Principal Responsibilities:

- Perform the On-Site IT services and support (walk-in and on-site support)- Support the local IT infrastructure- Collaborate and engage with different business teams on IT related matters- Provide user training and on-boarding- Support meeting rooms and AV equipment- Support end-user equipment as per client’s standards- Assist and collaborate in IT project implementation as assigned by Lead or IT Operations manager- Perform visits to remote/ dispatched sites when applicable- Perform troubleshooting for all Laptop related queries which may also include Microsoft product suite related queries- Browser troubleshooting- Re-imaging laptops- Maintaining inventory of equipment- Recording all support incidents in Service-Now and work towards achieving the response and resolution KPIs- Keep aging incidents under check- Provide reports of open incidents and actions being taken to resolve those incidents.

Experience / Education:

Standard : Minimum a Degree in IT/Computer Science or within relevant field and minimum of 3-6 years of IT support related experience is required.- Fluent in oral and written English.- Appropriate service management program (ITIL foundation certification preferred, but not a requirement, as this can be provided)- Experience with ITSM tools like ServiceNow and ticket handling- Experience with KCS is an asset- Good technical knowledge in Microsoft, Window 10, 0365 environment, hardware; infrastructure and IOS devices- If possible, experience with AV (audio/visio) equipment support (e.g. meeting rooms, videoconferencing, MS teams)- Experience working in an international environment is an asset- Previous experience working in a 24/7 organization & willingness to travel on regular basis- Knowledge of agile working method and maybe experience with KANBAN board metho

Principal Responsibilities:

- Perform the On-Site IT services and support (walk-in and on-site support)- Support the local IT infrastructure- Collaborate and engage with different business teams on IT related matters- Provide user training and on-boarding- Support meeting rooms and AV equipment- Support end-user equipment as per client’s standards- Assist and collaborate in IT project implementation as assigned by Lead or IT Operations manager- Perform visits to remote/ dispatched sites when applicable- Perform troubleshooting for all Laptop related queries which may also include Microsoft product suite related queries- Browser troubleshooting- Re-imaging laptops- Maintaining inventory of equipment- Recording all support incidents in Service-Now and work towards achieving the response and resolution KPIs- Keep aging incidents under check- Provide reports of open incidents and actions being taken to resolve those incidents.

Experience / Education:

Standard : Minimum a Degree in IT/Computer Science or within relevant field and minimum of 3-6 years of IT support related experience is required.- Fluent in oral and written English.- Appropriate service management program (ITIL foundation certification preferred, but not a requirement, as this can be provided)- Experience with ITSM tools like ServiceNow and ticket handling- Experience with KCS is an asset- Good technical knowledge in Microsoft, Window 10, 0365 environment, hardware; infrastructure and IOS devices- If possible, experience with AV (audio/visio) equipment support (e.g. meeting rooms, videoconferencing, MS teams)- Experience working in an international environment is an asset- Previous experience working in a 24/7 organization & willingness to travel on regular basis- Knowledge of agile working method and maybe experience with KANBAN board metho