Information Technology Jobs in Australia

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CX Technology Consultant at Datacom

Brisbane, Queensland, Australia - Full Time

Skills Needed
Cx Solution Design, Ccaas Platforms, Conversational Ai, Agentic Ai, Generative Ai, Llms, Nlu/Nlp Frameworks, Api Integration, Customer Journey Mapping, Transformation Strategy, Solution Blueprinting, Stakeholder Engagement, Workflow Automation, Technical Proposal Writing, Pre Sales Support, Crm Integration

Specialization
Requires broad experience in CX solution design and a proven track record with CCaaS platforms like Genesys Cloud or Amazon Connect. Candidates must have hands-on experience with LLMs, Generative AI, and the design of Conversational AI solutions.

Experience Required
Minimum 5 year(s)

CX Technology Consultant at Datacom

Melbourne, Victoria, Australia - Full Time

Skills Needed
Cx Solution Design, Ccaas Platforms, Conversational Ai, Agentic Ai, Generative Ai, Llms, Nlu/Nlp Frameworks, Api Integrations, Customer Journey Mapping, Transformation Strategy, Solution Architecture, Workflow Automation

Specialization
Candidates need broad experience in CX solution design and a proven track record with CCaaS platforms like Genesys Cloud or Amazon Connect. Proficiency in deploying Conversational AI, LLMs, and Agentic AI within contact center environments is required.

Experience Required
Minimum 5 year(s)

Lead Technology Delivery at Rio Tinto

Perth, Western Australia, Australia - Full Time

Skills Needed
Ineight, Document Management Systems, Stakeholder Engagement, User Acceptance Testing, Project Delivery, Agile Methodology, Power Bi, Data Tools, System Implementation, Change Management, Technical Communication, Project Data Management

Specialization
Requires strong experience with InEight or similar Document Management Systems and a background in major projects or engineering environments. Candidates should possess an agile, delivery-focused mindset and the ability to communicate technical concepts to non-technical audiences.

Experience Required
Minimum 5 year(s)

CX Technology Consultant at Datacom

Sydney, New South Wales, Australia - Full Time

Specialization
Candidates must have broad experience in CX solution design and a proven track record with CCaaS platforms like Genesys Cloud or Amazon Connect. Proficiency in deploying Conversational AI, LLMs, and Agentic AI within a contact center environment is required.

Experience Required
Minimum 5 year(s)

Legal Technology Trainer at DLA Piper

Melbourne, Victoria, Australia - Full Time

Skills Needed
N/A

Specialization
Mos expert certificates in excel and word

Qualification
Trade Certificate

Experience Required
Minimum 4 year(s)

CX Technology Consultant at Datacom

Canberra, , Australia - Full Time

Specialization
Candidates must have broad experience in CX solution design and a proven track record with CCaaS platforms like Genesys Cloud or Amazon Connect. Proficiency in Conversational AI, LLMs, and Agentic AI is required, along with strong consultative skills for mapping customer journeys.

Experience Required
Minimum 5 year(s)

AI Technology Specialist at Viva Energy Australia

Melbourne, Victoria, Australia - Full Time

Skills Needed
Artificial Intelligence, Microsoft Copilot, Azure Ai, Intelligent Automation, Data Analysis, Solution Design, Microsoft Fabric, Power Platform, Machine Learning, Generative Ai, Data Governance, Cyber Security, Devops, Mlops, Ci/Cd, Software Engineering

Specialization
Requires a degree in Computer Science, IT, Data Science, or Engineering with experience in AI, analytics, and cloud platforms. Proficiency with Microsoft Azure and an understanding of data governance and responsible AI are essential.

Experience Required
Minimum 2 year(s)

CX Technology Consultant at Datacom

Adelaide, South Australia, Australia - Full Time

Specialization
Candidates must have broad experience in CX solution design and a proven track record with CCaaS platforms like Genesys Cloud or Amazon Connect. Proficiency in Conversational AI, LLMs, and Agentic AI is required to design scalable, AI-driven customer experience solutions.

Experience Required
Minimum 5 year(s)

CX Technology Consultant at Datacom

Modbury, South Australia, Australia - Full Time

Specialization
Candidates must have broad experience in CX solution design and a proven track record with CCaaS platforms like Genesys Cloud or Amazon Connect. Proficiency in designing Conversational AI, LLMs, and API-driven integrations is required.

Experience Required
Minimum 5 year(s)

Senior Technology Auditor at Suncorp Group

Sydney, New South Wales, Australia - Full Time

Skills Needed
It Audit, Technology Risk, Governance, Cloud Platforms, Database Controls, Network Controls, Application Controls, Cyber Security, Information Security, Data Protection, Risk Management, Analytical Skills, Problem Solving, Stakeholder Management, Audit Methodology, Regulatory Compliance

Specialization
Requires experience in IT audit or technology risk with a degree in Technology, Risk, or a related field. Professional certifications such as CISA, CISM, or CISSP are highly desirable.

