 10 year(s)
Product Owner- VOIS at Vodafone United States
Giza, Giza, Egypt - Full Time
Skills Needed
Product Ownership, Agile Delivery, Business Analysis, Requirements Elicitation, Process Documentation, Java, Javascript, Python, Vb, Scrum, Itil, Communication, Problem Solving, Relationship Management, Team Leadership, Project Management
Specialization
Candidates should have a Bachelor's degree in a relevant field and at least 6 years of professional experience in IT, including software development. Strong analytical skills and expertise in development technologies are essential.
Experience Required
Minimum 5 year(s)
Driver - Heavy Vehicle at saudiceram
Riyadh, Riyadh Region, Saudi Arabia - Full Time
Skills Needed
Driving, Heavy Vehicles, Communication, Team Work, Adaptability, Dependability, Productivity, Conduct & Ethics, Job Knowledge, Technical Skills, Follow Company Policy, Work Under Pressure, Attendance, Punctuality, Equipment Care
Specialization
Candidates must have a valid heavy duty driving license and a minimum of 3 years of experience driving heavy vehicles. Good verbal and written communication skills in Arabic and English are also required.
Experience Required
Minimum 2 year(s)
Wireless Sales Representative - AT&T Authorized Retailer at Prime Communications Inc
Patterson, California, United States - Full Time
Skills Needed
Clear Communication Skills, Customer Service, Sales, Technical Aptitude, Teamwork, Problem Solving, Adaptability, Cash Handling
Specialization
Candidates should have clear communication skills and a commitment to customer service. A background in retail sales is helpful but not required, and applicants must be at least 18 years old.
Manipulador/a - El Prat de Llobregat at Temporing
el Prat de Llobregat, Catalonia, Spain - Full Time
Skills Needed
Order Preparation, Labeling, Material Handling, Pallet Assembly, Physical Capability
Specialization
Candidates must have a minimum of 2 years of experience in a similar position. Having a personal vehicle for commuting or residing nearby is considered a plus.
Experience Required
Minimum 2 year(s)
Full stack NET/Angular at Sopra Steria
Madrid, Community of Madrid, Spain - Full Time
Skills Needed
.Net, Angular, Solution Design, Technical Leadership, Performance Optimization, Security, Api Integration
Specialization
Candidates must have at least 4 years of experience in development projects using .NET and Angular. The position requires strong skills in solution design, technical leadership, performance optimization, and API integration.
Experience Required
Minimum 5 year(s)
Executive - Terminal Operations - Rail & Inland Terminals - Hazira at DP World
Surat, gujarat, India - Full Time
Skills Needed
Business Strategy, Customer Strategy, Analytical Skills, Problem Solving, Communication Skills, Interpersonal Skills, Project Management, Stakeholder Management, Operational Efficiency, Cost Reduction, Technology Leverage, Cross Functional Collaboration, Report Preparation, Confidentiality, Resource Management, Risk Assessment
Specialization
Candidates should have a bachelor's degree in a relevant field and proven experience as a Business Analyst or in a similar role. Strong analytical, communication, and project management skills are essential.
Experience Required
Minimum 2 year(s)
Research Fellow, Biological and Biomedical Sciences at Aga Khan University
Karachi, Sindh, Pakistan - Full Time
Skills Needed
Clinical Diagnosis, Research Management, Data Analysis, Scientific Writing, Communication Skills, Interpersonal Skills, Mentoring, Supervision, Literature Search, Workshop Organization
Specialization
Candidates should possess an MBBS with specialized training in endocrinology and at least three years of relevant experience. They must demonstrate expertise in managing reproductive endocrine disorders and have strong communication and mentoring skills.
Experience Required
Minimum 2 year(s)
PREPARATEUR ALIMENTAIRE / EMBALLEUR BOUCHERIE at Groupement Mousquetaires
Izon, New Aquitaine, France - Full Time
Skills Needed
Hygiene, Teamwork, Customer Service, Organization, Adaptability, Attention To Detail
Specialization
Candidates should possess good interpersonal skills and a willingness to work in a team. A first experience related to hygiene is preferred, but formal food training is not required.
Microenterprise Specialist at UMS
Augusta, Maine, United States - Full Time
Skills Needed
Microenterprise Development, Training, Coaching, Adult Learning Theory, Business Development, Economic Development, Equity Issues, Computer Applications, Mobile Technologies, Distance Learning
Specialization
A bachelor's degree or equivalent experience is required, along with knowledge of group processes and adult learning theory. Preferred qualifications include a master's degree in a related field and experience in microenterprise development training.
Experience Required
Minimum 2 year(s)
Shift Leader at Wegmans Food Markets
, Alabama, United States - Full Time
Skills Needed
Customer Service, Team Leadership, Multi Tasking, Problem Solving, Training, Feedback, Collaboration, Adaptability
Specialization
Customer service experience is required, preferably in a food service, grocery, or retail setting. Proven ability to multi-task and handle interruptions in a fast-paced environment is essential.
Donation Material Handler - Part Time - Indian Land at Goodwill Industries of the Southern Piedmont
Indian Land, South Carolina, United States - Full Time
Skills Needed
Customer Service, Sorting, Pricing, Inspection, Documentation, Cleaning, Relationship Building, Communication, Teamwork, Safety Standards, Merchandise Handling, Custodial Duties, Security Awareness, Adaptability, Integrity, Emotional Maturity
Specialization
No prior experience or training is required for this position. The role requires the ability to perform essential duties satisfactorily and may involve physical demands.
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