locations
Waterloo, Ontario
Toronto, Ontario
Montreal, Quebec
time type
Temps plein
posted on
Publié hier
time left to apply
Date de fin : 13 septembre 2025 (Il reste plus de 30 jours pour postuler)
job requisition id
JR25071937
As a National Education Consultant, you will work with large or jumbo clients and take charge of leading sponsor relationships. Your role involves developing strategies for member education and planning and driving communication initiatives. This includes leading communications during transitions and sponsor onboarding, building educational and enrollment materials for new and existing members, addressing plan and fund changes, as well as crafting custom communications to improve plan participation and engagement.
Responsibilities

Relationship management

• Primary contact for the client when it when it comes to the member experience, from onboarding and enrolment to plan participation and engagement.
• Part of ongoing service team that meets regularly with the client to review member behavior and make recommendations around communications and education.
• Support client projects and assist in change management and in resolving any issues.
• If required, this role will participate in large case request for proposals and short-list presentations to support sales and retain existing business.

Education consulting and communications development

• Develop an education strategy and calendar based on member behavior.
• Analyze the member behavior vs benchmark and recommend education initiatives and custom communications to support the client’s objectives and target outcomes.
• Develop custom communications to support education strategy and client projects.
• Build and deploy email communications for the client and leverage multichannel technology to increase reach and impact.

Project management and reporting

• Work with client and project team to develop detailed action plan and work-back schedule for communication tasks. Ensure tasks are completed, timelines met, resources are available, and assist with eliminating any roadblocks.
• Provide regular project updates on progress and timeline, critical tasks and any outstanding issues and their status.
• Track and report success of the communication and education initiatives and adjust strategy, as needed.

How will you create impact?
Reporting to the Director of Financial Education in Canada Retirement, this role serves as the expert on the member experience, supporting sales and retention by presenting at shortlists and client meetings. With a deep understanding of clients, the role involves recommending an education strategy based on data and analysis of member behavior. Planning and driving the communication calendar, deploying multichannel communications to boost plan participation, and measuring the success of various initiatives are key responsibilities. Adjustments and pivots are made as needed to maintain a strong focus on building member engagement.

What we are looking for

• Excellent relationship management skills. A motivated and enthusiastic individual with a focus on service excellence.
• Outstanding verbal and written communication skills. Attention to detail and the ability to translate product information into simple messages with clear call-to-action.
• Proven track record to present high impact presentations in formal settings (shortlist presentation, pension committee meetings for large clients / consulting community).
• Outstanding planning and project management skills with a shown ability to implement sophisticated projects with tight timeframes.
• Active listening and ability to be flexible, think on your feet and problem-solve.
• Good knowledge and understanding of the group retirement products and member retirement savings / investment tools, pension industry in Canada. RPA designation and/or willingness to obtain these designations.

The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

À propos de Manuvie et de John Hancock
La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse
www.manuvie.com
.
Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi
Chez Manulife/John Hancock nous valorisons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir une main d’oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, de la couleur, de l’origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l’orientation sexuelle, des caractéristiques génétiques, du statut d’ancien combattant, de l’identité de genre, de l’expression de genre, de l’âge, de l’état matrimonial, de la situation de famille, d’une invalidité ou de tout autre motif protégé par la loi applicable.
Nous nous sommes donné comme priorité d’éliminer les obstacles à l’accès égalitaire à l’emploi. C’est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande d’accommodement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie. Pour demander une mesure d’accommodement raisonnable dans le cadre du recrutement, écrivez à
recruitment@manulife.com
.
Région de référence du salaire
Waterloo, Ontario
Modalités de travail
Hybride
L’échelle salariale devrait se situer entre

Please refer the Job description for details