OVERVIEW:

The IT Engineer is a highly skilled technical expert and exceptional communicator, responsible for delivering top-tier support and strategic oversight across a wide array of IT disciplines. This vital role blends advanced system administration, network management, cloud infrastructure expertise, cybersecurity, and robust backup practices with outstanding customer-facing skills. The ideal candidate excels at resolving complex technical challenges, safeguarding organizational assets, and fostering positive stakeholder relationships in a dynamic, enterprise-level environment.

QUALIFICATIONS:

· Extensive experience in IT operations, including end-user support, network administration, server management, and cloud platform expertise (Azure or equivalent).
· Advanced proficiency in email systems, DNS configuration, foundational IT protocols, and cybersecurity frameworks.
· Proven expertise in designing and implementing backup and disaster recovery solutions, emphasizing data integrity and availability.
· Outstanding customer-facing communication skills, with the ability to translate complex technical concepts into clear, actionable guidance for diverse audiences.
· Superior analytical skills, with a demonstrated ability to manage complex technical and security issues under pressure while maintaining a positive stakeholder experience.
· Exceptional interpersonal abilities, with a customer-centric mindset and a track record of building trust and rapport with end-users and leadership.
· Industry certifications (e.g., Microsoft Certified: Azure Administrator, CompTIA Security+, Cisco CCNA, ITIL Foundation, Certified Information Systems Security Professional [CISSP]) are highly advantageous.
· Ability to excel both independently and collaboratively in a high-performance, security-conscious, and customer-focused environment.

MINIMUM EDUCATIONAL AND EXPERIENCE QUALIFICATIONS

· 5+ years of related Information Technology experience
· Associate’s degree in Computer Science or Information Technology with relevant professional experience
· High school diploma
· Extensive proven IT certifications and demonstrable technical expertise

DUTIES & RESPONSIBILITIES:

· End-User Support: Deliver expert-level troubleshooting for desktop systems (Windows, macOS, Linux), resolving hardware, software, and connectivity issues with efficiency and a customer-first approach.
· Network Management: Design, configure, and maintain enterprise-grade network infrastructure, including switches, routers, firewalls, and wireless systems, ensuring secure and reliable performance.
· Server Operations: Administer physical and virtual server environments (e.g., Windows Server, Linux), managing maintenance, security updates, backups, and performance optimization.
· Cloud Infrastructure: Oversee and optimize cloud platforms such as Microsoft Azure, including virtual machines, storage solutions, identity management, and resource orchestration.
· Messaging Systems: Manage email and collaboration platforms (e.g., Microsoft Exchange, Office 365), ensuring seamless operation, DNS integrity (MX, SPF, DKIM), and user accessibility.
· Protocol Expertise: Apply deep knowledge of IT protocols (DNS, DHCP, TCP/IP, SMTP, HTTP/S) to troubleshoot issues and enhance system reliability.
· Cybersecurity Leadership: Protect systems and data through advanced security measures, including intrusion detection, endpoint protection, vulnerability assessments, and incident response protocols.
· Backup and Recovery: Implement best-in-class backup strategies, ensuring regular data backups, offsite storage, and rapid recovery capabilities to minimize downtime and protect against data loss.
· Customer Engagement: Serve as a trusted point of contact for end-users and stakeholders, leveraging exceptional communication skills to explain technical solutions, manage expectations, and resolve issues with professionalism and empathy.
· Escalation Leadership: Act as an escalation point for complex technical and security incidents, delivering swift resolutions while maintaining clear, concise communication with affected parties.
· Security Oversight: Enforce cybersecurity standards across all systems, ensuring compliance with industry regulations and best practices for access control, patch management, and threat mitigation.
· Stakeholder Enablement: Build strong relationships with end-users and teams by providing technical training, enhancing security awareness, and streamlining workflows with a focus on customer satisfaction.
· Strategic Innovation: Identify opportunities to integrate cutting-edge technologies, strengthen cybersecurity posture, and refine backup processes, all while aligning solutions with stakeholder needs.

WHY THIS ROLE MATTERS:

As an IT Operations Engineer, you will be a cornerstone of technical excellence, organizational resilience, and customer satisfaction. Your blend of deep technical expertise, cybersecurity vigilance, backup proficiency, and exceptional communication skills will protect critical assets, ensure business continuity, and strengthen stakeholder trust, positioning our organization as a leader in operational and service excellence.
Job Type: Full-time
Pay: $90,000.00 - $105,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In perso