HEAD WAITER

Full Time
£25,665 per annum plus monthly service charge, typically £2,400 annually
37.5 hours
Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.

KEY SKILLS, QUALITIES & EXPERIENCE

• Hands on approach to work, always being productive and looking to improve
• Passionate about Food & Beverage industy
• Detail orientated and drives standards
• Possess a positive attitude and a desire to learn
• Ability to meet deadlines and work under pressure
• Friendly, courteous and helpful with excellent communication skills
• Motivated to go the extra mile for guests and colleagues
• Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team

• Assist the Assistant Restaurant Manager in the running of the dinner service to the required standard
• Be fully conversant with the key operational demands and systems of the department
• Be a presence on the floor during service
• Assist the Assistant Restaurant Managers with the ongoing improvement of standards, proposing ways of improving the product and services which we offer
• Assist the Assistant Restaurant Managers to ensure all guests are provided with attentive, courteous, and professional service of the highest standard as defined in all SOP manuals
• Ensure all employee in-house policies, procedures and government legislation are adhered to
• Assist in ensuring the daily maintenance check and daily checklists are carried out and completed within the department
• Working alongside the Assistant Restaurant Managers to ensure that we are meeting our weekly and monthly cover targets and average spends for dinner to constantly look for ways to increase profit and covers