Experience Required
Minimum 5 year(s)

Manager, Information Management at myCareer - NSW Government

Sydney, New South Wales, Australia - Full Time

Skills Needed
Information Management, Gipa, Privacy Legislation, Records Management, Internal Review Decisions, Leadership, Regulatory Compliance, Policy Design, Risk Assessment, Stakeholder Management, Strategic Advice, Operational Maturity

Specialization
Requires a subject matter expert in information management with demonstrated experience applying GIPA, privacy, and records legislation. Must possess strong leadership capabilities and the ability to navigate complex regulatory environments.

Experience Required
Minimum 10 year(s)

Product Information Specialist at BYD Australia

Melbourne, Victoria, Australia - Full Time

Skills Needed
Product Information Management, Master Data Management, Technical Documentation, Data Validation, Regulatory Compliance, English Proficiency, Mandarin Proficiency, Analytical Thinking, Problem Solving, Cross Functional Collaboration, Technical Writing, Data Analysis

Specialization
Requires a Bachelor's degree in Engineering, IT, or Business with at least 2 years of experience in technical product information or master data. Fluency in both English and Mandarin is essential for global collaboration.

Experience Required
Minimum 2 year(s)

Information Management Officer at myCareer - NSW Government

Sydney, New South Wales, Australia - Full Time

Skills Needed
Information Governance, Records Management, Compliance, Stakeholder Engagement, Data Integrity, Policy Development, Archival Principles, Digital Records Systems, Information Asset Management, Legislative Interpretation

Specialization
Requires relevant qualifications or demonstrated experience in records and information management, specifically with the State Records Act 1998 (NSW). Candidates must be proficient with digital records systems such as SharePoint or Records365.

Experience Required
Minimum 2 year(s)

Health Information Support - ED at Loddon Mallee Health Network

Bendigo, Victoria, Australia - Full Time

Skills Needed
Patient Registration, Medical Record Management, Patient Administration System, Stakeholder Communication, Data Auditing, Administrative Support, Patient Flow Coordination, Digital Record Transition

Specialization
Candidates must be available for flexible casual shifts, including nights and weekends. A 2026 flu vaccination and evidence of full immunisation records are required.

IT Security Information Officer at Hydro Tasmania

Hobart, Tasmania, Australia - Full Time

Skills Needed
Information Security, Governance, Data Protection, Privacy Compliance, Risk Analysis, Stakeholder Communication, Incident Response, Document Management, Cyber Resilience, Audit Activities

Specialization
Requires a qualification in Cyber Security, Information Management, or a similar field. Candidates should have experience in information security governance, data protection, and secure data systems.

Experience Required
Minimum 2 year(s)

Technology Support Officer at Griffith University

Brisbane, Queensland, Australia - Full Time

Skills Needed
Audio Production, Video Production, Apple Macos Support, Microsoft Windows Support, Protools, Ableton Live, Dante Networking, Ravenna, Ndi, Soldering, Patchbay Maintenance, Live Streaming, It Troubleshooting, Av Support, Media Production, Equipment Maintenance

Specialization
Requires professional experience in analogue and digital audio/video production and high-level macOS and Windows support skills. Proficiency in DAWs like ProTools and Ableton Live, as well as knowledge of networking protocols like Dante, is essential.

Experience Required
Minimum 2 year(s)

Design Technology Assistant at Burgmann Anglican School

District of Gungahlin, , Australia - Full Time

Skills Needed
Material Preparation, Equipment Maintenance, Inventory Management, Student Supervision, Oh&S Compliance, Safety Training, Workshop Organization, First Aid, Record Keeping, Problem Solving

Specialization
Requires an appropriate qualification or significant experience in a school workshop setting along with a current Working with Vulnerable People Registration. Candidates must have a first aid certificate and a strong understanding of Work Health and Safety legislation.

Experience Required
Minimum 2 year(s)

Information and Retail Assistant at DCCEEW NSW

Sydney, New South Wales, Australia - Full Time

Skills Needed
Customer Service, Retail Sales, Cash Handling, Point Of Sale Systems, Visitor Information, Negotiation, Diplomacy, Digital Booking Software, Conflict Resolution, Reporting

Specialization
Candidates must have retail experience, proficiency in cash handling, and a current Working with Children Check. A valid Australian driver's license and first aid certificate are required or must be obtainable.

