RelationshipsInternal RelationshipsTrust StaffSDEC unit managerSDEC Coordinator and nurse in charge SDEC colleagues of all bandsSDEC Consultants and DoctorsMatronsDirector of NursingED colleaguesTo immediately advise SDEC nursing team when necessary of information relevant to the care of their patientsTrust managers and administration staff from other areasTo refer more complex issues, queries and potential complaints from patients, carers, relatives or colleagues to SDEC unit manager / Nurse in charge External RelationshipsPatients, Relatives and CarersTo register referrals and arrange appointments and transport when necessary.Consultants, GP practice staff and other Healthcare Professionals from external partners (E.g. Ambulance services, Urgent care centres (Erith and Gravesend) and in 111 operatorsTo take messages and act on information quickly and accurately with the correct internal Trust staff Education and development responsibilities: To participate in the Trust appraisal and PDR processTo undertake one to one meetings with line manager as required by themComplete mandatory training programmes General responsibilities: Patient ExperienceStaff should ensure that they always put the patient at the heart of everything they do. All staff will strive to create a positive patient experience at each stage of the patients/service users care journeyTrust policies and procedureTo adhere to the Trusts agreed policies and proceduresEqual OpportunitiesTo promote and develop the equality of opportunity in accordance with the Trusts Equal Opportunities PolicyConfidentialityTo protect the confidentiality of information relating to the Trust, Patient and Staff or other agencies QualityTo provide a quality service to internal and external agencies and participate/develop clinical governance within sphere of responsibilityInfection ControlAll Trust employees are required to be familiar with, and comply with, Trust polices and guidelines for infection control and hand hygiene in order to prevent the spread of healthcare-associated infections. For clinical staff with direct patient contact, this will include the uniform and dress code policy, the use of personal protective equipment guidance, the guidance on aseptic techniques and the safe handling and disposal of sharps.
All staff are required to attend mandatory training in Infection Control and be compliant with all measures known to be effective in reducing healthcare-associated infections.Health and SafetyTo share responsibility for abiding by health and safety policies and regulations, infection prevention and control policies and act in accordance with the Risk Management Policy.SustainabilityIt is the responsibility of all staff to minimise the Trust’s environmental impact by recycling wherever possible, switching off lights, computers, monitors and equipment when not in use, minimising water usage and reporting faults promptly.SafeguardingThe Trust expects all employees to adhere to the principle that safeguarding children and adults is everybodys responsibility, including the escalation of any concerns. To undertake additional appropriate training covering job-related issues and/or the introduction of new systems or IT packagesAssist in training new members of staf

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