Marketing Technology Manager at Podium IT

Melbourne, Victoria, Australia - Full Time

Skills Needed
Ai Workflow Automation, Marketing Automation, Marketo, Salesforce Marketing Cloud, Crm Integration, Sql, Data Visualization, B2b Saas Marketing, Lead Generation, Lead Routing, Database Management, Process Optimization, Lifecycle Management, A/B Testing, Campaign Analysis, Strategic Thinking

Specialization
Requires a strong background in B2B SaaS marketing operations with expertise in Marketo, Salesforce Marketing Cloud, and SQL. Candidates must demonstrate a proven track record of integrating AI tools into professional workflows and leading AI adoption programs.

Experience Required
Minimum 5 year(s)

Technology Support Specialist at Epworth

Melbourne, Victoria, Australia - Full Time

Skills Needed
End User Support, Itil, Windows Desktop Environments, Mobile Device Management, Incident Resolution, Infrastructure Administration, Stakeholder Management, Technical Troubleshooting, Service Management, Clinical Environment Support

Specialization
Candidates must hold a Certificate IV or Diploma in Information Technology or equivalent industry experience, along with demonstrated experience in end-user support within complex environments. Proficiency in Windows desktop environments and ITIL service management principles is required.

Experience Required
Minimum 2 year(s)

CX Technology Consultant at Datacom

Brisbane, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

01 Oct, 26

Salary

0.0

Posted On

03 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

CX Solution Design, CCaaS Platforms, Conversational AI, Agentic AI, Generative AI, LLMs, NLU/NLP Frameworks, API Integration, Customer Journey Mapping, Transformation Strategy, Solution Blueprinting, Stakeholder Engagement, Workflow Automation, Technical Proposal Writing, Pre-sales Support, CRM Integration

Industry

IT Services and IT Consulting

Description

Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (your why) As part of our Customer Experience & Contact Centre Solutions team, you will join a collaborative group of experts dedicated to helping organisations transform how they engage with customers and deliver exceptional service at scale. The CX Technology Consultant plays a pivotal role in advising enterprise and government customers on their Customer Experience (CX) and Contact Centre as a Service (CCaaS) transformation journeys. Working across traditional contact centre technologies, Conversational AI, Agentic AI, workforce engagement, and digital customer experience platforms, you will help customers realise greater value from their technology investments while improving business performance and customer outcomes. Acting as a trusted advisor, you will engage with business and technology stakeholders to understand organisational objectives, operational challenges, customer experience pain points, and existing technology landscapes. Through discovery workshops, assessments, and stakeholder engagement, you will uncover opportunities to improve customer satisfaction, increase operational efficiency, reduce cost to serve, and enhance employee experiences. Using these insights, you will define and shape strategic roadmaps that enable customers to transition from their current state to a clearly defined future state. This roadmap will focus on optimising existing investments, increasing adoption of underutilised platform capabilities, and identifying opportunities to leverage advanced CX technologies to achieve measurable business outcomes. A key component of the role is helping customers harness the power of Artificial Intelligence and automation. You will identify and design solutions that leverage Conversational AI, Agentic AI, intelligent virtual assistants, agent assist technologies, knowledge management, analytics, and workflow automation to solve business challenges, improve service delivery, automate repetitive processes, and reduce operational costs. Working closely with customers, technology partners, architects, and delivery teams, you will translate business requirements into practical, scalable solution designs and guide customers through the implementation process. From strategy and roadmap development through to deployment and adoption, you will help ensure solutions deliver their intended value and support customers in achieving their desired future state. What you’ll do As a CX Technology Consultant, you will be focused on: Evaluate customer business needs and contribute to strategic planning. Identify risks, issues, and follow-on business opportunities. Design and develop solution blueprints, reference architectures, and technical proposals for AI enabled contact centre transformations. Assist with implementation, testing, training, and deployment activities. Identifying and implementing Agentic and Conversational AI solutions and automating processes where they deliver tangible customer value. Prepare and maintain system and solution documentation. Recommend development, maintenance, and system standard improvements. Train users during system implementation and transition activities. Liaise with customers during installation and testing phases. Assist with sales proposal preparation. Identify additional customer opportunities for products and services. Provide technical guidance and advice where required. Contributing to thought leadership whitepapers, presentations, or internal knowledge sharing. Supporting pre-sales and solution shaping activities for enterprise and government customers We are an agile company, responsive to customer stakeholder’s changing technology requirements — meaning our roles evolve to meet those needs. What you’ll bring Required experience: Broad experience across Customer Experience (CX) solution design Proven track record in CCaaS platforms such as Genesys Cloud, NICE CXone, Twilio Flex, or Amazon Connect – with experience creating or integrating AI/ML capabilities into these environments. Hands-on experience designing and deploying Conversational AI solutions including virtual agents, intelligent IVR, NLU/NLP frameworks and workflow automation within contact centres. Experience with Large Language Models (LLMs) and Generative AI applied to customer-facing use cases (e.g., summarisation, intent classification, knowledge retrieval) Familiarity with API-driven integrations between AI platforms and CCaaS/CRM systems Demonstrated understanding of Agentic AI – including autonomous task orchestration, intent-driven dialogue management and IA-assisted agent copilots within the CX domain. Strong consultative skills in mapping customer journeys and delivering transformation strategies. Nice to have: Familiarity with AI platforms like Cognigy, Verse.ai, Cresta, Microsoft Power Automate and Dynamics Power Automate Experience working with large-scale enterprise and government environments. Exposure to multi-partner technology ecosystems Knowledge of design and delivery of cloud-based customer platforms globally Why join us here at Datacom? Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It’s our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You will have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges. You will get access to cutting-edge AI tools, innovation labs and certification support, so you will never run out of interesting new challenges and opportunities to develop and improve your skills. We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Responsibilities

The consultant advises enterprise and government clients on CX and CCaaS transformation journeys, creating strategic roadmaps and solution blueprints. They focus on implementing AI-driven automation and Conversational AI to improve operational efficiency and customer outcomes.

CX Technology Consultant at Datacom

Brisbane, Queensland, Australia - Full Time

Experience Required
Minimum 5 year(s)

CX Technology Consultant at Datacom

Melbourne, Victoria, Australia - Full Time

Experience Required
Minimum 5 year(s)

Lead Technology Delivery at Rio Tinto

Perth, Western Australia, Australia - Full Time

Experience Required
Minimum 5 year(s)

CX Technology Consultant at Datacom

Sydney, New South Wales, Australia - Full Time

Experience Required
Minimum 5 year(s)

Legal Technology Trainer at DLA Piper

Melbourne, Victoria, Australia - Full Time

Skills Needed
N/A

Specialization
Mos expert certificates in excel and word

Qualification
Trade Certificate

Experience Required
Minimum 4 year(s)

CX Technology Consultant at Datacom

Canberra, , Australia - Full Time

Experience Required
Minimum 5 year(s)

AI Technology Specialist at Viva Energy Australia

Melbourne, Victoria, Australia - Full Time

Experience Required
Minimum 2 year(s)

CX Technology Consultant at Datacom

Adelaide, South Australia, Australia - Full Time

Specialization
Candidates must have broad experience in CX solution design and a proven track record with CCaaS platforms like Genesys Cloud or Amazon Connect. Proficiency in Conversational AI, LLMs, and Agentic AI is required to design scalable, AI-driven customer experience solutions.

Experience Required
Minimum 5 year(s)

CX Technology Consultant at Datacom

Modbury, South Australia, Australia - Full Time

Specialization
Candidates must have broad experience in CX solution design and a proven track record with CCaaS platforms like Genesys Cloud or Amazon Connect. Proficiency in designing Conversational AI, LLMs, and API-driven integrations is required.

Experience Required
Minimum 5 year(s)

Senior Technology Auditor at Suncorp Group

Sydney, New South Wales, Australia - Full Time

Specialization
Requires experience in IT audit or technology risk with a degree in Technology, Risk, or a related field. Professional certifications such as CISA, CISM, or CISSP are highly desirable.

Experience Required
Minimum 5 year(s)

Manager, Information Management at myCareer - NSW Government

Sydney, New South Wales, Australia - Full Time

Experience Required
Minimum 10 year(s)

Product Information Specialist at BYD Australia

Melbourne, Victoria, Australia - Full Time

Experience Required
Minimum 2 year(s)

Information Management Officer at myCareer - NSW Government

Sydney, New South Wales, Australia - Full Time

Experience Required
Minimum 2 year(s)

Health Information Support - ED at Loddon Mallee Health Network

Bendigo, Victoria, Australia - Full Time

Specialization
Candidates must be available for flexible casual shifts, including nights and weekends. A 2026 flu vaccination and evidence of full immunisation records are required.

IT Security Information Officer at Hydro Tasmania

Hobart, Tasmania, Australia - Full Time

Experience Required
Minimum 2 year(s)

Technology Support Officer at Griffith University

Brisbane, Queensland, Australia - Full Time

Experience Required
Minimum 2 year(s)

Design Technology Assistant at Burgmann Anglican School

District of Gungahlin, , Australia - Full Time

Experience Required
Minimum 2 year(s)

Information and Retail Assistant at DCCEEW NSW

Sydney, New South Wales, Australia - Full Time

Skills Needed
Customer Service, Retail Sales, Cash Handling, Point Of Sale Systems, Visitor Information, Negotiation, Diplomacy, Digital Booking Software, Conflict Resolution, Reporting

Marketing Technology Manager at Podium IT

Melbourne, Victoria, Australia - Full Time

Experience Required
Minimum 5 year(s)

Technology Support Specialist at Epworth

Melbourne, Victoria, Australia - Full Time

Experience Required
Minimum 2 year(s)